Hello Matt,

Thank you for posting your question here, I am sorry you are having issues with the app. I will be happy to assist you!

Are you trying to create the album using the desktop app? Or on the web browser? Please note we have a desktop app for your mac that you can use. http://phototransferapp.com/mac/

What version of iOS are you using on your Device? Also make sure you are using the latest version of our app which is 4.2. I would recommend that you close out the app, launch your photos app first to ensure that your library is synced and then please launch our app again and attempt to create your album. What is the title of your album, perchance? Is it fairly short or long?

Please let me know if this helps or if you have any other questions!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Marc,

Thank you for contacting us, I will be happy to help you!

Are you trying to delete the photos off your device? If so, our app cannot remove any content from your device. You will have to do that manually by going into your photos app for ios or gallery app for android and delete those photos manually :)

If you are trying to clear your photos for another transfer, "Clear all" should unselect your photos. If you experience any issues, please close the app out and relaunch it and let me know if you still experience problems with the 'clear all' not working properly or that your photos are still selected.

Thank you!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello!

Thank you for posting your question here, I will be happy to help you!

Please open the Photos app before trying to transfer your photos. Also please check your privacy settings:

iPhone:
http://phototransferapp.com/help/ios6...
iPad:
http://phototransferapp.com/help/ios6...
Please follow those instructions and let us know if it worked.

Also you can you try to use the web browser and see if the changes help at all? I would also like to suggest restarting your iPad and then relaunching everything to see if that helps alleviate the issue.

Please let me know if this helps!

Best,

Amber
photo transfer app

Hello!

Thank you for contacting us, I will be happy to help you!

Are you using the desktop app? ( www.phototransferapp.com/desktop ). If you are having issues getting to your albums you can close out the app and launch your photos app first. This will refresh the photos library. Is the web browser not showing your photo albums or is it the app on the iPad?

Also, you should be able to transfer photos or videos with our app. Are you having troubles transferring videos as well?

Please let me know if this helps!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello,

Thank you for posting your question here, I will be happy to help you.

Are you using the desktop app to transfer from PC to iPad? ( www.phototransferapp.com/desktop ) you can install it for free and use the desktop app to transfer from PC to iPad.

Is our app requesting Quicktime? If you are using the desktop app please make sure you have the latest version of adobe air: http://get.adobe.com/air/

Please let me know if you have anymore questions, or if this helps!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello Ken,

Thank you for contacting us, I will be happy to help you!

Did you use our app to create these albums? Or did you create them manually on your device?

Have you tried turning off / on your iPad and then tapping on your photos album to see if your albums are there/created?

Best,

Amber
photo transfer app

Hello,

Thank you for contacting us, I will be happy to help you! I am sorry you are having issues with the app.

Apple only allows third party apps to access your Camera roll / Album(s). Our app cannot grab videos that are in the 'videos' app. You could use our app to transfer your video from pc to iPhone into your camera roll by transferring from computer to iPhone : http://phototransferapp.com/help/ipho...

That should place your video in your camera roll and in an album you choose to put it in as well.

I hope this helps answer your question! Please let me know if you have anymore!

best,

Amber

Excellent, I am so glad that it is working! Please let us know if you have any more questions / comments while you continue to use the app!

Hello Raymond,

Thank you for posting your question, I will be happy to help you!

I would recommend that you make sure that there are no spaces in the naming scheme of your video(s). If there are, just simply rename them to exclude any and all spaces. Also make sure your videos are in a .MOV format.

A great video converter is: http://handbrake.fr/

Please let me know if you have any other questions or if the above suggestion helped!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello,

I will be happy to help you!

Please make sure you remove any and all spaces from the video file name and try to transfer again. Also you can open up your Photos App first and then open our app. This will ensure that your photo database is in sync.

If that doesn't work then I suggest to re-encode the video using this tool: http://handbrake.fr/

Make sure that your video is in the right format for the iPad to play.

Please let me know if this helps or if you have anymore questions!

Best,

Amber
photo transfer app
www.phototransferapp.com