Hi Howard,

Did you send us the sample photos to our support inbox: support [at] phototransferapp [dot] com? I looked there but couldn't find an email from you. Let me know.

Also, tell me how you are looking at the EXIF headers. One possible scenario is that for the first photo you took there was no GPS fix and therefore the first photo does not have the lat/lon info on it (if that's what you are looking at) and for the second photo it acquired GPS info and set the GPS EXIF headers.

Let me know how you are looking at the EXIF data (what program you are using) so I can try to replicate the same scenario.

Regards,

Enrique

Hi James,

Interesting, do you know the resolution of the videos? If you could send us a sample video (just a few seconds) to our support email address that would be great, that way we can run some tests on our side and understand where the problem may be. I hope that's possible. Our support email is: support [at] phototransferapp [dot] com.

Thanks,

Enrique

Hi Stewart,

Thanks for contacting us. Sorry you are having problems with the app. Can you tell me the format of the video that you are trying to upload? Also, we are aware of an issue with files that have spaces on the files name like 'video file.mov' for example. We are working on a fix for that. Please try removing spaces on the file name of your video files and see if that helps. If not then it may be related to the video format of your files, in that case please let us know where those files came from and if you can send us a sample to our support inbox that would also help us figure this out.

Thanks and sorry for the bad experience.

Best,

Enrique
Photo Transfer App

Hi James,

This is Enrique, one of the developers of the app. Sorry you are having problems with the app. Can you tell me the format of the video that you are trying to upload? Also, we are aware of an issue with files that have spaces on the files name like 'video file.mov' for example. We are working on a fix for that. Please try removing spaces on the file name of your video files and see if that helps. If not then it may be related to the video format of your files, in that case please let us know where those files came from and if you can send us a sample to our support inbox that would also help us figure this out.

Thanks and sorry for the bad experience.

Best,

Enrique
Photo Transfer App

Hi Sue,

Thanks for contacting us. I'm sorry you are having trouble with the app. You can try this: Open the app on both devices then touch the little settings button on the top left corner of the screen and then turn OFF the 'Authorize devices' setting. That will stop the authorization mechanism and should let you use the app like before.

Sorry about this, let us know if you have any trouble after you try this.

Best,

Enrique
Photo Transfer App

Hi Warren,

Sorry you are still having issues. If you are still under iOS 5 try this:

Open the 'Settings' app then go to 'Location Services' and make sure that it is enabled for our app. This ensures that the app can read your albums that contain photos with location data.

Also, make sure that you have the latest version of our app (version 4.0). You can check this when touching the 'About' button on the main screen of the app.

I hope this helps. Let me know how it goes when you check this.

Happy Holidays,

Best,

Enrique
Photo Transfer App

Hi Rob,

I just answered the other question you posted on the forum yesterday. I hope my answer was helpful. Please let us know if updating the app on iPhone and iPad helped you. If not please let us know what type of error message you are getting and we will be happy to help.

Best,

Enrique
Photo Transfer App

Hi Rob,

Thanks for contacting us. If you had the app installed on your device from before (more than a few days) then please make sure that you update the app on your iPad and on your iPhone, the latest version is v4.0. So, just touch the 'About' button on the main screen of the app and then verify that you have version 4.0 or our app on iPhone and iPad. To update the app just go to the 'App Store' app on your device and touch the 'Updates' tab.

Please let me know if this helps!

Best,

Enrique
Photo Transfer App

Hi Rob,

Thanks for contacting us and for using our app. If you are using the desktop application you can press the 'Shift' key to select multiple photos or a whole range of photos to transfer to your computer. If you are transferring from one device to another you can use the 'Select all' button on the iPhone/iPad app.

I hope this helps you. Let us know if you still have other questions or need more help, we will be glad to assist you.

Best,

Enrique
Photo Transfer App

Hi Warren,

Thanks for contacting us. I'm sorry you are having problems. Please go to this link and verify that you have given permissions to our app to read your photos:

http://phototransferapp.com/help/ios6...

Let me know if it helps. If not I can suggest other things to try, I will be happy to help.

Happy Holidays,

Enrique
Photo Transfer App