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App wont connect to my droid
My computer app, at times, does not recognize my droid. Sometimes it will show the droid icon and pictures only to disconnect and show an error message. I try and upload the photos from the internet and it acts like it's loading but nothing get transferred. Please help!
Customer support service by UserEcho
Thank you for posting your question with us, I will be happy to help you!
What error message are you receiving? What version of our app are you running? Make sure you are running version 2.5.1 for Android device(s).
I would like to recommend that you close out the app and launch your gallery app first, then launch our app. Make sure your Android is connected to the same wifi network as the computer you are trying to send too. Are you on a home network or a public network perchance?
If you are on a home network you can try restarting your wireless router to ensure there is a fresh connection and then reconnect and attempt your transfer again.
Please let me know the above and how I can assist you and I will gladly do so!
best,
Amber
photo transfer app
www.phototransferapp.com