Hello Nancy,

My apologies for the long delay in response back to you!

If you are experiencing the app crashing, I would like to recommend that you please close the app, turn off/on your device one more time, and then please try again. Also please make sure you have enough space on your device while you attempt to transfer them.

What iOS are you running on your iPad? Please let me know, I will be more then happy to assist you!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Bill,

I sincerely apologies for the delay in response back to you, I will be happy to help!

I would like to recommend that you please turn off/on your device. After turning your device on again, then launch our app and see if you are able to then discover your devices.

Sometimes after updating the iOS you need to just turn it off / on again to refresh.

Please let me know if this helps!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Chris,

My apologies for the long delay in response back! I will be happy to assist you.

The two iPads that are showing up, are they connected to the same wifi network? If you close out our app, relaunch it ensuring your iPad is on the same wifi network it should only show just the one. Is this only via the Manual method? Or can you discover your devices using the discover devices button?

Please let me know, I will be happy to help!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Anahid,

I apologies for the delay in response back to you, I will be more then happy to assist you!

Our app does not connect directly to iPhoto. So you can use our app to transfer from your Device to Mac and from there, import your photos directly into iPhoto using your computer. Or if you are going from device to iPhoto on your device, once you transfer your photos and they appear in your photos app, you should be able to then open iPhoto app on your device and import them there.

Please let me know if you have any more questions about our app!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello George,

Thank you for posting your question here with us, I apologies for the long delay in response back to you!

Are you still having problems with the app after the update? Are you on the same wifi network as before when the app was working? Please let me know if you are still experiencing problems!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello

Thanks for posting your question, I will be happy to help you with our app.

Have you tried closing out the app and relaunching it and attempting your transfer again? If not, please give that a try.

Also note that videos should be in a compatible format. mp4 should work however if you experience issues still try converting it to an .mov. You can convert it using this software ( free ): http://handbrake.fr

Please let me know if this helps!

Best,

Amber
Photo Transfer App

Hello

Thanks for sending us your question here on the forum, I will be happy to assist you with our app!

When you attempt to transfer over your photos what happens? Are you getting an error message? If so what is the error?

We have a great walk through on our website with visual representations on how our app works when transferring from iPad to iPad here: http://phototransferapp.com/help/ipad...

Please let me know the above or if the walk through helped

Best,

Amber
Photo Transfer App

Hello Pea,

Thank you for sending us your question here on the forum, I will be happy to assist you. I had received your support email and responded to you but I will be happy to reply here as well.

Unfortunately once a photo has been saved to the device it is saved with the internal naming conventions of Apple and the old name is not preserved. We are hoping we can fix this for the next update of the app for iOS8 (coming in September) which offers more options to developers.

Please let me know if you have any other questions in regards to our app!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Frank

Thank you for posting your question here with us. I will be happy to help you!

To transfer from the computer where Photoshop is installed to the iPad you need direct access to the files. So you will have to save your photos from Photoshop in a certain file in which our app can grab from, so for example, save them in your "Pictures" folder on your computer.

We have some excellent walk throughs on our website that show you how to transfer with our app and with iPad to computer here: http://phototransferapp.com/help/ipad...

Please let me know if this helps or if you have any other questions!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Michelle,

Thank you for posting your question here with us, I apologies for the delay.

If you are using the Windows 8 app then the photos should be saved on the "Pictures" app of Windows 8. For more control over the transfers I recommend using the classic desktop version of our app which you can download from here: http://phototransferapp.com/win/

If you are using the web browser version you need to extract the files from a .zip file that is placed in the designated folder where your downloaded content from the internet goes. Usually by default it goes to your "Downloads" folder or your "Desktop". Also note you do not need to download any program to open a .zip file from your computer. You should be able to right click on the .zip file and select "extract all files". It will extract them to the same folder/location where you had the file but it will be in another folder titled the exact same.

I hope this helps. Please let me know if there is anything else I can assist you with!

Warm Regards,

Amber
Photo Transfer App
phototransferapp.com