Hi Melissa,

I'm sorry you keep having problems. This is strange because the app already worked before. Do you have a wireless router connected to your network by any chance? We have noticed that sometimes a wireless printer can cause connection conflicts.

When you restarted your wifi router, did the app give you the same address as before? or was it a new one?

Another suggestion is to try using a different browser like Google Chrome, Firefox or Safari.

Let me know if you have other devices connected to the network. If the problem persists we can also try creating an 'ad-hoc' network between your computer and your device.

Regards,

Enrique

Dear Melissa,

I'm sorry you are having problems with the app. Are you using the same wifi network as before when the app worked? From the address that you sent it looks like you may be connected to a larger network. Please note that some public wifi networks block communication between devices inside of the network.

If you are using the same wifi network, then I would recommend to simply reset your wifi router by unplugging it for couple of seconds and plugging it back. Sometimes, routers 'forget' to route correctly to internal addresses making this problem occur. The other option, is to turn off wifi on your device and then turn it back on to join the network again.

Please make sure that you are using the address that is displayed inside of the application and make sure to keep the app open when you attempt to access it from your computer's web browser.

I hope this helps. Let us know when you try these things. If the app was already working for you there has to be something small to make the connection happen again.

Kind regards,

Enrique
Photo Transfer App

Hi Graham,

Thanks a lot for your nice comment :) I really appreciate it. I'm glad you were able to figure out. I'm still looking at why the photo was not being saved correctly from the website and from our app. After doing some tests I think I got a clue and I will incorporate some changes to the app for the next release that will hopefully solve the problem.

Anyways, I'm glad you were able to do what you needed. Please let me know if you ever need some help again. I will be glad to assist you.

All the best,

Enrique

Dear Graham,

Sorry it took me sometime to respond. I tried saving an image from the website you told me and I experienced the same problem as you. Somehow it looks like the photo contains some metadata that the 'photos' app is not accepting. I will try to edit the image tomorrow with a photo editing software to try to remove the metadata and see if that helps. I will post my results here as soon as I have them.

Thanks for your patience. I will get back in touch soon.

Regards,

Enrique

Hello Graham,

Thanks for using Photo Transfer App. I'm sorry you are having problems using the app.

Normally all photos are saved to the 'Saved Photos' album on the 'Photos' app of your iPad, did you check there?

If not, can you tell me if you have a 'Saved photos' album inside of the 'Photos' app actually? If you don't have it you may need to create it first. To create it you just need to open a web browser for example and go to any web page, then touch an image on the web page and hold your finger for couple of seconds. then an option to save the image should popup. Saving an image will automatically create the 'Saved photos' album where we save the photos transferred. Then you can try the transfer again.

If you already have a 'Saved photos' album, then, can you tell us if you modified your photos with some software on your computer before uploading them to the iPad? We had another customer who was using a software called 'ACDsee' (or similar) that was having a very similar problem. The problem was that the software was making the images incompatible with the iPad.

I hope this helps. Let me know how it goes. I will be glad to help you.

Kind regards,

Enrique
Photo Transfer App

Dear Janet,

Thanks for posting your question here. I'm sorry you are having problems with the app.

What web browser are you using on your computer? We recommend using Google Chrome, Safari or Firefox. Also, I would recommend you to 'right-click' the link to download the photos instead of clicking it directly on the transfer web page. When you right-click the 'Download all photos as zip' on the transfer web page you will get a few options, please choose 'Save linked file as' (or similar). This will allow you to select a place on the hard drive where you can save your photos.

Then, after the transfer is done, go to the place where you saved the zip file and just double click on it to unzip the photos inside of the zip file and get to your photos. You can also right-click the zip file after it gets transferred to your computer and then choose 'extract' to get to the JPG photo files.

I hope this helps. Please let us know if you continue having problems. We will be glad to help.

Kind regards,

Enrique
Photo Transfer App

Hi Peter,
I'm sorry you are having an issue with the app. Your issue is most likely related to the type of wifi network you are using or to the wifi router configuration. Please send us some information on the type of wifi network and router that you are using to support [at] phototransferapp [dot] com. We will check the information and help you figuring this out.

If you are using an Apple Airport as a wifi router then please make sure that you are using the main network and not the guest network.

Best regards,

Enrique
Photo Transfer App

I'm glad you figured it out. Let us know if you have any other question or comment as you continue using the app.

Have a nice day!

Regards,

Enrique
Photo Transfer App

Hi Ashley,

Thanks for posting your question here. Please try selecting photos on your device first before you touch the 'Get photos' button. The error that you are getting means that the connection was established between the devices but you haven't selected photos to transfer yet. Use the 'Select photos' button on the sender device and then try the transfer again.

I hope this helps. Let us know if you have any other question or comment.

Best,

Enrique
Photo Transfer App

Hello,

Thanks for posting your question here. You actually don't need to have anything installed on your computer. As long as you still have the app installed on your iPad you should be able to transfer photos. On your computer you only need a web browser like Internet Explorer/Safari/Chrome, etc. to transfer photos.

You can view some videos that show how the app works on our website: http://www.phototransferapp.com/ipad....

I hope this helps you. Please let us know if you have any other question or comment. We will be happy to help.

Best Regards,

Enrique
Photo Transfer App