HELP! it is not connecting no matter what I do!

Hello,

Thanks for contacting us. I'm sorry you are having problems with the app. This problem is most likely due to the configuration or your wifi router. Can you tell us what type of router do you have? One quick suggestion is to reset the router and join the network again from both your iPhone/iPad and computer to make sure that all connections are refreshed. Also, make sure that your computer and device are connected to the same wifi network.

Let us know if resetting your router helped you.

Best,

Enrique
Photo Transfer App

I had the same problem 24 hours ago and received the same answer from a different employee name! It just doesn't work with Safari on the iPad. I have asked for my money back about 8 hours ago, so far no response.

David Lee

Hi David,

I just answered your question on our support inbox, most likely the network you are using is configured to block communication between devices. Please read my email and let us know if creating the adhoc network helped.

Best,

Enrique
Photo Transfer App

This answer is BS. I transfer fine over the same network between on ipad and one iphone. it will simply not transfer to the other ipad.

Hi Rob,

I just answered the other question you posted on the forum yesterday. I hope my answer was helpful. Please let us know if updating the app on iPhone and iPad helped you. If not please let us know what type of error message you are getting and we will be happy to help.

Best,

Enrique
Photo Transfer App