Thanks to your lack of real help and your crappy app we just took the IPAD back for a refund. We will go with a PC based Samsung or HP or whatever that will allow us to download pictures. Apple obviously doesn't care about the integrity of the companies that invent bogus apps to rip customers off.
I'm really sorry the app has not been useful to you and sorry to hear your feel that way. If you provide us with some details of the address that the app is giving you and the model/brand of the wifi router that you are using we will be very happy to continue helping you as fast as possible.
Some wifi routers have a special configuration that prevents devices to talk to each other for security reasons preventing our app to communicate with your computer. In this case a small change on the configuration of the router may allow the app to communicate and transfer photos.
Again, I'm sorry about the bad experience you had with our app, we will be glad to assist you further.
Thanks for contacting us. I'm sorry you are having problems with the app.
I would recommend you to double check that your iPhone/iPad and computer are connected to the same wifi network as sometimes the iPhone/iPad may join automatically another nearby network. Also, are you using a home wifi network or a public wifi network? Please note that some public wifi networks are configured to block communication between devices.
Also, please make sure that you keep the app running on your device and that you type the address exactly as it appears on the app including the 'http://' and the ':8080' parts. Please note that sometimes it takes couple of attempts to establish communication.
Finally, you could also try resetting your wifi router to make sure that all connections get refreshed. After you reset the wifi router you need to join the network again on your iPhone/Ipad and try the transfer process again.
I hope this helps. Please let us know if you continue having problems, if you do please send us the address that you are getting to check if it looks ok. We will be very happy to help.
Questions
I'm really sorry the app has not been useful to you and sorry to hear your feel that way. If you provide us with some details of the address that the app is giving you and the model/brand of the wifi router that you are using we will be very happy to continue helping you as fast as possible.
Some wifi routers have a special configuration that prevents devices to talk to each other for security reasons preventing our app to communicate with your computer. In this case a small change on the configuration of the router may allow the app to communicate and transfer photos.
Again, I'm sorry about the bad experience you had with our app, we will be glad to assist you further.
Best regards,
Enrique
Photo Transfer App
Thanks for contacting us. I'm sorry you are having problems with the app.
I would recommend you to double check that your iPhone/iPad and computer are connected to the same wifi network as sometimes the iPhone/iPad may join automatically another nearby network. Also, are you using a home wifi network or a public wifi network? Please note that some public wifi networks are configured to block communication between devices.
Also, please make sure that you keep the app running on your device and that you type the address exactly as it appears on the app including the 'http://' and the ':8080' parts. Please note that sometimes it takes couple of attempts to establish communication.
Finally, you could also try resetting your wifi router to make sure that all connections get refreshed. After you reset the wifi router you need to join the network again on your iPhone/Ipad and try the transfer process again.
I hope this helps. Please let us know if you continue having problems, if you do please send us the address that you are getting to check if it looks ok. We will be very happy to help.
Kind regards,
Enrique
Photo Transfer App