Hello,

Sorry you are having problems with the app. Can you check if the photos appear on the 'Camera Roll' album instead of the 'All photos' album? If you don't have a 'Camera Roll' album then that means that you enabled 'iCloud Photo Library' and Apple already uploaded some of those photos to the iCloud Photo Library which makes them unavailable to our app.

To know if you have iCloud Photo Library enabled go to the Settings app on your device, then to 'iCloud' then to 'Photos' and check if you have 'iCloud Photo Library' enabled.

Let us know this info and we will be happy to help.

Best,

Enrique

Hello,

Thanks for contacting us. That is odd, if the app is installed on your mac then it should be listed inside of the applications folder as "Photo Transfer App.app". Open a Finder window, go to the Applications folder and then list items by name, the app should be there.

Kind regards,

Enrique
Photo Transfer App

Hi Patrick,

I'm really not sure what's going on with your setup. From the screenshot it seems that the connection is actually established as the app shows you the albums. One other thing you can check is if you iPad has enough storage space as our app needs a bit of room to create temporary files.

If the problem persists please email us at: support@phototransferapp.com making reference to this thread and we'll give you options to refund the app.

Best,

Enrique
Photo Transfer App

Hi Patrick,

Does the app on the iPad stays open when you try to access the photos in one of the albums on the desktop app?

One other thing to try is to use the web interface to transfer photos instead of the desktop client, this just to see if the issue is more on the desktop client than the app on the iPad. 

Let us know when you have a chance to try using the web interface.

Regards,

Enrique

Hi Tony. I'm sorry you are having problems. Can you tell me the name of your iPad? Does it have some special characters on the name like '&' or '*' or ':'? We are looking at the situation and maybe an special character on the name is causing the problem. Also, how about album names with special characters?

Sorry again. Best regards,

Enrique
Photo Transfer App

This issue should have been resolved on the latest update of our app (5.0). Please go ahead and install the new update and let us know if you have other questions or comments. Sorry about the delay.

Best,

Enrique
Photo Transfer App

Hi Anne,

With the new version of the app you CAN delete photos after you transfer them. You do need to have iOS8 installed on your device as deleting it is not supported on earlier versions of iOS. Also, make sure you have the latest update of our desktop app.

Let us know if you have other questions or comments.

Best,

Enrique
Photo Transfer App

Hi Patrick,

This is Enrique. I'm puzzled with this because the app should be able to read the photos from your iPad first gen. If the same problem happens with the web browser and the desktop app and it happens on ALL albums on the iPad then there is something more intricate happening. Does your iPad name has any special characters on it? How is it displayed when you connect via the desktop app? If you can send us an screenshot of the state of the desktop app that would be useful to know what else we can try.

Sorry again for the issues you had with the app.

Best,

Enrique
Photo Transfer App

Hi Dan,

Thanks for contacting us and sorry for the issue you are having. We are actually very close to finish the next update of the app which should fix the problem you described with shared folders. We would love your feedback of the new update to make sure this issue is closed on this update.

If you can help us testing the app then I would just need to know the email you use for your iTunes account and then I will send you an invite to the beta program so you can download the update to your device. Please send us an email to support [at] phototransferapp [dot] com and I can respond with the instructions.

Sorry for the issue and thanks in advance for helping us making the app better!

Kind regards,

Enrique
Photo Transfer App

Dear Leonard,

I'm sorry for not responding earlier. We are actually on the last steps to finish our latest update of the app and I thought it would be awesome if you can test the pre-release version of the updated app to know if this problem is fixed. We would be very thankful if you can help us testing the app. We would only need to know the email associated to your iTunes account so we can send you an invite to the pre-release program. You can send it to us to our support email: support [at] phototransferapp.com

My apologies again and thanks in advance!

Kind regards,

Enrique
Photo Transfer App