iPhone 4 stalling on me!!

12 years ago • updated 12 years ago • 1

My iPhone 4 wont allow me to "read" photos after I've gone into the Privacy>Photos>Then nothing except the 2 messages from Apple.
What am I doing wrong please? How do I get the Photo Transfer App On/Off to appear?
Thanks
BenH

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12 years ago

Hello!

Thank you for contacting us, I will be happy to help you!

Let's give this a try! For iOS6 the way to authorize apps to access your photos has changed on iOS6. Please go to this web address to get the instructions on how to enable access to your photos via the 'Privacy settings':

iPhone:
http://phototransferapp.com/help/ios6...
iPad:
http://phototransferapp.com/help/ios6...

Please follow those instructions and let us know if it worked. If not, then you may need to restart our app. To do that, please double tab the 'Home button' of your device until the running apps appear and then hold your finger over our app and then tap the little '-' icon that appears over the icon. After that, launch our app and you should have access to your photos.

Also please note we did push an update for our app and the latest version is 4.0

I hope this helps you. Let us know if you have any trouble.

Best,
Amber
Photo Transfer App
www.phototransferapp.com

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