Hello Kate,

Thanks for sending us your inquiry! We are humbled and so delighted to hear that you love our app :) thank you for the compliments!

In regards to adding box.com to our list of plugins, yes, this is on our list to do and we hope to add this plugin in the near future!

If you have any other questions about our app, don't hesitate to email us or post here at our forums!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Lin,

Thank you for sending us your inquiry on the forum, I will be happy to assist you with our app!

Our app does transfer videos over a wifi network, however, we recommend for large videos ( those over a gig or more ) to hook up the USB cable and sync them via iTunes to your computer. We suggest this because large video files may take a while to transfer over a wifi network and as a result, could ping out or timeout your transfer which will result in it not transferring over successfully.

We don't have control over the bandwidth transfers over USB as that has to do directly with your device and Apple's software :)

Please let me know if you have any other questions about our app!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Bob,

First and foremost, my apologies for the long delay in response! I will be more then happy to assist you with our app and I'm sorry that you are experiencing issues!

Photos that are saved to the Camera roll are automatically saved to your Photo Stream. This is how Apple designed Photo stream to work, making photos saved to a device automatic and get added to your Photo Stream as a form of conveniently backing up your photos via the "cloud".

In regards to the crashing issue you are experiencing, what type of photos are you sending to your iPad? Are you using our web browser or our desktop app?

Please let me know the above, I will be more then happy to help you and hopefully alleviate the issues you are experiencing and provide a better one!

Thank you!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Jill,

Thank you for posting your inquiry here with us on the forums, I will be happy to assist you with our app!

We have an excellent walk through with visual representations on how to transfer from PC to iPhone using the web browser: http://phototransferapp.com/help/ipho...

If you aren't aware, we have a free desktop app that you can download and use that doesn't use the web browser :) You can find it here: http://phototransferapp.com/win/

Please let me know if these help or if you have any other questions!

Warm Regards,

Amber
Photo Transfer App
www.phototransferapp.com

Hello,

Thank you for sending us your inquiry, I will be happy to assist you!

Apple doesn't allow third party apps to remove or modify anything on your device :) So you will have to manually delete your photos. To do so, open your photos app, tap on edit and from there you can delete albums or photos / videos at your leisure. This should help you free up space on your device! ( note: make sure that your photos transfer from one device to the other before deleting )

Please let me know if you have any other questions about our app!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Jami,

Thank you for posting your inquiry here with us, I will be happy to assist you with our app and transferring your video.

Just to clarify, you took all the videos you are trying to transfer with your iPad? and is it only these videos that won't transfer over? Are you able to play them on your device?

What method are you using to transfer your videos? Are you using our free desktop app or are you using the web browser to transfer your videos?

Please let me know the above, I will be more then happy to assist you!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello,

Thanks for posting your question here with us, I will be happy to assist you with our app!

Did our app successfully install on your iPad? You can use the search feature on your iPad to search for our Photo Transfer App.

If you do not locate it, you can download it again from the App store. Launch the app store, look for our app in the search bar and then reinstall it :) You won't be charged again to reinstall it as long as you use the same iTunes account.

Please let me know if you have any other questions!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello,

Thank you for posting your inquiry here with us, I will be happy to assist you with our app! I am sorry about the frustration and the app not discovering your device!

When you attempt to discover your device on your network, what happens? Are you getting an error message? If so, what is it exactly?

I would like to recommend that you please close out our app, relaunch it on your iPad and then please try to rediscover your device on your Mac. Just to clarify, you are using our desktop app for Mac?

Sometimes it takes a few attempts to discover your device on a network. Make sure that you do not have anything streaming like skype and that you are as close to your wifi router as possible to ensure a strong connection.

Please let me know how I can assist you further, I will be happy to do so.

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Danese,

Thank you for posting your question here with us, I will be happy to assist you with our app!

Our app only has access to your Google Drive via the in app plugin. If you can, can you download your photos from Google+ to your iPad and then from there, transfer them via Google Drive? If you have access to a computer, you can download your photos via Google+ by saving them and then from there, use our app to transfer them to your iPad.

My apologies for the confusion! Please let me know if you have any other questions about our app or transferring via Google Drive.

Best,

Amber
Photo Transfer App
www.phototransferapp.com

Hello Ruth,

Thank you for posting your inquiry with us, I will be happy to assist you with our app!

As of right now, our app does not support transferring to Facebook directly. However, you can use our app to transfer photos from your computer, to your device via our app and then from there you can launch the native Facebook app. Tap on upload photos and then you should be able to upload your photos directly to Facebook.

I would also like to suggest to use our other app 'Cloud gallery' which will allow you to download photos from Facebook to your device :)

Please let me know if you have any other questions about our app!

Best,

Amber
Photo Transfer App
www.phototransferapp.com