Cannot access the send receive screen

12 years ago • updated 12 years ago • 1

I just downloaded the app on my iPhone and my iPad. I get the send receive screen on my phone but the app is stuck at the "thanks for installing photo transfer app" screen that is at the end of the welcome tutorial. I cannot get to the send receive screen on my iPad. I uninstalled and reinstalled the app and this did not work.

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12 years ago

Hello Natalia,

Thanks for posting your question here, I will be happy to help you! I am sorry you are having issues with the app.

It seems that we have an issue with the introduction screen when your iPad is still running iOS4.3. The solution to this is to update your iPad to iOS5 or iOS6 which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5 or iOS6.

You need to have at least iOS4.3 to at least be able to install the app on your device. Unfortunately Apple does NOT allow installation of iOS4.3 on iPhone 3G. We are looking into this situation but unfortunately Apple has dropped support of the new versions of iOS on iPhone 3G and they dont accept new apps or updates for iOS lower then 4.3.

Please let me know if you have any more questions!

Best,

Amber
photo transfer app
www.phototransferapp.com

Customer support service by UserEcho