Hello,

If you select the photos in the order in which you want them to appear in your camera roll our app should transfer them over in that order you desire :)

Best,

Amber

Hello!

Thank you for contacting us Linda, I will be happy to help you!

Make sure you are using 4.0 of our app :) Please open our app, tap on the gear icon at the top left hand corner. There will be an option for "Authorize to Connect". Make sure it is turned to ON!

Also you might want to make sure your Privacy settings are enabled to have access as well. Please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':

iPhone:
http://phototransferapp.com/help/ios6...
iPad:
http://phototransferapp.com/help/ios6...

Please follow those instructions and let us know if it worked. If not, then you may need to restart our app. To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos.

Let me know if this helps!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello!

Thank you for posting your question with us, I will be happy to help you! I am sorry you are having issues with the app crashing.

Have you attempted to use the desktop app perchance? You can find more information as well as download it for free here: www.phototransferapp.com/desktop

Make sure that you do not have any blank or nameless album. Sometimes there are nameless album's in your library and if they are in there make sure you delete them and try to launch the app again and attempt your transfer. Make sure you are on the latest version of our app which is 4.0. You can also close out the app, launch your photos app first and then launch our app and attempt to transfer your videos.

Did you take all the videos with your iDevice or did you import a few of them from another source? Also make sure that you have enough free space on your iDevice. Sometimes the app will crash if you do not have enough free space to transfer a video or larger files.

Please let me know if this helps or if you have any further questions!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello!

Thank you for contacting us, I will be happy to help you!

Our app will transfer to/from your albums that you create on your iPad directly or, you can use our app to create your albums as well! So any albums you created on your iPad our app can grab from those albums and transfer to/from those albums! So however many albums you have, our app can transfer to those ones created on your iPad (or created using our app).

As far as your inquiry about moving / deleting; Our app doesn't have the functionality of moving or deleting albums. You will have to do those manually on your iPad :)

Please let me know if this helps or if you have any further questions!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello Natalia,

Thanks for posting your question here, I will be happy to help you! I am sorry you are having issues with the app.

It seems that we have an issue with the introduction screen when your iPad is still running iOS4.3. The solution to this is to update your iPad to iOS5 or iOS6 which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5 or iOS6.

You need to have at least iOS4.3 to at least be able to install the app on your device. Unfortunately Apple does NOT allow installation of iOS4.3 on iPhone 3G. We are looking into this situation but unfortunately Apple has dropped support of the new versions of iOS on iPhone 3G and they dont accept new apps or updates for iOS lower then 4.3.

Please let me know if you have any more questions!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello!

Thank you for posting your question here, I will be happy to help you!

Have you tried uninstalling and reinstalling the app? I would recommend giving that a go and seeing if that alleviates the issue you are having with the app. Also please make sure you are on the latest version of our app for iPhone and iPad which is version v4.0. Make sure that both devices have the latest version!

I hope this helps :)

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello!

Thank you for posting your question here, I will be happy to help you!

Please make sure that you have the latest version of our app installed on your device(s). The latest version of our app is v4.0 for iOS devices. We also have a great Windows app we just launched which you can find more information about here and download: www.phototransferapp.com/win

Also here is our walk through with the windows app transferring from PC to iPhone: http://phototransferapp.com/help/win/...

Please let me know if this helps!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello Duncan,

Thank you for contacting us and posting your question here. I will be happy to help you!

When you attempt to download the update for our app, iPad v4.0 for our app, does it give you any error message? I would recommend uninstalling it and reinstalling the app on your device using the App store. If you continue to have problems I recommend installing it with iTunes and then syncing your iPad with iTunes :)

Please let me know if this helps!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello Kelli,

Thank you for contacting us, I will be happy to help you!

The desktop app of our app is free to download and install however you do have to purchase our app to use it :) You can find more information about our app here: www.phototransferapp.com

Please let me know if this helps or if you have anymore questions!

best,

Amber
photo transfer app

Hello Steen,

Excellent, I am glad that the app is working now :) Yes, you can only transfer photos or videos.

Please let me know if you have anymore questions while you continue to use the app! I will be happy to help.

Have a great day!

best,

Amber