Hello,

Thanks for contacting us. Can you try starting the 'Photos' app before running our app. Maybe the photo catalog needs to be re-built and launching the 'Photos' app can help with that. Let us know if you continue having issues after you do that.

Kind regards,

Enrique
Photo Transfer App

The update should be available now. Please try updating to the latest version (v3.2) and test if you can transfer your photos. Let us know how it goes.

Kind regards,

Enrique
Photo Transfer App

Dear Kimble,

Thanks for contacting us. I'm sorry you are having issues with the app. We found an issue with our app that may be related to the problem that you are experiencing. We sent an update to Apple last week and they just approved it. We are releasing the new version right now. Please wait 2 or 3 hours (from 10.30 AM PST) and try updating the app from the 'App Store' app on your device. We hope this issue is fixed. Let us know if you continue having issues after you install the update.

Kind regards,

Enrique
Photo Transfer App

Hello,

Just to clarify on point 1. Apple requires all apps that need access to the photos stored on the device to have 'Location Services' enabled. This is because some of your photos may be geo-tagged and therefore Apple requests the user to allow the app to read your photos. As Amber mentioned, we do not use that information at all. We take the photo files exactly as they are stored on the device to transfer them intact to the receiving device.

I hope this helps!

Best regards,

Enrique
Photo Transfer App

Just to add a clarification, transferring photos and videos with our app will not affect your data plan usage as all the files are transferred using your local wifi network and they never reach the internet. The files go directly from device to computer and vice versa without going through external servers.

I hope this is helpful!

Best regards,

Enrique
Photo Transfer App

Hi Paul,
Currently we do not support transferring video over bluetooth due to the potential size of video files. We will try to incorporate this in a future version of the app.

Best regards,

Enrique
Photo Transfer App

Hi Cody,

Thanks for contacting us. The send to app option appears when you have a compatible app installed on your device. The list of compatible apps is here:

http://www.photoapplink.com/

I hope this helps you! Let us know if you have any other question or comment.

Best,

Enrique

Just to clarify this answer. Yes, you can transfer photos stored on your iPad to any other computer as long as the computer is on the same wifi network. It does not have to be the computer you originally synched your photos with.

I hope this is helpful! Please let us know if you have any other questions or comments.

Best,

Enrique
Photo Transfer App

I just responded to your other forum question. I hope that was helpful, let us know if you continue having issues.

Best,

Enrique

Hi Jennifer,

Here is another thing that you can try to download all the images in the original version and format when you are not provided with the download full resolution link, please append the following to the address provided by the app:

http://:8080/photos.zip

That should initiate the download of your images. We are looking at this issue and we'll try to fix it as soon as possible.

I hope this helps you.

Kind regards,

Enrique
Photo Transfer App