Hello Laura,

Thank you for posting your question with us! I apologies for the long delay in response!

When you use our app to transfer, your photos should go to your desktop or to a default folder that you have set up for where your online content goes after you download it.

If you use the desktop app, then you can choose where you want your photos / videos to transfer to. If you used the web browser then you can look for photos.zip which is the .zip file that downloads to your computer.

Did you unzip the photos.zip file? Make sure you unzip the file first and then try to locate / view your downloaded photos :)

I hope this helps!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Sol,

Thank you for posting your question with us, I will be happy to assist you!

Transferring larger videos ( ie: 1 gig or higher ) can sometimes take a long time to transfer and, depending on your internet connection, might time out not enabling you to transfer it.

We recommend syncing larger videos with iTunes only because it might take a while to transfer and you might experience issues transferring such a large file over a wifi network.

Is there anyway that you can sync it with iTunes and see if it transfers over? Also are you have a specific problem with that particular video? One recommendation when you try again is to make sure that your iPad has enough storage (at least the 6GB) as our app needs to temporarily create a duplicate of the video to transfer it. Also, make sure that your iPad and PC are as close as possible to the wifi router to make sure that they get the best connection possible during the transfer.

Please let me know if this helps!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Bennick,

I'm sorry you are having issues with the app, I will be more then happy to assist you.

What are you attempting to turn on? Are you trying to allow our app authorization to access your photo library? If you are on iOS5 please verify that you have enabled Location Services for our app under Settings -> Location Services. If you don't see Location services listed then please look under General -> restrictions to see if it's turned ON. For iOS6 the way to authorize apps to access your photos has changed on iOS6. Please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':

iPhone:
http://phototransferapp.com/help/ios6...
iPad:
http://phototransferapp.com/help/ios6...

Please follow those instructions and let us know if it worked. If not, then you may need to restart our app. To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos.

Also please note we did push an update for our app and the latest version is 4.3

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello,

Thank you for sending us your inquiry here on the forum. I will be happy to assist you! I am sorry you are having issues with the app.

Is there anyway that you can update your iPhone to the latest iOS version? Our app should work with iOS 5.01. Have you tried uninstalling and reinstalling the app? Please give that a try and after reinstalling the app please launch your photos app first and then launch our app and attempt to transfer using our app.

Does it happen to crash only when you attempt to connect, or, when you create an album perchance? Are you given any error messages before it crashes? If so, what are they?

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Marcus,

Thank you for posting your question with us, I will be happy to assist you!

If you are not using the same iTunes account, however, you will have to purchase the app twice because it's on a different account and Apple only recognizes purchases that have already been made on an account to allow you to install it on another device without being charged again. Our app is a universal app so as long as you use the same iTunes account on your device when you initially setup your iTunes account ID with your device, then you do not need to pay twice for our app to install it on that same device. So example. Download it on an iPhone, you can install it without having to pay again on an iPad.

Please let me know if you have any other questions! Have a great day :)

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello John,

Thank you for posting your question here, I will be happy to assist you!

The videos transferred from a higher resolution device (iPhone 4S) to a lower capable device (iPad 2) are indeed resized to be able to be saved and played on the receiving device. This is actually the only time when the videos NEED to be resized because otherwise they would be rejected by the lower resolution device. What happens is that if we send the video 'as i' on the sender device (iPhone 4S in this case) the iPad 2 will reject it as it is not capable to play the video.

So we change the resolution of the video to the maximum resolution accepted by the receiving device. When sending from iPhone 4S to iPad 3 then there is no need to changing the video as the iPad 3 (a newer and more capable device) will be able to save and play the iPhone 4S videos. Again this only happens with videos (not photos) and only when transferring from a newer to older device.

Please let me know if you have any other questions!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Bob,

Thank you for contacting us, I will be happy to assist you.

Our app is currently available for Kindle, Android and Apple devices. So as of right now our app isn't available on Nokia devices.

Please let us know if you have any more questions! I will be happy to assist you!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Gaby,

Something to try to change the order of the uploads is to change the order the files are listed when they are selected on the screen. When you select the files on the computer there is a way to sort the files by "Modified date" and then select the files to be uploaded.

This sort order is done on the little window that appears when selecting the files, each column ( name, date, size etc ) can be sorted and then the files c an be chosen in that order.

Please let me know if this helps!

Best,

Amber

Hello Kelly!

Thank you for posting your question with us, I will be happy to help you!

What error message are you receiving? What version of our app are you running? Make sure you are running version 2.5.1 for Android device(s).

I would like to recommend that you close out the app and launch your gallery app first, then launch our app. Make sure your Android is connected to the same wifi network as the computer you are trying to send too. Are you on a home network or a public network perchance?

If you are on a home network you can try restarting your wireless router to ensure there is a fresh connection and then reconnect and attempt your transfer again.

Please let me know the above and how I can assist you and I will gladly do so!

best,

Amber
photo transfer app
www.phototransferapp.com

Hello!

Thank you for contacting us, I will be happy to help you!

Yes. We have discovered a naming scheme issue with videos when you are transferring videos over with spaces in the name. If you remove the space the video should transfer over (as you've seen). The developing team is aware!

Thanks for letting us know :)

Best,

Amber
photo transfer app
www.phototransferapp.com