Hi Steve,

Here is another option to transfer the video:

1. Open the 'Settings' app on your device and scroll down until you find our app ('Transfer')

2. Change the switch for 'Use old saving APIs' to ON and close the settings app.

Doing this will tell our application to use the old programming interfaces provided by Apple to save your photos. It looks like the new programming interface provided in the last SDK is having some problems with certain photos/videos. I hope that will fix the problem you are having. Let me know when you have a chance to try this out.

After transferring the video I would recommend to change the switch back to OFF.

Let me know how it goes.

Best regards,

Enrique
Photo Transfer App

Dear Rajesh,

Thanks for contacting us. Yes, you can transfer photos from iPhone to iPad without using a local wifi network by using the Bluetooth transfer option. However, you will I don't think you will be able to install the app on your iPhone 3G running iOS3.1.3 as our latest update of the app requires iOS 4.0 as a minimum. Sorry about this. I would suggest to update your iPhone 3G to iOS4 to be able to use the app. The latest version of iOS4 should run smoothly on the iPhone 3G.

I hope this helps! Let us know if you have any other question or comment.

Best regards,

Enrique
Photo Transfer App

Hello,

Thanks for posting your question here. That's quite strange, have you tried installing other apps? Is our app the only one that has this trouble? Did you try re-installing the app on the device from the App Store? Let me know. I will be glad to help.

Kind regards,

Enrique
Photo Transfer App

Hello,

Thanks for contacting us. Can you give us some information about the source of your videos? Were they taken with an iPhone or another digital camera?

Also, I would suggest to launch the 'Photos' app before starting a transfer to make sure that the Photo Library is updated before the transfer takes place.

Let us know some info about your videos. If you can, send us a sample to our email support [at] phototransferapp [dot] com for us to take a look. We will be glad to help.

Kind regards,

Enrique
Photo Transfer App

Hi Daniel,

Thanks for posting your question here. What version of our app are you running? Please make sure that you update the app to Version 3.0 using the 'App Store' app on your device. After updating please try the transfer again and let us know if you have any other problem.

Kind regards,

Enrique
Photo Transfer App

Hi Jack,

Thanks for posting your suggestion here! I'm happy to hear you like the app :)

Dropbox integration is a good idea, I added this to our list of suggestions and we will evaluate adding this to a future version of the app. Let us know if you have any other suggestion or comment as you continue using the app.

Have a great day!

Enrique
Photo Transfer App

Hi Carlos,

I'm sorry you are still having issues. So, you have the videos on your computer but you can't play them correct? When did you transfer them? Before updating to iOS5 or after? You can try starting the 'Photos' app before you transfer the files to your device to make sure that the Photo Library is up to date but I'm afraid that if you can't played them on your computer they wont be accepted by the device either. Did you transfer those videos with our app originally?

Saludos,

Enrique

You are very welcome! I'm happy you like the app.

Have a great day!

Enrique

Dear Carlos,

Thanks for posting your question here. Please update the app on your device. The new update should fix the problem that you are experimenting on iOS5.

Let us know if you need more help after you update the app to the latest version and try the transfer process again. We will be happy to help.

Best regards,

Enrique
Photo Transfer App

Dear Jason,

Thanks for posting your question here. For now the limit is 10 minutes videos but you can easily transfer longer videos if you are in a network that is not very busy. To change the transfer limit just open the 'Settings' app on your device and then scroll until you find the settings of our app. Then, change the 'Max video duration' to whatever you need.

I hope this helps. Let us know if you have any other question or comment.

Kind regards,

Enrique
Photo Transfer App