+1

Problems

lekom 12 years ago updated 12 years ago 2
I was copying 66 files from my Iphone 5 to PC, and app hanged several times on one particular file (it's around 4 minutes long video shot with Iphone 4s, file is largest of all). I waited for maybe 20-30 minutes, and that thing kept spinning, but doing nothing. Progress bar for that file went to complete and stopped there, but when i looked for that file on PC, it was there but was only 0 kb, where did it go?...

If i copy only that file at once, it does OK..

I used 'back up" function and finally it copied all those 66 files. However, why is it called "back up" if i can't restore all files in same exact order as it was? It only allows me to either chose pictures or videos for copying to iphone, not all of them in time order.

"Select all" doesn't allow me to deselect one file (the one i already downloaded).

Overall i'm dissapointed with relatively slow transfer speed, i expected it to be much faster...It's good enough for pictures, but for videos not so much.
Hello lekom!

Thank you for contacting us and posting your question here. I am sincerely sorry for the delay in response!

What did you use to take the video with? Please make sure that you transfer videos or photos. Not videos and photos together :) Also we just pushed an update for our app as well. The latest version of our app for iOS devices is v4.0. Please make sure you are on the latest version by opening up our app and tapping on 'about'. From there it will tell you what version of our app you are running.

Also the speed of transfer depends on your ISP ( Internet Service Provider ) and the speed of your internet. Also large videos can take a little bit to transfer over wifi.

Also please note we just pushed a windows app too! You can find more information as well as download it here: www.phototransferapp.com/desktop

Please let me know if this helped or if you have continued issues with the app!

Best,

Amber
photo transfer app
I have the same problem. The video file (created by IPad 3) won't transfer either in a group or in a single download. My software is up to date and my ISP works fine as other video files transfered.