After transfer, cannot open .MOV files

Dear Carlos,

Thanks for posting your question here. Please update the app on your device. The new update should fix the problem that you are experimenting on iOS5.

Let us know if you need more help after you update the app to the latest version and try the transfer process again. We will be happy to help.

Best regards,

Enrique
Photo Transfer App

Enrique,

Thanks for the update. Unfortunately, the files on my IPod were removed, with the recent update for iOS5, would transferring them back to the IPod help in thier recovery?

Hi Carlos,

I'm sorry you are still having issues. So, you have the videos on your computer but you can't play them correct? When did you transfer them? Before updating to iOS5 or after? You can try starting the 'Photos' app before you transfer the files to your device to make sure that the Photo Library is up to date but I'm afraid that if you can't played them on your computer they wont be accepted by the device either. Did you transfer those videos with our app originally?

Saludos,

Enrique

I updated my ipod to iOS5 and transferred the files originally with the app (before the iOS5 update) to my win 7 pc. One file out of 20 was somewhat successful. I can see video but no sound. The remaining files are in .mov format but quicktime cannot read them neither VLC player. I am not sure if these files are recoverable.

Hi Carlos,

That does not sound good. It is possible that the videos did not complete the download with the previous version and iOS5 and are truncated which is most likely the issue. If you could send us a sample of the video I could take a look and see if there is a way to fix them although I'm afraid it wont be possible. You can send the sample to info [at] phototransferapp [dot] com.

Regards,

Enrique
Photo Transfer App

I had just downloaded app today for the 1st time so it should be up to date. So why can't I still open video?

Are you trying to open the video using QuickTime or another software? If you don't have quicktime then you can install it from here:

http://www.apple.com/quicktime/download/

I hope this helps!

Regards,

Enrique
Photo Transfer App

Yes I was. Only I don't have a current version. I tried to download the up dated version from the link u sent me but I couldn't open QuickTime after downloading. The message said, not a valid Windows 32 application. Doesn't have a valid digital signature. I don't know what this means, can u help me?

Hi Laura,
Try installing VLC, it's another free video player that supports multiple video formats and is compatible with Windows and Mac: http://www.videolan.org/vlc/

I hope that player will help you view your videos. Regards,

Enrique
Photo Transfer App