Thanks for contacting us. I'm sorry you are having problems with the app.
What type of wifi network are you using? Is it a home wifi network or a public wifi network? This type of connection problems may occur when there are other downloads happening on the network at the same time as the transfer is taking place.
What direction are you trying to transfer to? From computer to device? I would recommend you to simply refresh the transfer web page and start the transfer again.
Sometimes it is necessary to refresh the transfer web page once to make sure that the connection is established between device and computer. Also, please make sure to keep the app running on your device when you attempt to transfer files.
I apologize for the trouble you've had with the app, normally the transfers go very smooth. Let me know some details of your wifi network and the direction of transfer if you keep having issues.
Thanks for contacting us. I'm sorry you are having problems with the app.
What type of wifi network are you using? Is it a home wifi network or a public wifi network? This type of connection problems may occur when there are other downloads happening on the network at the same time as the transfer is taking place.
What direction are you trying to transfer to? From computer to device? I would recommend you to simply refresh the transfer web page and start the transfer again.
Sometimes it is necessary to refresh the transfer web page once to make sure that the connection is established between device and computer. Also, please make sure to keep the app running on your device when you attempt to transfer files.
I apologize for the trouble you've had with the app, normally the transfers go very smooth. Let me know some details of your wifi network and the direction of transfer if you keep having issues.
Kind regards,
Enrique
Photo Transfer App