Hello!

Thank you for posting your question to us, I will be happy to help you!

If you are on iOS5 and If the location services doesn't show up then please look under general -> restrictions to check if the changes to the configuration is turned to ON. When restrictions menu is activated it will not show in the location services menu.

For iOS6 the way to authorize apps to access your photos has changed on iOS6. Please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':

iPhone:
http://phototransferapp.com/help/ios6...

iPad:
http://phototransferapp.com/help/ios6...

Please follow those instructions and let us know if it worked. If not, then you may need to restart our app.

To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos.

Best,
Amber
Photo Transfer App
www.phototransferapp.com

Hello Paul,

First and foremost thank you so much for your feedback and your suggestions. I will pass this on to the developing team so they are aware of your suggestions :) We really appreciate it and thank you for recommending our app as well.

Please let us know if you have anymore questions about the app, we will be happy to answer!

Best,

Amber
photo transfer app

Hello,

Thank you for contacting us, I will be happy to help you.

Did you use the 'Select all' button on the sending device? I will be passing this on to the development team to see if we can provide a 'Reverse' setting on the next update

Please let me know if you have anymore questions!

Best,

Amber
photo transfer app

Hello,

Thank you for contacting us, I will be happy to help you. I apologies for the delay in response.

Are you using the 'Backup' albums feature? or are you copying the files manually. To transfer a complete album we recommend using the 'Backup albums' function. :)

Please let me know if this helps!

Best,

Amber
photo transfer app

Hello Carol,

Thank you for posting your question here, I will be happy to help you :)

Are you using the desktop app to transfer the video? If not I would like to suggest to use the desktop app. You can find it here: www.phototransferapp.com/desktop

Also, are you downloading/uploading anything else on the network at the same time when you are transferring? I would suggest that you check that the network is not very busy during the transfer process and if you are streaming anything, make sure to close those while you are attempting to transfer.

I hope this helps!

best,

Amber
photo transfer app

Hello,

Thanks for posting your question with us, I will be more then happy to help you!

With the update of the new version of iOS5+ Apple decided to handle albums by duplicating all photos created in albums and sending it to the Camera Roll. We wish that it was handled differently, but unfortunately there isn't anything we can do as it has to do with Apple.

Something to note: iTunes can create albums without having photos repeated on the camera roll, unfortunately that is an exclusive function of iTunes when synching. Third party apps like ours need to place the photos in the camera roll and also in the album. However, even when creating new albums directly on the 'Photos' app on the iDevice then then placing photos on the new album those photos are also repeated on the camera roll. So basically, the only way to have photos in their own and only album is synching albums with iTunes.

Please let me know if I can assist you further. Thanks!

Warm Regards,

Amber
Photo Transfer App
www.PhotoTransferApp

Hello Ron!

Thank you for posting your question with us, I will be happy to help you!

Please make sure you are using the latest version of the Mac App which is version 2.0. I would recommend making sure you have the latest version of our app which is version 4.0 for iOS devices.

You can download from the app store link:
https://itunes.apple.com/us/app/photo...

Please let me know if this helps or if you have anymore questions!

best,

Amber
photo transfer app
www.phototransferapp.com

Hello Andy!

I will be happy to help you!

Transferring videos between devices using Bluetooth is not supported because of the connection speed limitations of the Bluetooth protocol.

We have updated our description to make that more clear. Can you please send us an email to our support account referencing this issue? [ support [at] phototransferapp.com ]. Thank you!

Best,

Amber
photo transfer app

Hello!

It seems like you are using another app on your mini which is why it isn't working. Please install Photo Transfer App by ERCLab on both your iPad and mac. Otherwise it will not work :)

Best,

Amber

Hello!

Thank you for posting your question with us, I will be happy to help you!

Make sure that your have your device connected to the same wifi network as your computer. Also make sure that you keep the app running while you attempt to transfer and that both your devices are on the latest version of the app which is version 4.0 for iDevices.

I would like to suggest touch "Discover Devices" button a couple of times as sometimes it may take a couple of attempts for the app to discover the devices. Also you can close out the app and start it again, that will force the app to 'broadcast' itself on the network again and then touch "discover devices" button on the other device to try to re-discover it.

Please let me know if this helps or if you have anymore questions!

best,

Amber
photo transfer app
www.phototransferapp.com