CAN'T FIND IP--EASIER TO READ FOR ME TO SEE

10 years ago • 6

HAVE MACBOOK AND IPAD MINI MINI HAS SKYPE- TURNED OFF-
MACKBOOK HAS NORTON FOR MAC RUNNING BOTH ON SAME NETWORK- CAN NOT FIND IP ANY IDEAS .READ YOU POSTED
DKIRKEY28

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11 years ago

A minor correction to the answer above, the link to use is:

http://connect.phototransferapp.com

Best,

Enrique
Photo Transfer App

11 years ago

ENRIQUE RODRIGUEZ-- DID YOU SEE THE 9 QUESTION I SENT IN ?
MY APP STILL DOESN'T WORK.
DAVID KIRKEY

11 years ago

Hi David,

Sorry you are still having problems with the app. Did you send us a question to our support inbox? Not sure about the 9 question you mention on your previous post. If you can provide us with a few more details of the problem that would be good so we can help you accordingly. In the meantime, here is a link with several help pages to help you transferring photos between iPad and computer:

http://phototransferapp.com/help/ipad/

Let us know some details of the error or problem you are having and we will try our best to help.

Regards,

Enrique

11 years ago

ENRIQUE - I AM SORRY YOUR HAVING A HARD TIME. HAVE NOT HEARD FROM YOU REGARDING THE 9-(NINE) QUESTION I E MAILED YOU.
THIS WAS FIRST SENT TO AMBER. 3 COPIES HAVE BEEN SENT TO YOU.
WILL YOU TRY TO ANSWER SOM OF THE QUESTIONS. THE APP IS NOT WORKING ON MY MAC BOOK TO IPAD MINI.

THANK YOU AMBER.
I WRITE IN CAPS BECAUSE IT IS EASIER FOR ME TO READ.
TO ANSWER SOME OF YOUR QUESTIONS:
1-YES I AM AT HOME
2-YES BOTH THE MACBOOK AND THE IPAD MINI IS ON THE SAME NETWORK
3- YOU SAID VER. 4-VER 4 -- NO BOTH THE MINI AND THE MACBOOK ARE ON VERSION 2.0
I JUST DOWNLOADED BOTH- TODAY.
4-NOTE-- THE THE MINI HAS rambax.com-rambax,LLC // AND THE MACBOOK HAS ERCLAB,LLC APP
DOES THIS MAKE A DIFFERENCE ?
5- WHEN YOU SAID "INSERT IN THE CORRECT LOCATION"-IS THAT IN THE MACBOOK OR THE MINI ?
6-HOW DO YOU UP TO VERSION 4.0

LETS START WITH THE 6 QUESTIONS ABOVE..
I LOOK FORWARD TO HEAR FROM YOU.

THEN I SENT THIS

# 7-I HAVE 1,158 PHOTOS IN MY MACBOOK
#8- I HAVE 44 EVENTS IN MY MACBOOK
#9- ONLY WISH TO MOVE 20 PHOTO'S FROM THE MACBOOK TO THE MINI

11 years ago

Hello!

It seems like you are using another app on your mini which is why it isn't working. Please install Photo Transfer App by ERCLab on both your iPad and mac. Otherwise it will not work :)

Best,

Amber

10 years ago

Hello!

Thank you for contacting us, I will be happy to help you!

Please make sure that you keep the app running while you attempt to transfer using our app and launching the IP address. Also, make sure that your device is connected to the same wifi network as the computer you are trying to transfer too. Are you on a home wifi network or a public wifi network? Also make sure you are running the latest version of our app which is version 4.0.

If you are on a home network, I would recommend turning off / on your wireless router to give it a fresh connection and then attempt your transfer again. Make sure you are inserting the IP address into the correct location.

It would look something like this:

After you go to http://connect.phototransferapp.com you will be prompted to put the IP address into the boxes. Make sure you type it exactly as it appears in the app.

Please let me know if you have anymore questions, or if this helps!

best,

Amber
photo transfer app
www.phototransferapp.com

Customer support service by UserEcho