Hi James,

I just answered to your other question. Are the devices finding each other when you use Wifi? 

Also, are you using the same wifi network as before? If you were able to connect before using the same wifi network as before then one quick thing you can try doing is to simply restart your wifi router to make sure all connections are refreshed, then join the network from your devices and attempt the transfer again. Sometimes wifi routers need a quick restart to get things back to normal.

Regarding Bluetooth it should work. We will review this and see if something changed with the latest release of iOS.

Kind regards

Hi James, 

So sorry for the delay getting back to you!! My apologies. Yes, the windows app is supported and can be downloaded from our website. Here is the direct link to it:

http://phototransferapp.com/win/update/PhotoTransferApp283.zip

 Please let me know if you have other questions or comments and sorry again for the delay.

Kind regards,

Enrique

Hello Edward,

Thanks for contacting us and sorry you are having issues with the app. Here are some instructions on how to use our app for Android:

http://phototransferapp.com/help/android/

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Hello,

Thanks for contacting us and sorry you are having issues with the app! Are you getting an specific error message when you try to upgrade? Also,  are you on an iPhone or Android device? Please give us some details and we will be happy to help!

Kind regards,

Photo Transfer App

Hello Beverly,

Thanks for contacting us and sorry you are having issues with the app!

Transferring over USB between iPhone and Windows over USB should work with our app. The only requirement is to have iTunes installed on the WIndows machine as it needs some libraries that are only provided by iTunes (iTunes does not need to be open when trying to transfer via our app). If the connection is not detected via USB please open the Settings screen on our Windows app and tell me what it says under "USB Tunnel".

I hope this helps! Please let me know if you have other questions or comments.

Kind regards

Hello,

Thanks for contacting us and sorry you are having issues with the app. Are you using Android or iPhone? If both devices are iPhone/iPad or both devices are Android then please try this:

Open the app on your device, touch the Settings button (the little gear icon on the top left corner of the screen) and then tap on "Restore purchases", that will give you access to the full functionality of the app on that device.

If your are using both Android and iOS please send us an email to: support@phototransferapp.com and we will help you synching the purchases.

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Enrique

Hi Lucia,

So sorry about this. We submitted an update (7.4) of our app that should fix this. Please update and let me know if you continue having problems.

Best

In the Settings view of our desktop app you can change it to 400 if you need. Also, please make sure you update to the latest version of our iOS app (v7.3.3) which includes a few bug fixes.

Hi everyone. This issue has been finally fixed now in our latest update 7.3.3. Please update the app in your device and let us know if you run into any other issue. Sorry for this problem and thanks for your patience!

Hi Andrew. This issue has been finally fixed now in our latest update 7.3.3. Please update the app in your device and let us know if you run into any other issue. Sorry for this problem and thanks for your patience!