Hi John,

Just to add to what Amber posted, here is the link to the instructions on how to activate bluetooth from our app:

http://phototransferapp.com/help/ipho...

I hope that helps!

Regards,

Enrique
Photo Transfer App

Hi Donna,

Thanks for posting your problem here. I'm sorry you are having problems using the app. Can you tell us what web browser are you using? Also, how many photos are you trying to transfer? I would recommend you to try to select less photos to transfer at one time just to see if the problem persists. Try transferring 10 or 20 and see if you are able to transfer those. Let us know when you try this so we can continue helping you discovering where the issue is. I will be glad to help.

Kind regards,

Enrique
Photo Transfer App

Dear Lar,

Thanks for posting your question here. I'm sorry you are having problems with the app. Are you still using the same computer as before? If you are able to load the transfer page but the 'Upload' button is not there then I would suggest you to check that Flash is correctly installed on your computer. Please go to this link on your computer and try installing flash:

http://get.adobe.com/flashplayer/

I hope this helps! Let us know if you need more assistance.

Best,

Enrique
Photo Transfer App

Dear Jackie,

Thanks for your comment. You need to install the app on both your iPhone and your iPad but you only pay once.

The app is a universal app so it runs on both your iPhone and your iPad. Basically, when you buy it on your iPhone or on your iPad, you can download it for FREE in the other device. You can download the app in one device and then sync with iTunes to get the app on both devices or you can simply download it from the app store directly on each device.

Don't worry, you will not get charged the second time you download the app in the other device. Apple knows that you already own the app, so it will treat it only as an update so you won't be charged (even though it says 'buy') as long as you use the same iTunes account in both devices.

I hope this answers your question and I hope the app will be useful to you. Let me know if you have any other questions or comments.

Kind regards,

Enrique
Photo Transfer App

Dear Simon,

Thanks for contacting us. I'm sorry you are having problems with the app.

How many photos did you select on the iPad? Are those photos that you selected visible on the iPad using the 'Photos' app? It would be great if you could provide us some information about the type of photos you are trying to transfer so we can understand the problem better.

Did you recently updated your iPad to a new iOS version? It looks like some iPads are having an issue with the photos in the photo library after upgrading their OS.

Try to email a photo from the photo library to yourself for example. The people who have contacted us with a similar issue as you have reported that they can't email photos from their photo library either which means that somehow the data of their Photo Library photos is missing or corrupted.

I would also advice you to try the transfer again. Sometimes a network connection interruption can occur so trying it another time may help.

Let us know some information about your photos and we will be very happy to help.

Kind regards,

Enrique
Photo Transfer App

Dear Wanda,

Thanks for contacting us. I'm sorry you are having problems with the app.

What type of wifi network are you using? Is it a home wifi network or a public wifi network? This type of connection problems may occur when there are other downloads happening on the network at the same time as the transfer is taking place.

What direction are you trying to transfer to? From computer to device? I would recommend you to simply refresh the transfer web page and start the transfer again.
Sometimes it is necessary to refresh the transfer web page once to make sure that the connection is established between device and computer. Also, please make sure to keep the app running on your device when you attempt to transfer files.

I apologize for the trouble you've had with the app, normally the transfers go very smooth. Let me know some details of your wifi network and the direction of transfer if you keep having issues.

Kind regards,

Enrique
Photo Transfer App

Dear Kevin,

Thanks for contacting us. I'm sorry you are having problems with the app.

I would recommend you to double check that your iPhone/iPad and computer are connected to the same wifi network as sometimes the iPhone/iPad may join automatically another nearby network. Also, are you using a home wifi network or a public wifi network? Please note that some public wifi networks are configured to block communication between devices.

Also, please make sure that you keep the app running on your device and that you type the address exactly as it appears on the app including the 'http://' and the ':8080' parts. Please note that sometimes it takes couple of attempts to establish communication.

Finally, you could also try resetting your wifi router to make sure that all connections get refreshed. After you reset the wifi router you need to join the network again on your iPhone/Ipad and try the transfer process again.

I hope this helps. Please let us know if you continue having problems, if you do please send us the address that you are getting to check if it looks ok. We will be very happy to help.

Kind regards,

Enrique
Photo Transfer App

Hello,

Thanks for posting your question here. Yes, our app works on iPhone v1 and iPad 2. You should check however, that your iPhone has at least iOS version 3.1. You can check this by going to the 'Settings' app, and then to 'General/About'. If your iPhone has version 3.1 then you should be able to install and use the app.

I hope this answers your question. Please let us know if you have any other question or comment. I hope the app will be useful to you!

Kind regards,

Enrique
Photo Transfer App

Hi Linn,

Did you try resetting your wifi router? Sometimes the router needs to be reset to refresh all connections. After you reset the router please join the network again from your computer and your device and try the transfer process again.

Here are other points to check if you continue having problems:

* Type the address exactly as it appears inside of the app including the 'http://' and ':8080' parts

* Try quitting the app, turning off wifi and turning it on again. Then, go back to the app and try the address again from your computer's web browser

* Make sure that you type the address directly on the address bar and not on the search bar.

I hope one of these things helps you. Let me know how it goes after you try resetting the router. If the problem persists please let me know what brand and model of wifi router you are using to check if there is anything special about your router.

Best regards,

Enrique
Photo Transfer App

Dear Linn,

Thanks for contacting us. I'm sorry you are having problems with the app.

From the address that you wrote it looks like you may be connected to a public or corporate wifi network, is that the case? Please note that some public/corporate wifi networks are configured to block communication between devices for security reasons.

Also, if you are using an Apple Extreme wifi router please make sure that you use the main account and not a guest account. The guest accounts are blocked from communicating with other devices on the network

Please let me know what type of wifi network you are using. I will be very glad to help if you need further assistance.

Kind regards,

Enrique
Photo Transfer App
http://www.phototransferapp.com