Hi Joe,
I'm sorry you are having problems with the app. Can you send me the address that you are getting on the app so I can check if it looks ok? Our support email is: support [at] phototransferapp [dot] com.

Also, let me know if you are using a home wifi network or a public network and tell me the brand and model of your router to check if there is anything special with it.

I will be happy to help you.

Regards,

Enrique
Photo Transfer App

Hi Julie,
Thanks for posting your problem here. I'm sorry you are having problems with the app. So, you were able to view the transfer page and click on the 'Download all photos as zip file, correct?

I would recommend 2 things to try. The first one is to go open the 'Photos' app on your iPhone and open the album where you were trying to transfer the photos from. Sometimes our app can't read the photos catalog if the Photos app has not been refreshed. Opening the 'Photos' app and browsing the album re-creates the catalog.

After that you can try the same procedure as the first time. Open Photo Transfer and select the photos that you want to transfer and then use the address provided to download them to your computer. Question, are you using an iPhone with OS4? or are you still running 3.1.3?

Also, please make sure that your iPhone is getting a good wifi connection. This is VERY important to avoid any connection interruption while transferring.

Finally, we have noticed that some streaming services like a Skype call or an internet radio station can interrupt the communication between iPhone and computer so you may want to check for that and turn those off while you attempt to transfer.

I hope this helps. Please let us know how it goes. We'll be happy to help.

Kind regards,

Enrique
Photo Transfer App

Dear Floyd,

Thanks for your post. It is possible that the wifi router that you are using at your office location is configured with much higher security settings than the one that you use at home. That's why the app works well at home and not at your office. Are you using a shared office?

Some networks are configured to "isolate" devices for security purposes. This basically prevents devices inside of the same network to communicate with each other. Unfortunately in this case we can't do much as the configuration of the router depends on the network administrator.

In this case, what I could recommend you is to try creating an 'ad-hoc' network. An ad-hoc network is a direct network between your computer and your iPhone/iPad. This allows you to bypass the office router and your photos should transfer with no problems. for instructions on how to create an ad-hoc network with Windows Vista please follow these instructions:

http://getsatisfaction.com/photo_tran...

I hope this makes sense. Please let us know if were able to try the 'ad-hoc' method on your office computer. Our support email is: support[at]phototransferapp[dot]com if you need more specific help.

Kind regards,

Enrique
Photo Transfer App

Dear Annie,

I'm really sorry to hear you are still having problems. We are 100% committed to provide the best customer support we can and we try helping every user that has an issue with the app.

There is no real difference between how the app works on Mac or Windows. In fact, we have several hundred customers using Windows with no problems. Did you have a chance to visit our website and watch the videos we prepared there? http://www.phototransferapp.com/

It would be great if you can email us some details of your specific setup so we can understand where the problem may be. For example, tell us the address that you are getting on the application, the brand and model of your router and the type of computer and web browser you are using. Knowing this will help us understand where the problem may be so we can assist you accordingly.

I offer a sincere apology for the issues you've had and I invite you to send us an email to support [at] phototransferapp [dot] com with some details of the problem so we can assit you accordingly. We will try our best to help resolving the issue fast.

Kind regards,

Enrique
Photo Transfer App

Dear Michael,
I'm really sorry you are still having issues with the app. Believe me, we take the issues that you have with the app very seriously and we make our best effort to respond to them the best we can.

It would be great if you can send us some details of your specific setup so we can understand where the problem may be. For example, tell us the address that you are getting on the application, the brand and model of your router and the type of computer and web browser you are using. Knowing this will help us understand where the problem may be so we can assist you accordingly.

Again, I'm sorry you are having problems with the app and I hope we can help you resolving them soon. Our support email is: support [at] phototransferapp [dot] com. We will try to respond very fast.

Kind regards,

Enrique
Photo Transfer App

Dear Michael,
Thanks for posting your problem here. Are you using a home wifi network? or a public wifi network? Also, can you send us the address that you are getting on the application? I would like to check if the address looks ok. Please contact us at: support [at] phototransferapp [dot] com and I wil be happy to assist you.

Regards,

Enrique
Photo Transfer App

Dear Dimitri,

Thanks for posting your question here. Yes, what I recommend you is to right-click the link to 'Download all photos as zip file' on the transfer web page. Then, after you right-click the link you should get a menu with a few options. Please choose 'Save linked file as' or 'Save target as'. This will allow you to select a place on your hard drive where to save your photos instead of saving them to your 'Downloads' folder automatically.

I hope this helps you. Please let us know if you have any other question or comment.

Kind regards,

Enrique
Photo Transfer App

Hello,

Thanks for posting your suggestion here. That's definitely a good idea. We are certainly thinking of ways to automate the upload/download process to cover cases like the one you mentioned. The challenge is that we would need to create a separate application that runs on the computer to be able to "watch" a folder and trigger and upload automatically.

For now we wanted to avoid asking people to install something on their computers so we decided to use a web browser only approach. However, this looks like a feature that may be useful to many people so we may add a desktop client in the (hopefully near) future.

Thanks again for your suggestion. Please let us know if you have any other comment or idea, we love hearing from people using the app. We'll keep you posted on new developments for the app.

Kind regards,

Enrique
Photo Transfer App

Hello,

Thanks for posting your question here. I would recommend you to simply drag and drop your photos from the Finder window to the iPhoto icon on the task bar (or to the iPhoto window itself).

When you drag & drop your image files to iPhoto they will be automatically added to your iPhoto library.

I hope this answers your question. Please let us know if you have any other question or comment.

Kind regards,

Enrique
Photo Transfer App

Hello Anthony,

Thanks for posting your question here. You should be able to delete the photos that you transferred to your iPod touch using the 'Photos' app. You should see a delete icon when you are viewing the photo on the iTouch screen.

I'm not sure if you can delete the photos from the albums that you synched with iTunes but you should be able to delete the ones that you added using 'Photo Transfer' app (inside of the 'Camera roll' or the 'Saved photos' albums).

I hope this helps. Let us know if you have any other question.

Kind regards,

Enrique
Photo Transfer App