"User denied access"

Hello Kerry

Thank you for posting your question here, I am sorry for the delay in response!

Please make sure you are running the latest version of our app on your iPad. The current version is 4.0. Also we do have a windows app available that you can download here: http://www.phototransferapp.com/win/

Also here is the walk through on transferring from the windows app to your iPad: http://www.phototransferapp.com/help/...

This is also most likely due to the 'Privacy settings' on iOS6. When the app gets installed we prompt them for access to their photos, if they say 'No' then we can read albums. So please suggest to check the privacy settings as shown here:

iPad:
http://phototransferapp.com/help/ios6...

Please let me know if this helps!

Best,

Amber
photo transfer app