imac to ipad movies causes the ipad app to crash

12 years ago • 1

Hi, I'm trying to upload .mov files from an imac (10.8.2) to an ipad (6.0.1) using the official imac app and ipad app but the app on the ipad crashes each time. uploading photos is fine. any thoughts anyone?

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12 years ago

Hi Stewart,

Thanks for contacting us. Sorry you are having problems with the app. Can you tell me the format of the video that you are trying to upload? Also, we are aware of an issue with files that have spaces on the files name like 'video file.mov' for example. We are working on a fix for that. Please try removing spaces on the file name of your video files and see if that helps. If not then it may be related to the video format of your files, in that case please let us know where those files came from and if you can send us a sample to our support inbox that would also help us figure this out.

Thanks and sorry for the bad experience.

Best,

Enrique
Photo Transfer App

Customer support service by UserEcho