Hello!

Thank you for contacting us, I will be happy to help you!

Are you on the latest version of our app? Please make sure you are running the latest version of our app on your iPad2. The latest version of our app is 4.0.

Have you tried uninstalling and reinstalling the app? If not, I would recommend trying that if you continue to have the issue of not being able to close the welcome page.

Please let me know if this helps!

Best,

Amber

Hello Kerry

Thank you for posting your question here, I am sorry for the delay in response!

Please make sure you are running the latest version of our app on your iPad. The current version is 4.0. Also we do have a windows app available that you can download here: http://www.phototransferapp.com/win/

Also here is the walk through on transferring from the windows app to your iPad: http://www.phototransferapp.com/help/...

This is also most likely due to the 'Privacy settings' on iOS6. When the app gets installed we prompt them for access to their photos, if they say 'No' then we can read albums. So please suggest to check the privacy settings as shown here:

iPad:
http://phototransferapp.com/help/ios6...

Please let me know if this helps!

Best,

Amber
photo transfer app

Hello!

Thank you for posting your question here, I am sorry for the delay in response. I will be happy to help you!

Yes! our app allows you to transfer from iPhone to computer :) We have a great walk through on our website here:

iPhone to Computer using the website: http://www.phototransferapp.com/help/...

iPhone to Computer using the Windows App: http://www.phototransferapp.com/help/...

Please let me know if this helps you or if you have any more questions!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello!

Thank you for posting your question here!

If you had the app installed on your device from before (more than a few days) then please make sure that you update the app on your iPad and on your iPhone, the latest version is v4.0. So, just touch the 'About' button on the main screen of the app and then verify that you have version 4.0 or our app on iPhone and iPad. To update the app just go to the 'App Store' app on your device and touch the 'Updates' tab.

Please let me know if this helps! Happy new year :)

Best,
Amber
photo transfer app
www.phototransferapp.com

Hello!

Thank you for contacting us, I will be happy to help you!

Let's give this a try! For iOS6 the way to authorize apps to access your photos has changed on iOS6. Please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':

iPhone:
http://phototransferapp.com/help/ios6...
iPad:
http://phototransferapp.com/help/ios6...

Please follow those instructions and let us know if it worked. If not, then you may need to restart our app. To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos.

Also please note we did push an update for our app and the latest version is 4.0

I hope this helps you. Let us know if you have any trouble.

Best,
Amber
Photo Transfer App
www.phototransferapp.com

Hello!

Thank you for posting your question here, I will be happy to help you!

Please make sure that you have the latest version of our app installed on your iPad and iPhone. The latest version is version 4.0. What is the length/size of your video? When transferring make sure that both devices are running the app and they are both on the same wifi network. You can also try closing out the app, relaunching your photos app first and then try to transfer your video by launching our app and attempting again.

Do you receive any error message? Or does the app just shut down?

Please let me know the above! Thank you!

best,

Amber
photo transfer app

Hello,

Excellent! I am glad the app is working now :) Please let us know if you have anymore questions about the app!

best,

Amber

Hello,

The other PC that you tested the app on, is it on another WiFi network perchance? Have you tried uninstalling and reinstalling the desktop app? I would give that a try :) Let me know how it goes with your test.

best,

Amber

Hello!

Thank you for posting your question here, I will be happy to help you!

Please check the 'Location services' settings on both iPads.

Also note: Sometimes if the connection between the devices is lost that error message may appear. If it does try the transfer again to see if the problem continues.

I hope this helps!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello!

I will be happy to help you!

Please check that you have the latest Adobe AIR installed on your computer.

If this doesn't work you can still use the web interface instead.:)

Please let me know if you have anymore questions!

best,

Amber
photo transfer app