App crashes

Hello Tony

Thank you for posting your question here with us, I will be more then happy to assist you with our app. I'm sorry about the app crashing on you!

What version of OS are you running on your Mac and is it only occurring whenever you discover the device? Have you been able to get past that point? Sometimes it takes a few attempts but the app shouldn't be crashing. We are however aware of some issues with our desktop app and the latest OSX update with Mac which we're currently working on an update for.

Something you can try is to uninstall our desktop app and then please reinstall it. Once you reinstall it, please make sure both devices are on the same network and then try to discover your devices.

In the meantime you can use the web browser to transfer your photos and videos with our app.

Please let me know if you have any other questions or if this was helpful in solving the problem you're having with the desktop app crashing!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

It's the latest os. And have uninstalled and reinstalled. I have never got past the discovery point. Tried 15-20 times.

Hello Tony,

I'm sorry you are still experiencing problems with the transfer and discovering devices.

Are you on a home wifi network? If so can you tell me the make and model of your wifi router? Perhaps there is an issue with the configuration. Something else that you can try is to try and connect on another wifi network and see if you still experience the same problems.

Best,

Amber
Photo Transfer App

Yes it's on a home wifi. And have tried two different ones. Have no issues with phone to iPad or to a pc. Only the Mac crashes. Routier is a dir632 and dir610. Dlink routiers

Hi Tony. I'm sorry you are having problems. Can you tell me the name of your iPad? Does it have some special characters on the name like '&' or '*' or ':'? We are looking at the situation and maybe an special character on the name is causing the problem. Also, how about album names with special characters?

Sorry again. Best regards,

Enrique
Photo Transfer App