Steven,

What screen do you get when you try to download the .zip file(s)? Can you send a screenshot to our support email? info[at]phototransferapp.com

Kind Regards,

Amber

Sharon,

I am sorry you are having additional issues. Please note that Apple does not allow you to transfer an entire album. You can only transfer the content within it. So you have to tap on the album and then select the photos you wish to transfer.

Are your photos in a JPG, GIF or PNG format? Where they edited or modified?

I would recommend closing out our app then launch your photos app first then launch our app. This will refresh your photo(s) library.

Please let me know if this helps or alleviates the situation.

Kind Regards,

Amber
photo transfer app

Hello Jennifer,

Thank you for posting your question here, I will be happy to help you.

Make sure that you have only photos selected when you attempt to transfer. Also make sure you keep the app running while you attempt to transfer.

When you select the photos to download from device, you should get a button that says "Download photos in a .zip file in full resolution". Do you see that button? If not make sure you are running flash or have the updated version of flash. You can find it here:

http://get.adobe.com/flashplayer/

Please let me know if this helps!

Kind Regards,

Amber
photo transfer app

Janita,

Thanks for contacting us, I will be happy to help you.

The location services has moved sense a few updates. It should be under -> settings -> location services -> scroll down to Transfer and make sure that it is selected to "on".

I hope this helps!

Warm Regards,

Amber
Photo Transfer App

Dear bstutelberg,

Thanks for posting your question here, I will be happy to help you.

Unfortunately Apple does not allow the feature to transfer whole albums but you can select multiple photos to transfer from computer to iDevice and iDevice to computer.

So you will have to select up to 200 photos to transfer by tapping on "last 100 photos" and select all. If you want to transfer more then that you can adjust the photo limit by going to settings -> Transfer -> adjust the photo limit from 200 to the desired amount.

Just keep in mind that the transfer can take a little while if you transfer huge batches. It also depends on your internet speed.

I hope this has helped, let me know if you have any more questions!

Kind Regards,

Amber
photo transfer app

Dear Plazmic,

Thanks for posting your question here. I will be happy to help you.

You should be able to select multiple videos to transfer at a single time. It can, however, depend on the size and length of the videos to determine how many to select. For example if you have a large video, you might want to transfer it separate from others.

Can you tell me what direction you are transferring? iDevice to computer? computer to iDevice?

Kind Regards,

Amber
photo transfer app

Dear Marcy,

Thanks for posting your question here. I will be happy to help you.

You can either create the album on your iDevice directly by going to your photos app -> edit -> add albums or you can create the album directly from our website. Once you launch our website, at the bottom there is an option to select an album to transfer to or create a new album. Simply create the album you want.

To find out what version of the app you are running, simply tap on the "About" under the "help" section of our app.

I hope this helps! Please note we have some great tutorials and information on our website as well: www.PhotoTransferApp.com

Warm Regards,

Amber
Photo Transfer App

Hello Connie,

Thank you for posting your question here, I will be happy to help you.

What program are you using to view your photos? (If you are viewing your photos on the web browser some pictures will not be rotated on the proper way.)

This is because the browser can't detect the proper rotation. To solve this please use the 'Download all photos as zip file' and then open your photos with a image viewing software on your computer.

I hope this helps. Please let me know if you have any more questions, I will be happy to help!

Kind regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com

Dear Patty,

Thanks for posting here, I will be happy to help you!

Did you download the .zip file to your computer and then extract the zip file? Are you looking at your albums via iTunes? Did you unsync the photos from your albums through iTunes? Or are they visiable on your iDevice?

Please let me know the above :)

Kind Regards,

Amber
photo transfer app

Dear Abimontani,

Thanks for posting your question here, I will be happy to help you.

Can you post to me the full IP address you are inserting into the address bar of your web browser? Also are you on a home wifi network or a public wifi network? If you are on a public wifi network you might want to try and refresh your routers connection by turning it off for 10seconds and then turning it back on. Also make sure that you keep the app running while you attempt to transfer.

Can you also try in a different web browser like FireFox or Google Chrome?

As far as the photos not recognizing. Where they taken with your iDevice? Or modified in any software? Note that our app only accepts JPG, PNG and GIF formats for photos.

Please let me know the above :) I'll be more then happy to help.

Kind regards,

Amber
Photo Transfer App
http://www.phototransferapp.com