Stuck on 'creating album'.

12 years ago • updated 12 years ago • 1

I am having troubles with 'creating an album' on my PT app for Mac. Whenever I try and create an album, it will never load. Anyone have any ideas? My software and apps are all compatible. help?

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12 years ago

Hello Matt,

Thank you for posting your question here, I am sorry you are having issues with the app. I will be happy to assist you!

Are you trying to create the album using the desktop app? Or on the web browser? Please note we have a desktop app for your mac that you can use. http://phototransferapp.com/mac/

What version of iOS are you using on your Device? Also make sure you are using the latest version of our app which is 4.2. I would recommend that you close out the app, launch your photos app first to ensure that your library is synced and then please launch our app again and attempt to create your album. What is the title of your album, perchance? Is it fairly short or long?

Please let me know if this helps or if you have any other questions!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

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