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All steps work until I get to the IP, but I can never find the IP address.

Samuel Settle 10 years ago updated 8 years ago 45
New user question. I am able to select the pictures, copy, go to the program, and it shows 50 pictures (or amount X) and then it says to go to IP X. However, the browser can never find the IP address it is asking for, specifically the :8080 part of it. Any ideas?
ip not working browser

Can't connect to the address provided

Enrique Rodriguez 10 years ago updated 8 years ago 103
Here are some tips to help you troubleshoot a connection problem

* Make sure that your iPhone/iPad and your computer are connected to the same wifi network

* Make sure that Photo Transfer App is running and the screen is active when you try to access the address provided on your iPhone/iPad

* Type the address on your computer's web browser exactly as it appears in the application including the 'http://' part. Note that the address may change every time you open the app (do not bookmark the address).

* Make sure your iPhone/iPad and your computer have good wifi signal

* Some streaming services like an ongoing Skype call or an Internet Radio Stream may affect the connection. Please try to turn them off and try to access the website again.

You can also see some videos on how the app works on our website:

connection problem error connecting no connection

How to name my albums?

Fernando sosa 10 years ago updated 8 years ago 15
How can i rename my albums after tranasfering them to my Ipad from my PC?
albums rename

Transfer from iPhone 4

Elisar Cabrera 11 years ago updated 8 years ago 14
Hi, am using the App on iPhone 4 and iPad. It works transferring photos from my iPad to iPhone 4 but not the other way round from iPhone 4 to iPad - which is obviously the more important one for me.

Does PT transfer RAW files?

olafwilloughby 10 years ago updated 7 years ago 28
Hi. Great app! One question. I shoot RAW + jpeg and transfer to my iPad via the camera connector. When I use Photo Transfer to upload from iPad to my Mac desktop it seems to transfer only the jpegs, not the RAWs. Am I doing something wrong? Or is there a workaround? Thx.
jpegs raw files

Transfer video

Paul Stolyarov 10 years ago updated 10 years ago 8
Are you planning to add transfer video as well? Looks like this app only for transferring photos.
transfer video

Transfer more than 400 photo form iPad to pc

Rifat 6 months ago updated by SamS 3 months ago 1


How can I transfer more than 400 photos in one go?


Connection problems at hotels and other public networks

Enrique Rodriguez 10 years ago 0
Some networks have a 'firewall' installed that blocks the communication layer that Photo Transfer App uses.

If you are staying at a Hotel or are using a public network and you can't connect to the address provided on the application please try creating an 'ad-hoc' (direct) network between your computer and your device. Here are the instructions on how to do it using different computers:

Windows Vista:


Windows XP:


Or, Mac:


Let us know if you have any question or problem when creating the 'ad-hoc' network.

Kind regards,
Photo Transfer App
ad-hoc network connection problem hotel network public network

Can't send photos from albums other than "Camera Roll".

anon 10 years ago updated 8 years ago 12
Can't send photos from albums other than "Camera Roll". The app seems to think it can... you can pick the photos and go to the send screen, you can see a list on your web browser (Mac ox x 10.6 in this case), but you can't actually get them. Try the ZIP file option, you get a zip file full of zero-byte jpg files.
albums not camera roll problem send

IOS 9.3 seems to not allow transfer of videos the sending device crashes and logs ot of transfer app

Michael Saija 5 years ago updated 5 years ago 2
Just updated my iPhone 5s and iPad air to ios 9.3 a couple of days ago and i now find that i can transfer photos ok but when i attempt videos the sending device crashes and i get an error pop up message from the app to eithe retry, ignore of try again but it still wont work hopefully it is just a bug due to the iOs update and will be fixed with an update of this app