down load process from iPhone to Mac cancels out at 42%

Hello Carol,

Thank you for posting your question here, I will be happy to help you :)

Are you using the desktop app to transfer the video? If not I would like to suggest to use the desktop app. You can find it here: www.phototransferapp.com/desktop

Also, are you downloading/uploading anything else on the network at the same time when you are transferring? I would suggest that you check that the network is not very busy during the transfer process and if you are streaming anything, make sure to close those while you are attempting to transfer.

I hope this helps!

best,

Amber
photo transfer app