Hello,

Thanks for contacting us. I'm sorry you are having problems using the app. What happens after you click on the 'Upload photos' button and select the files? Does the upload start? One thing that may be important is to check that you have flash player installed on your computer. Use this link to install it or to upgrade to the latest version.

http://get.adobe.com/flashplayer/

Let us know if you continue having problems and please give us some detail of what happens after you select the files to upload.

Best,

Enrique
Photo Transfer App

Hi LS,

Correct, your files are never actually sent outside the local network. All the communication happens inside of the network. You could even disconnect the internet cable from your router and the transfer would still work.

We hope our app will be useful to you!

Best,

Enrique
Photo Transfer App

Dear Frank,

Thanks for contacting us. I'm sorry you are having problems with the app.

I would recommend you to double check that your iPad and computer are connected to the same wifi network as sometimes the iPad may join automatically another nearby network. Also, are you using a home wifi network or a public wifi network?

Also, please make sure that you keep the app running on your device and that you type the address exactly as it appears on the app including the 'http://' and the ':8080' parts.

You could also try resetting your wifi router to make sure that all connections get refreshed. After you reset the wifi router you need to join the network again on your iPhone/iPad and try the transfer process again.

I hope this helps. Please let us know if you continue having problems.

Kind regards,

Enrique
Photo Transfer App

Dear Amanda,

Thanks for contacting us. I'm sorry you are having problems with the app. Did you select any video along with the photos you wanted to transfer? Or, did you modify or edit some of the photos on your selection set? Seems like one of the photos selected has multiple representations on the photo database which may be causing the problem.

We will look into this issue to see if there is anything that we need to fix on our side. If you want to transfer the original version without the modifications then please download it using the full resolution link on the transfer web page. Or, if you want to download them all at once then please append the following to the address provided by the app:

http://:8080/photos.zip

Adding the 'photos.zip' to the end of the address will trigger the download of your selected photos in full res.

I hope this helps you. Please let us know if you have any other question or comment.

Kind regards,

Enrique
Photo Transfer App

Hello,

Thanks for posting your comment here. I'm sorry about this problem. We introduced this storage bug on the last update and we have corrected our code. We are trying to finish some other enhancements to the app to push an update to correct this problem soon. However, downloading 20 photos should not create the 250 MB storage, did you transfer a video maybe? Also, this problem should only occur if there is a connection interruption, if the transfer succeeds then the files should be cleared up. In any case, I apologize for the problem. We will try to push the update as soon as possible.

Best,

Enrique
Photo Transfer App

Hi Pat,

I'm sorry you keep having problems. Did you check if the app appeared on the location services menu after the re-install? If it does not then please check that you don't have any restrictions set on your phone: Go to Settings > General > Restrictions

Maybe at some point you enabled restrictions which may be preventing any changes on the 'Location Services' menu.

I hope this helps you!

Best,

Enrique
Photo Transfer App

Dear Pat,

Thanks for contacting us. I'm sorry you are having problems with the app. Please reinstall the app and see if this makes the app show up in the list (don't worry, you will not be charged again to re-install). Apple requires all apps accessing photos on the devices have to have location services enabled because the photos may be geo-tagged. After you re-install the app you should be prompted again to accept location services, please accept that prompt and you will hopefully be able to use the app.

Please let me know if this helps!

Kind Regards,

Enrique
Photo Transfer App

Hi Stefanie,

Thanks for contacting us. I'm sorry you are having problems with the app. Our app needs some extra space to transfer your photos and videos. We have to first create a copy of the video before it is transferred to your computer which requires some extra free space on the device. If you can, please try to clear up some space on your iPhone by deleting maybe other apps that require a lot of space on the device.

Also, let's re-install our app on your device so we are sure that there is no temporary files that may be taking extra space. Please delete our app from your device and install it again from the app store (don't worry you will not be charged again to re-install the app). Then after you made some extra space on the iPhone please try your transfer again.

I hope this helps you! Please let us know if you have any other question or continue having issues.

Best,

Enrique
Photo Transfer App

Hi Mike,

If you can't install the mac app on your computer (because you are running Mac OSX 10.4) then simply go to the web address provided by our app using your computer's web browser (like Safari, Chrome, Firefox, etc). Using the browser you should be able to transfer photos between your mac and your device.

Let us know if you need more help!

Best,

Enrique
Photo Transfer App

Dear Lawrence,

I'm sorry you are having problems using the app. Most likely the issue is related to the configuration of the wifi router you are using. Can you tell us the type of wifi router you have? Also, please let us know the address that the app is giving you so we can check if it looks ok.

Let us know this information and we will try our best to help you getting the app to work.

Best,

Enrique
Photo Transfer App