Browser transfer works, but not direct on my wifi! Help please!? Thank you.

12 years ago • updated 12 years ago • 1

My PC finds my iPad, but shows no photos in files so I can transfer from iPad to PC. When I use my browser it works fine, except for videos of course. Ideas?

Vote

Replies 1
Oldest first
- Newest first
- Oldest first

12 years ago

Hello!

Thank you for contacting us, I will be happy to help you!

Are you using the desktop app? ( www.phototransferapp.com/desktop ). If you are having issues getting to your albums you can close out the app and launch your photos app first. This will refresh the photos library. Is the web browser not showing your photo albums or is it the app on the iPad?

Also, you should be able to transfer photos or videos with our app. Are you having troubles transferring videos as well?

Please let me know if this helps!

Best,

Amber
photo transfer app
www.phototransferapp.com

Customer support service by UserEcho