Ipad 2 issues wirh photo transfer app

12 years ago • updated 12 years ago • 2

Hi, i have the pt app on both my iphone and ipad2. It starts on the iphone but i cant close down the welcome page on e ipad. The x in the top corner is not displayed hence i cant start the app. Anyone know how to get round this issue?
Cheers
Rog

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12 years ago

Hello!

Thank you for contacting us, I will be happy to help you!

Are you on the latest version of our app? Please make sure you are running the latest version of our app on your iPad2. The latest version of our app is 4.0.

Have you tried uninstalling and reinstalling the app? If not, I would recommend trying that if you continue to have the issue of not being able to close the welcome page.

Please let me know if this helps!

Best,

Amber

12 years ago

Hi Rog,

One more note to this. It seems that we have an issue with the introduction screen when your iPad is still running iOS4.3. The solution to this is to update your iPad to iOS5 or iOS6 which are the most recent versions of the operating system published by Apple. To do that please connect your iPad to the computer you normally sync and update to iOS5 or iOS6.

I hope this helps you! Let us know if you need further assistance.

Best,

Enrique

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