File name changes with transfer

10 years ago • updated 10 years ago • 1

Love your app but not without small frustration. When I transfer photos from my computer to my iPad I loose the file names of the photos I worked so hard to catalogue. It becomes an IMG_0123.jpg file.

I usually catalogue (rename) my photos according to content on my MacBook... and transfer to my iPad for touch ups using iPhoto and a stylus. They eventually make their way back to my MacBook but with a different name.... Am I doing something wrong?

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10 years ago

Hello Pea,

Thank you for sending us your question here on the forum, I will be happy to assist you. I had received your support email and responded to you but I will be happy to reply here as well.

Unfortunately once a photo has been saved to the device it is saved with the internal naming conventions of Apple and the old name is not preserved. We are hoping we can fix this for the next update of the app for iOS8 (coming in September) which offers more options to developers.

Please let me know if you have any other questions in regards to our app!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Customer support service by UserEcho