Thank you for contacting us and posting your question here! I am sorry for the delay in response!
Have you tried uninstalling and reinstalling the app? Please make sure you are running the latest version of our app which is version 4.0 for iOS devices and v2.5 for Android devices.
Please let me know if you continue having problems after an uninstall and reinstall! I will be more then happy to help you!
One more note to this. It seems that we have an issue with the introduction screen when your iPad is still running iOS4.3. The solution to this is to update your iPad to iOS5 or iOS6 which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5 or iOS6.
I hope this helps you! Let us know if you need further assistance.
Bugs
Thank you for contacting us and posting your question here! I am sorry for the delay in response!
Have you tried uninstalling and reinstalling the app? Please make sure you are running the latest version of our app which is version 4.0 for iOS devices and v2.5 for Android devices.
Please let me know if you continue having problems after an uninstall and reinstall! I will be more then happy to help you!
Best,
Amber
One more note to this. It seems that we have an issue with the introduction screen when your iPad is still running iOS4.3. The solution to this is to update your iPad to iOS5 or iOS6 which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5 or iOS6.
I hope this helps you! Let us know if you need further assistance.
Best,
Enrique