Hello Stephanie,

Thank you for contacting us, I will be happy to help you! I apologies for the delay in response!

To authorize our app to access your photos, If you are on iOS5 please verify that you have enabled Location Services for our app under Settings -> Location Services. If you don't see Location services listed then please look under General -> restrictions to see if it's turned ON.

For iOS6 the way to authorize apps to access your photos has changed on iOS6. Please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':

iPhone:
http://phototransferapp.com/help/ios6...
iPad:
http://phototransferapp.com/help/ios6...

Please follow those instructions and let us know if it worked. If not, then you may need to restart our app. To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos.

You can also uninstall and reinstall the apps on both devices and then when the prompt asks you to access your photos, then please make sure you press "yes" option :)

Please let me know if this helps!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello!

Thank you for contacting us, I will be happy to help you!

First and foremost, thank you for your feedback :) I will pass this on to the developers to include more information on the next update of the app!

Please let us know if you have anymore questions or comments!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello Chris!

Thank you for posting your question here, I will be happy to help you!

30,000 photos is a lot! :) But our app should be able to handle them.

What error are you getting when you reach the 10,390th photo? is the app not allowing you to continue? If you could provide a little more information about when happens when you try to continue, that would be really helpful!

Thank you!

Best,

Amber
photo transfer app

Hello,

Excellent, I am glad that the app is working now :) Please let us know if you have anymore questions!

I apologies for the delay in response!

Best,

Amber

Hello!

Thank you for contacting us, I will be happy to help you!

Please make sure that you keep the app running while you attempt to transfer your video. What is the length/size of the video you are attempting to transfer? Also make sure it is in a .mov format.

Another suggestion would be to close out the app, launch your photos app first and then launch our app to see if you are then able to transfer your videos.

Let me know if I can assist you further or if this helps!

Warm Regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com

Hello Sebastien,

I will be happy to help you!

As of right now Apple does not allow the possibility of creating a sub folder. You can however use our app to create an album on your device!

How To Create An Album
1. Type in the IP address our app gives you after going to http://connect.phototransferapp.com
2. Select "Upload photos & videos" to this computer to your device
3. You will see a box that will allow you to create your own album. It's under Create Album.
4. Simply name your album and then choose the photos you wish to transfer to

I hope this helps! Please let me know if you have any other questions!

Best,

Amber
photo transfer app

Hello Sebastien,

Thank you so much for your compliments about our app! We are so glad you are enjoying it :)

As far as your question you inquired about Apple only allows 3rd party apps certain privileges as far as editing content etc. Our app can only transfer photos and videos over in the form of a copy. It doesn't move or delete your content. If you wish to remove something from your device then you will have to delete the photo /video manually :)

I hope this helps!

Best,

Amber
photo transfer app
www.phototransferapp.com

Hello Jason,

Thank you for posting your question with us on the forum I will be happy to help you!

Usually when you choose a folder via the desktop app and close out of it, the next session of transfers that you make, and the dialog box comes up, it should be the last folder you choose.

You can also open the folder you want tot transfer to and click and drag your photos directly to that folder via the desktop app :) this is a really convient method of transferring your photos using the desktop app.

Also just to note we have a backup feature for our desktop app when transferring from device to computer. This is an excellent feature if you want to have your photos backed up on your device.

Please let me know if this helps or if you have any other questions!

Best,

Amber
Photo Transfer App

Hello Rosie,

Thank you for contacting us, I will be happy to assist you!

You can use our desktop app to transfer your photos and videos without having to download it as a .zip file. It will download your photos directly to your computer.

You can find more information about our desktop app here: www.phototransferapp.com/desktop

Please let me know if you have any other questions!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Harold,

Thank you for contacting us, I will be happy to assist you! I am sorry you are having problems with the app and loading your albums.

Is the existing album on your Mac a photos album that you have setup? and your not trying to send them to iPhoto (for example)?

Are you using the web browser or the desktop app to transfer these photos? If you haven't already, I would recommend installing our free desktop app for Mac.

I would like to recommend that you please close out our app. Launch your photos app first and then launch our app and then try to transfer your photos to your desired location on your Mac and see if that helps. Sometimes your photo library on your device itself just needs to be updated.

Please let me know if this helps!

Best,

Amber
Photo Transfer App
www.phototransferapp.com