Hello Marilyn,

Thank you for contacting us, I am so sorry for the delay in response! I will be happy to help you :)

Have you tried installing the Mac app? We currently have an app available for the Mac and you can find it here: http://phototransferapp.com/mac/

What version of the app are you running on your device? Are you having any error messages come up when attempting to transfer photos? Or does it just spin and do nothing.

Please make sure that you are on version 4.0 for iOS devices and 2.0 for Mac App. I would recommend closing out the app and relaunching it and trying your transfer again. If you continue to have problems, you can uninstall and reinstall the app on your iPad mini. Also make sure you keep the app running on your iPad mini as well as connected to the same wifi network.

Please let me know if this helps you or if you continue to have problems with the app and issues uploading photos.

Best,

Amber
photo transfer app

Hello!

Thank you for posting your question here, I will be happy to help you! I am sorry for the delay in response!

Are you still having issues with the app? If so I would recommend that you uninstall and reinstall the app. Are you running version 4.0 for your iPad? Also what generation iPad are you on?

Please let me know the above or if uninstalling and reinstalling the app worked!

Best,

Amber
photo transfer app

Hello Trace!

I'm sorry for the delay in response! I will be happy to help you!

The app is a universal app so it runs on both your iPod and your iPad. Basically, when you buy it on your iPod or on your iPad, you can download it for FREE on the other device. You can download the app in one device and then sync with iTunes to get the app on both devices or you can simply download it from the app store directly on each device.

Don't worry, you will not get charged the second time you download the app in the other device. Apple knows that you already own the app, so it will treat it only as an update so you won't be charged (even though it says 'buy') as long as you use the same iTunes account in both devices.

I hope this answers your question!

Kind regards,

Amber
Photo Transfer App
http://www.phototransferapp.com

Hello Fufu,

Thank you for posting your question here, I apologies for the delay in response!

Our app allows you to transfer photos and videos from one device to another over wifi! However, as of right now, our app cannot transfer music.

Once you have the app installed on both devices you can also install the mac app which you can learn more about here: http://phototransferapp.com/help/mac/

So since you won't be using the same Apple ID (iTunes account) then you will have to purchase the app on both devices to transfer from one to another. But you don't need to pay for the mac app :)

I hope this helps! Happy Holidays!

Best,

Amber

Hello!

Thank you for posting your question here, I will be happy to help you! I hope you are having a great holiday :)

As far as your question, our app is available for iPhone, iPad and iTouch devices. As of right now, unfortunately we do not support any other devices.

We have more information about our app on our website :) www.phototransferapp.com/help

Please let me know if you have any more questions!

Best,

Amber

Hello Mike,

Thank you for contacting us and posting your question here! I am sorry for the delay in response!

Have you tried uninstalling and reinstalling the app? Please make sure you are running the latest version of our app which is version 4.0 for iOS devices and v2.5 for Android devices.

Please let me know if you continue having problems after an uninstall and reinstall! I will be more then happy to help you!

Best,

Amber

Hello Ismaila,

Thank you for contacting us! I apologies for the delay in response!

As of right you can only transfer from iDevice to iDevice via bluetooth. We currently do not support transferring from an iDevice to an Android device.

Please let me know if this helps or if you have any more questions! Happy Holidays!

Best,

Amber
photo transfer app

Hello lekom!

Thank you for contacting us and posting your question here. I am sincerely sorry for the delay in response!

What did you use to take the video with? Please make sure that you transfer videos or photos. Not videos and photos together :) Also we just pushed an update for our app as well. The latest version of our app for iOS devices is v4.0. Please make sure you are on the latest version by opening up our app and tapping on 'about'. From there it will tell you what version of our app you are running.

Also the speed of transfer depends on your ISP ( Internet Service Provider ) and the speed of your internet. Also large videos can take a little bit to transfer over wifi.

Also please note we just pushed a windows app too! You can find more information as well as download it here: www.phototransferapp.com/desktop

Please let me know if this helped or if you have continued issues with the app!

Best,

Amber
photo transfer app

Hello!

First and foremost I am so sorry for the delay in response!

Your videos, when transferred from computer to iPad should be in your camera roll or in any albums that you have chosen to have your videos transfer too. So you should be able to look in the photos app and find them there :)

Please let me know if this helps!

Best,

Amber
photo transfer app

Hello Mike,

Thank you for posting your question here, I will be more then happy to help you! Do you have the latest version of our app 3.4.1?

It is possible that the photo database on your device is out of sync. Let's give this a try and see if this helps:

Open the 'camera' app on your iDevice and just take 1 photo or you can also take a screenshot pressing the home and power button at the same time. This will create a new item on the Camera roll which in turn should force the photos database to be synched.

Then open the 'Photos' app to see the new photo you took and then go to our app to try the transfer again. Hopefully that will fix the problem.

If that does not work try the following:

Go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':

iPhone:
http://phototransferapp.com/help/ios6...

iPad:
http://phototransferapp.com/help/ios6...

Please follow those instructions and let us know if it worked. If not, then you may need to restart our app. To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos.

Please let me know if this helps you or if you continue to have problems!

Best,

Amber
photo transfer app
www.phototransferapp.com