tag:userecho.com,2024-03-28:/feeds/topics/en//Photo Transfer App2022-12-16T17:15:08+00:00tag:phototransferapp.userecho.com,2022-12-16:/communities/1/topics/1554-app-unable-to-get-ip-address-on-iphone/2022-12-16T17:15:08+00:002022-12-16T17:15:08+00:00App Unable to Get IP Address on iPhone [bugs] <p>Hello, Using IOS 16.2 on an iPhone 14. The App thinks it is not connected to WiFi even though the device is. Appears that the app can't get the IP address it needs. I recently installed this app because I was having the same problem on a different app that also is used to transfer photos from a device to a PC. Same exact problem. </p><p></p><p>Does this app use the IP address of the phone or does it request a new local IP address for transfers?</p><br/><br/>suggested by: MrFolgers314MrFolgers314https://phototransferapp.userecho.com/users/1929-mrfolgers314/topics/tag:phototransferapp.userecho.com,2022-12-16:/communities/1/topics/1553-app-cant-get-device-ip-address/2022-12-16T17:12:29+00:002022-12-16T17:12:29+00:00App Cant Get Device IP Address [ideas] <p>Hello, Using IOS 16.2 on an iPhone 14. The App thinks it is not connected to WiFi even though the device is. Appears that the app can't get the IP address of the IP address it needs. I recently installed this app because I was having the same problem on a different app that also is used to transfer photos from a device to a PC. Same exact problem. </p><p></p><p>Does this app use the IP address of the phone or does it request a new local IP address for transfers?</p><br/><br/>suggested by: MrFolgers314MrFolgers314https://phototransferapp.userecho.com/users/1929-mrfolgers314/topics/tag:phototransferapp.userecho.com,2022-03-14:/communities/1/topics/126-photos-do-not-transfer-in-full-resolution/2022-03-14T03:41:58+00:002022-03-14T03:41:58+00:00Photos do not transfer in full resolution [bugs] I selected full resolution for transferring photos from my iPhone 4S to my Windows 7 PC, but the size of the image files was reduced. For example, one photo on my iPhone has a file size of 1.81mb, but the copy transferred to my computer is only 427kb. Why is the file size being reduced?<br/><br/> Jaime Rittenhouse replied:<br/><p>I forgot to add the pictures... here they are. :)</p><p></p><p>On iPhone:</p><p><img src="/s/attachments/22887/1/1924/1adf24b9258d37c5f44e6f5e32939a3d.png"></p><p></p><p></p><p>After Photo Transfer App downloaded (on PC):</p><p><img src="/s/attachments/22887/1/1924/ab983a7a231adbe88a2bd4dacab74602.png"></p><p></p><p></p><p>If I copy them from the iPhone to PC via USB-C/Lightning cable, they copy over as the full file size. The issue is copying videos/images from the phone has always been challenging because you often get errors while trying to copy.</p>Paul McKeanhttps://phototransferapp.userecho.com/users/1133-paul-mckean/topics/tag:phototransferapp.userecho.com,2021-12-12:/communities/1/topics/1552-usb-feature-does-not-exist-in-new-version/2021-12-12T18:15:50+00:002021-12-12T18:15:50+00:00USB feature does not exist in new version [bugs] <p>Hello,</p><p>I want old windows version with USB feature.</p><p>New windows version does not contain USB feature.</p><p>Please send me old version or add this feature in new version</p><br/><br/>suggested by: Sinoheh EnayatiSinoheh Enayatihttps://phototransferapp.userecho.com/users/1919-sinoheh-enayati/topics/tag:phototransferapp.userecho.com,2021-12-02:/communities/1/topics/5-upgrade-now-in-yellow-box-how-do-i-upgrade-on-the-ipad/2021-12-02T16:50:10+00:002021-12-02T16:50:10+00:00UPGRADE NOW in Yellow Box. " How do I upgrade on the IPad?" [bugs] I am using the Photo transfer app on my IPad and transferring photos to my PC Windows 10. I wish to use the UPGRADE NOW section; however it will not upgrade. I have transferred to maximum number of photos allowed , but wish to transfer more. "How do I upgrade?" <br/><br/> L Evans replied:<br/><p>I have paid for the PRO upgrade and I have a receipt from Apple, however, the app is not recognizing the fact that the upgrade has already been processed and keeps asking me to upgrade and pay more money than Apple has already taken from me.</p><p></p><p>How do I get the app to recognize that I already have paid to upgrade to PRO?</p>Ralph Maslenhttps://phototransferapp.userecho.com/users/14-ralph-maslen/topics/tag:phototransferapp.userecho.com,2021-06-28:/communities/1/topics/1551-moving-pictures-from-gallery-to-camera/2021-06-28T07:29:09+00:002021-06-28T07:29:09+00:00Moving pictures from gallery to camera š [questions] [answered]<p>Trying to move pictures from gallery to camera folder? How to do ? Have the gallery app ,and transfer app now.</p><br/><br/> Juan Luis changed status to Answered Scott Shawhttps://phototransferapp.userecho.com/users/1907-scott-shaw/topics/tag:phototransferapp.userecho.com,2021-06-16:/communities/1/topics/1549-galaxy-a11-to-my-mackbookpro/2021-06-16T13:09:03+00:002021-06-16T13:09:03+00:00Galaxy A11 to my MackBookPro [ideas] [under review]<p>how to transfer my photos from my Galaxy A11 to my MackBookPro</p><br/><br/> Juan Luis replied:<br/><p>Hi,</p><p></p><p>Thank you for your message, and sorry for the late reply.</p><p><br></p><p>You can find instructions to transfer from Android to Mac on this link: <a href="https://phototransferapp.com/help/mac/idevice-to-mac/">https://phototransferapp.com/help/mac/idevice-to-mac/</a>. Screenshots are not up-to-date but the instructions themselves are still valid.</p><p><br></p><p>Hope it helps!</p><p><br></p><p>Kind regards,</p><p>Juan</p><p></p>CCMTVhttps://phototransferapp.userecho.com/users/1905-ccmtv/topics/tag:phototransferapp.userecho.com,2021-05-17:/communities/1/topics/1548-how-do-i-get-my-lost-password/2021-05-17T15:21:03+00:002021-05-17T15:21:03+00:00how do i get my lost password [ideas] <br/><br/>suggested by: Barry J WachmanBarry J Wachmanhttps://phototransferapp.userecho.com/users/1899-barry-j-wachman/topics/tag:phototransferapp.userecho.com,2021-05-11:/communities/1/topics/1547-black-screen-on-windows-computer/2021-05-11T09:34:33+00:002021-05-11T09:34:33+00:00Black screen on Windows computer [questions] [under review]<p>Hello</p><p>My computer updated to latest Windows, unfortunately SSD drive was corrupted and I had to replace it. Many programmes were lost, including Photos Transfer App. I downloaded Photo Transfer App again, opened the zip files of the installer and transfer app, opened the app on the desktop. but I get a black screen. I've uninstalled all programmes and files, re-installed, but still get black screen. Can you help please? </p><br/><br/> Juan Luis replied:<br/><p>Hi Chris,</p><p></p><p>Using our new Windows app you can download pics from your iPad to your PC. You just need to select a folder or the pics you would like to download and click on the Download button at the bottom of the screen.</p><p></p><p>About the 'access new features' button, you can ignore it, it should not appear, it's a bug on our iPad app. Thank you for reporting it.</p><p></p><p>Have a good day!</p><p></p><p>Kind regards,</p><p>Juan</p>Chris Dinsdalehttps://phototransferapp.userecho.com/users/1895-chris-dinsdale/topics/tag:phototransferapp.userecho.com,2021-05-08:/communities/1/topics/1545-adobe-air-issue-with-computer-app/2021-05-08T19:22:26+00:002021-05-08T19:22:26+00:00Adobe air issue with computer app [questions] [under review]<p>Iāve been trying to download the windows app onto my computer (so I can transfer and delete) but it keeps saying need Adobe air and my settings need to change. When I hit link it takes me to Adobe website. <br>how to I fix this so I can use the windows app? If I use the website it doesnāt have the a</p><p>Same ability to do backup and the delete that the app appears to </p><br/><br/> Juan Luis replied:<br/><p>Hi,</p><p></p><p>We have great news! The new Windows app is already available. It is a beta version, so your feedback is more than welcome! <br>You can download it here: <a data-saferedirecturl="https://www.google.com/url?q=https://www.microsoft.com/en-us/p/photo-transfer-app-photos-videos/9nv9h1b7xkjm?activetab%3Dpivot:overviewtab&source=gmail&ust=1620586915991000&usg=AFQjCNEp-VnpfEiXxF_RpKnQSG8BN0IYYg" href="https://www.microsoft.com/en-us/p/photo-transfer-app-photos-videos/9nv9h1b7xkjm?activetab=pivot:overviewtab">https://www.microsoft.com/en-us/p/photo-transfer-app-photos-videos/9nv9h1b7xkjm?activetab=pivot:overviewtab</a><br><br>Thank you very much in advance!</p><p></p><p>Kind regards,</p><p>Juan</p>Sjshttps://phototransferapp.userecho.com/users/1892-sjs/topics/tag:phototransferapp.userecho.com,2021-04-22:/communities/1/topics/1546-photo-transfer-app-windows-wont-install-without-adobe-air-which-is-no-longer-available/2021-04-22T16:46:21+00:002021-04-22T16:46:21+00:00Photo Transfer App WINDOWS wont install without Adobe Air which is no longer available [questions] [under review]<p>App on windows used to work. </p><p><br></p><p>But got Windows 10 reinstalled on computer and the app is gone. Tried to install the Photo transfer app and it wont because its asks for Adobe Air and Adobe Air is no longer available. The Photo Transfer App website doesnt have solution to this problem. I have the paid version of the same app on my iPhone but I need the Windows app installed to use it.</p><p><br></p><p> What else can I do?</p><br/><br/> Juan Luis replied:<br/><p>Hello,</p><p><br></p><p>Thank you very much for contacting us and my apologies for the late reply. </p><p><br></p><p>As we have discovered recently, Adobe Air now is managed by other company and you can download it via this link: <a data-saferedirecturl="https://www.google.com/url?q=https://airsdk.harman.com/assets/downloads/AdobeAIR.exe&source=gmail&ust=1619196276721000&usg=AFQjCNHEvKT4np0eNGBKHAY-hJpg5bzlNw" href="https://airsdk.harman.com/assets/downloads/AdobeAIR.exe">https://airsdk.harman.com/assets/downloads/AdobeAIR.exe</a></p><p><br></p><p>In case you don't want to install this third-party software, we have good news! We are planning to release soon (before May) a new Windows app that will not require any more installation of Adobe Air and will make the use of the app easier. <br>In the meantime, you can use our web interface that will help. Here you can see a step by step guide on how to use it: <a data-saferedirecturl="https://www.google.com/url?q=https://phototransferapp.com/help/iphone/transfer_photos_from_your_iphone_or_itouch_to_your_pc/&source=gmail&ust=1619196276721000&usg=AFQjCNHHP3KJmRqSH-SHBdaEHE0PD21DLw" href="https://phototransferapp.com/help/iphone/transfer_photos_from_your_iphone_or_itouch_to_your_pc/">https://phototransferapp.com/help/iphone/transfer_photos_from_your_iphone_or_itouch_to_your_pc/</a></p><p><br></p><p>Please let me know if it works for you. Waiting for your reply.</p><p><br></p><p>Kind regards,</p><p>Juan</p>M. Noonhttps://phototransferapp.userecho.com/users/1893-m-noon/topics/tag:phototransferapp.userecho.com,2021-04-01:/communities/1/topics/1544-drag-drop/2021-04-01T21:08:05+00:002021-04-01T21:08:05+00:00Drag & Drop [questions] [under review]<p>Would like to <u>drag & drop</u> selected photos showing on the Transfer App directly into <u>various</u></p><p>Picture folders, <u>all on the same screen</u>. Currently downloading, then to Pic folder, takes too much time.</p><p>Appreciated, Pierre. </p><br/><br/> Juan Luis replied:<br/><p>Hi Pierre,</p><p></p><p>Thank you for your message. Are you using our Windows or our Mac app? Actually, we have support for drag & drop on both desktop apps, which allows you to download and upload pictures and videos directly to/from your computer folders. Could you give us more details about what you are trying to accomplish?</p><p><br></p><p>Waiting for your reply.</p><p></p><p>Kind regards,</p><p>Juan</p>Pierrehttps://phototransferapp.userecho.com/users/1888-pierre/topics/tag:phototransferapp.userecho.com,2021-03-26:/communities/1/topics/1543-fullscreen/2021-03-26T15:13:17+00:002021-03-26T15:13:17+00:00Fullscreen [questions] [under review]<p>When I start the program on my desktop box it is always 3/4 of the screen size and always opens one line lower and one column further to the right, never in the same place. So I have to recenter it, or click to go to fullscreen mode.</p><p></p><p>How can I make it open fullscreen? The properties of the desktop shortcut don't work when I set that.</p><br/><br/> Juan Luis replied:<br/><p>Hi,</p><p></p><p>Thank you for contacting us. Unfortunately, there is no way to do it at the moment. But we are happy to inform you we are working on a completely new Windows version which we plan to release during Q2 2021. We take note of this improvement for the new version.</p><p></p><p>Apologies for any inconvenience it is causing you.</p><p></p><p>Kind regards,</p><p>Juan</p>Oomingmaqhttps://phototransferapp.userecho.com/users/1886-oomingmaq/topics/tag:phototransferapp.userecho.com,2021-03-23:/communities/1/topics/1542-refresh-of-all-thumbnails-after-every-photo-delete/2021-03-23T08:24:58+00:002021-03-23T08:24:58+00:00Refresh of all thumbnails after every photo delete [questions] [under review]<p>I am using a windows 10 laptop and an iphone 7. I use the desktop app to delete photos from my iphone. However, after every delete, the desktop app has to download all the thumbnails of photos from the iphone again. This makes the process very long. Is there any way to save the thumbnails on the desktop app so it doesn't have to refresh them every time I delete a photo on my phone? thanks</p><br/><br/> Juan Luis replied:<br/><p>Hi,</p><p></p><p>Thank you for your message. We are happy to tell you we are working on a new Windows app version, which we plan to release during Q2 2021. We will review this and improve it :)</p><p></p><p>Stay safe!</p><p></p><p>Kind regards,</p><p>Juan</p>AlexNhttps://phototransferapp.userecho.com/users/1883-alexn/topics/tag:phototransferapp.userecho.com,2021-03-20:/communities/1/topics/1541-i-want-to-update-my-app-but-i-dont-use-google-pay-or-pay-pal/2021-03-20T09:29:55+00:002021-03-20T09:29:55+00:00I want to update my app, but I don't use google pay or pay pal. [ideas] [under review]<br/><br/> Juan Luis replied:<br/><p>Hi,</p><p></p><p>Thank you for contacting us!</p><p></p><p>Unfortunately, the only way to update the app is through Google Play or App Store. Due to Google and Apple policies, we can't offer any other way to pay for the update. You can add a credit/debit card to your Google Play account and then, you can remove it again if you don't want to use it anymore.</p><p></p><p>Kind regards,</p><p>Juan</p>lee-68https://phototransferapp.userecho.com/users/1881-lee-68/topics/tag:phototransferapp.userecho.com,2021-02-25:/communities/1/topics/1539-reduced-resolution-transfer-after-update/2021-02-25T13:36:09+00:002021-02-25T13:36:09+00:00Reduced resolution transfer after update [ideas] <p>I have had this this app for some time, but today, after updating, I noticed the images I have just transferred are only a third of their full size. I donāt see any option in settings for resolution. </p><br/><br/>suggested by: MerrimateMerrimatehttps://phototransferapp.userecho.com/users/1878-merrimate/topics/tag:phototransferapp.userecho.com,2021-02-18:/communities/1/topics/1538-the-app-has-been-great-for-me-transferring-my-photos-on-android-to-my-apple-ipad-i-have-upgraded-to/2021-02-18T09:32:39+00:002021-02-18T09:32:39+00:00The app has been great for me transferring my photos on Android to my Apple IPad. I have upgraded to PRO as I want to transfer my photos from Dropbox on iPad to my Chromebook. Any clues [ideas] [under review]<br/><br/> Juan Luis replied:<br/><p>Hi,</p><p></p><p>Thank you for contacting us! </p><p></p><p>Unfortunately, we still didn't implement Dropbox on Android. But there is a workaround for your situation. You can transfer your photos from Dropbox on your iPad using Photo Transfer App, and once they are on your iPad, you can transfer them to your Chromebook. You need to download our Android app on your Chromebook and follow the same steps you were doing when transferring photos from your Android to your iPad.</p><p></p><p>I hope it helps! Please let me know if you have any further questions or comments.</p><p></p><p>Kind regards,</p><p>Juan</p>muriel478939https://phototransferapp.userecho.com/users/1877-muriel478939/topics/tag:phototransferapp.userecho.com,2021-01-22:/communities/1/topics/1532-same-photo-downloads-differently-from-iphone-x-and-iphone-7/2021-01-22T08:09:33+00:002021-01-22T08:09:33+00:00Same photo downloads differently from iPhone X and iPhone 7 [bugs] [fixed]<p>Our daughter sends my wife (iPhone X) and me (iPhone 7) both copies of photos and videos. Videos downloaded from both phones are identical so I can weed out duplicates with a program. But photos download differently from her and my phones. So I have to manually remove duplicates. I know the photos are identical because if I hardwired download them I get identical files. Also odd, neither my wife's or my downloaded photos are identical to the hardwired download file. But video files are identical regardless of which phone or download method I use.</p><p></p><p>I'd much rather use the app to download photos but manually removing duplicates is too much work.</p><br/><br/> Juan Luis replied:<br/><p>Hi Terry,</p><p></p><p>My pleasure! Do not hesitate to contact us again if you have any further questions or comments.</p><p></p><p>Thank you for using our app!</p><p></p><p>Kind regards,</p><p>Juan</p>Terry Thompsonhttps://phototransferapp.userecho.com/users/1863-terry-thompson/topics/tag:phototransferapp.userecho.com,2021-01-19:/communities/1/topics/1535-downloading-from-icloud-backup-got-hung-on-an-image-with-this-note/2021-01-19T08:19:39+00:002021-01-19T08:19:39+00:00"Downloading from iCloud" - backup got hung on an image with this note [questions] [under review]<p>I've tried 4-5 times now to get the (upgraded) app and windows desktop utility to back up photos off of my iphone (ios 14.2 iphone 8). I tried a few times via wifi then moved to USB which seemed to be going much better. However, it got hung up on an image and there was a note "Downloading from iCloud" there. I checked my firewall and didn't see any live transfer going on, just wondering what it might have been doing at that time. Is there a recommended way to avoid this?</p><br/><br/> Juan Luis replied:<br/><p>Hi,</p><p></p><p>Thank you for contacting us and sorry you are having issues with the app. It sounds like a bug, do you know the file size of that image?</p><p></p><p>We are conscious the Windows app is not working perfectly and I would like to tell you we are in the process of rewriting the app. We expect to release it during the second quarter of 2021. In the meantime, if you have your photos on iCloud, you can download them directly from <a href="https://www.icloud.com/">https://www.icloud.com/</a></p><p><br></p><p>I hope it helps.</p><p><br></p><p>Kind regards,</p><p>Photo Transfer App<br></p>Bob223https://phototransferapp.userecho.com/users/1867-bob223/topics/tag:phototransferapp.userecho.com,2021-01-19:/communities/1/topics/1534-move-photos-to-a-different-album/2021-01-19T08:09:07+00:002021-01-19T08:09:07+00:00Move photos to a different album [ideas] [under review]<p>Hi - didn't see this in previous posts...</p><p></p><p>1. I'm using the Windows app, very nice. Is there a way to move photos from one phone album to another, or at least add to another, preferably via drag and drop? It appears that I can do this only via the Photos app built into iOS.</p><p></p><p>2. I see options for Download and Download & Delete. Could there be an option in the app to Download and Move/Add (to a different phone album)?</p><p></p><p>Tom</p><br/><br/> Juan Luis replied:<br/><p>Hi,</p><p></p><p>Thank you for contacting us! I answer your questions:</p><p></p><p><em>1. I'm using the Windows app, very nice. Is there a way to move photos from one phone album to another, or at least add to another, preferably via drag and drop? It appears that I can do this only via the Photos app built into iOS.</em></p><p><em></em></p><p><em></em>Unfortunately, there is no way to move photos between albums at the moment.</p><p></p><p><em>2. I see options for Download and Download & Delete. Could there be an option in the app to Download and Move/Add (to a different phone album)?</em></p><p></p><p>Thank you for your suggestion, we can consider this for a future release. We add both suggestions to our development board.</p><p><br></p><p>Kind regards,</p><p>Photo Transfer App</p><p></p><p></p><p></p>TomLhttps://phototransferapp.userecho.com/users/1865-toml/topics/tag:phototransferapp.userecho.com,2021-01-19:/communities/1/topics/1530-if-i-delete-the-photos-off-my-phone-will-they-still-be-on-my-mac-book/2021-01-19T07:33:52+00:002021-01-19T07:33:52+00:00If I delete the photos off my phone will they still be on my Mac book? [ideas] <br/><br/> Juan Luis replied:<br/><p>Hi Sophia,</p><p></p><p>So sorry for the late reply. Yes, if you transfer your photos from your phone to your Mac, you can delete them off your phone.</p><p></p><p>I hope it helps!</p><p></p><p>Kind regards,</p><p>Photo Transfer App</p>Sophiahttps://phototransferapp.userecho.com/users/1861-sophia/topics/tag:phototransferapp.userecho.com,2021-01-19:/communities/1/topics/1529-need-a-previous-version-for-ios-511/2021-01-19T07:30:34+00:002021-01-19T07:30:34+00:00Need a previous version for iOS 5.1.1 [questions] <p>Hi,</p><p>I have some photos that were added to iPad 1 with a pc. I need to retrieve the photos but the iPad is only on iOS 5.1.1. Is it possible to get/buy a previous version of your app that runs on that iOS. Thanks in advance.</p><br/><br/> Juan Luis replied:<br/><p>Hi,</p><p></p><p>So sorry for the late reply. Unfortunately, no, it's not possible. Apple manages the app versions, so if it does not appear on your App Store, we can't send you an old version.</p><p></p><p>Apologies.</p><p></p><p>Kind regards,<br></p><p>Photo Transfer App</p>gjmhttps://phototransferapp.userecho.com/users/1858-gjm/topics/tag:phototransferapp.userecho.com,2021-01-19:/communities/1/topics/1537-problems-downloading-from-iphone-11-pro-max-to-windows-10/2021-01-19T04:27:39+00:002021-01-19T04:27:39+00:00Problems downloading from iPhone 11 Pro Max to Windows 10 [bugs] <p>While the downloads work, they leave out some photos on the iPhone (which makes me wonder which ones I'm missing that I didn't notice), and they don't download with the correct date which screws up any attempt at chronological order (for example, I wanted to download all January photos into a January folder, but since it missed my New Year's Eve photo that let me know what the cut-off point was, I wound up without that photo, but with a bunch of December photos, but then it tells me that photos from December were taken today (and I know this because the tree in the photo has leaves on it, and it does not have leaves today).<br>So, two problems - doesn't download all photos, and it downloads some with incorrect information.</p><br/><br/>suggested by: sunrunnermediasunrunnermediahttps://phototransferapp.userecho.com/users/1869-sunrunnermedia/topics/tag:phototransferapp.userecho.com,2021-01-06:/communities/1/topics/1533-how-do-i-download-selected-pictures-from-my-android-phone-to-a-new-folder/2021-01-06T05:33:50+00:002021-01-06T05:33:50+00:00How do I download selected pictures from my android phone to a new folder [ideas] <p></p><br/><br/>suggested by: ccarnegieccarnegiehttps://phototransferapp.userecho.com/users/1864-ccarnegie/topics/tag:phototransferapp.userecho.com,2020-12-29:/communities/1/topics/1531-new-pc/2020-12-29T17:42:27+00:002020-12-29T17:42:27+00:00New pc [questions] <p>How do I transfer the app to a new PC?</p><br/><br/>suggested by: GrantGranthttps://phototransferapp.userecho.com/users/1862-grant/topics/tag:phototransferapp.userecho.com,2020-12-10:/communities/1/topics/1526-issue-with-copying-all-photo-files/2020-12-10T09:49:56+00:002020-12-10T09:49:56+00:00Issue with Copying all photo files [questions] [under review]<p>I have the Windows Desktop and IOS app purchased from the App Store. </p><p>2 questions:</p><p></p><p>1)is there a way to copy all files vs on 400 at a time?</p><p></p><p>2)Does Photo app keep track of what previous files copied to PC in order to copy on the new files?</p><p></p><p>thanks Keith</p><br/><br/> Juan Luis replied:<br/><p>Hi Keith.</p><p></p><p>Sorry for the late reply. Here are some answers:</p><p></p><p><em>1)is there a way to copy all files vs on 400 at a time?</em></p><p>Yes, you can use the 'Backup' feature of our desktop app to transfer all items in one folder in one shot.</p><p><em><br></em></p><p><em>2)Does Photo app keep track of what previous files copied to PC in order to copy on the new files?</em></p><p>It does not directly track the files that have been copied but it will skip the ones that are already on the disk on the same location so the second time you run a backup it will be faster as it will skip all files that have been downloaded already.</p><p></p><p>I hope this helps! Please let me know if you have other questions or comments.<br><br>Kind regards,<br><br></p><p></p><p></p>Keithhttps://phototransferapp.userecho.com/users/1851-keith/topics/tag:phototransferapp.userecho.com,2020-12-08:/communities/1/topics/1527-how-to-transfer-live-photos-from-iphone-to-pc-computer/2020-12-08T20:55:44+00:002020-12-08T20:55:44+00:00How to transfer āLiveā photos from iPhone to PC computer? [ideas] <br/><br/>suggested by: wgswgshttps://phototransferapp.userecho.com/users/1852-wgs/topics/tag:phototransferapp.userecho.com,2020-12-07:/communities/1/topics/1522-backup-device-crash-when-trying-to-change-path-directly-after-pressing-the-button-is-there/2020-12-07T11:23:23+00:002020-12-07T11:23:23+00:00Backup device - Crash when trying to change path (directly after pressing the button), is there something to do? [bugs] <p>Dear</p><p></p><p>I've been experiencing this issue since a long time, but it doesn't seem to be solved from version to version.</p><p></p><p>I would like to make a backup from my iphone to my NAS (and not locally on my computer), when I go via the backup button it doesn't work, it crashes the macos app immediately.</p><p></p><p>If I make a simple transfer without the backup feature, it doesn't give any problem or chosing to change the path and browse on my nas. So I believe there is a real issue behind the "change path" in the "backup device"</p><p></p><p>Can you let me know if there is a workaround?</p><p></p><p>Thanks</p><p>C.</p><br/><br/> cvitt replied:<br/><p>Is there any feedback on this one?</p>cvitthttps://phototransferapp.userecho.com/users/1848-cvitt/topics/tag:phototransferapp.userecho.com,2020-12-04:/communities/1/topics/1525-photo-transfer-app-dead/2020-12-04T14:31:03+00:002020-12-04T14:31:03+00:00Photo Transfer App Dead [ideas] [under review]<p>Hi. Sorry to say Photo Transfer App is still not working for me after many years of being the best transfer app. Iāve reinstalled on my two iPads, one IPhone, and my PC laptop. I make sure my versions are updated all the same 7.4 and they just canāt find each other. Bluetooth hasnāt worked for years. The only error code I get is with a Bluetooth attempt. (NSNetServicesErrorDo-main error -72008)I paid for this app and it doesnāt work anymore.Sad to see it go.š<br><br>Sent from my iPad</p><br/><br/> Juan Luis replied:<br/><p>Hi James,</p><p></p><p>I just answered to your other question. Are the devices finding each other when you use Wifi? </p><p><br></p><p>Also, are you using the same wifi network as before? If you were able to connect before using the same wifi network as before then one quick thing you can try doing is to simply restart your wifi router to make sure all connections are refreshed, then join the network from your devices and attempt the transfer again. Sometimes wifi routers need a quick restart to get things back to normal.</p><p><br></p><p>Regarding Bluetooth it should work. We will review this and see if something changed with the latest release of iOS.<br><br>Kind regards<br></p>Jamesdfserhttps://phototransferapp.userecho.com/users/1850-jamesdfser/topics/tag:phototransferapp.userecho.com,2020-12-04:/communities/1/topics/1524-is-windows-not-supported-anymore-i-cant-find-a-new-version/2020-12-04T14:28:41+00:002020-12-04T14:28:41+00:00Is Windows not supported anymore? I canāt find a new version. [ideas] [under review]<br/><br/> Juan Luis replied:<br/><p>Hi James, </p><p></p><p>So sorry for the delay getting back to you!! My apologies. Yes, the windows app is supported and can be downloaded from our website. Here is the direct link to it:</p><p></p><p><a href="http://phototransferapp.com/win/update/PhotoTransferApp282.zip">http://phototransferapp.com/win/update/PhotoTransferApp283.zip</a></p><p></p><p> Please let me know if you have other questions or comments and sorry again for the delay.<br><br>Kind regards,<br><br>Enrique</p><p></p>Jamesdfserhttps://phototransferapp.userecho.com/users/1850-jamesdfser/topics/tag:phototransferapp.userecho.com,2020-12-03:/communities/1/topics/1523-how-do-you-get-picture-transfers-from-my-android-mobile-phone-to-my-commuter-have-downloaded-the/2020-12-03T12:22:39+00:002020-12-03T12:22:39+00:00how do you get picture transfers from my android mobile phone to my commuter have downloaded the tranfer app? [ideas] [under review]<br/><br/> Juan Luis replied:<br/><p>Hello Edward,</p><p>Thanks for contacting us and sorry you are having issues with the app. Here are some instructions on how to use our app for Android:</p><p></p><p><a href="http://phototransferapp.com/help/android/">http://phototransferapp.com/help/android/</a></p><p></p><p>I hope this helps! Please let me know if you have other questions or comments.</p><p>Kind regards,</p><p></p>Edward Mullinhttps://phototransferapp.userecho.com/users/1849-edward-mullin/topics/tag:phototransferapp.userecho.com,2020-11-30:/communities/1/topics/1521-upgrade-doesnt-work/2020-11-30T10:21:42+00:002020-11-30T10:21:42+00:00Upgrade doesnāt work [ideas] [under review]<br/><br/> Juan Luis replied:<br/><p>Hello,</p><p>Thanks for contacting us and sorry you are having issues with the app! Are you getting an specific error message when you try to upgrade? Also, are you on an iPhone or Android device? Please give us some details and we will be happy to help!</p><p><br></p><p>Kind regards,</p><p>Photo Transfer App</p>rarenehttps://phototransferapp.userecho.com/users/1847-rarene/topics/tag:phototransferapp.userecho.com,2020-11-25:/communities/1/topics/1512-how-to-transfer-using-usb/2020-11-25T11:52:51+00:002020-11-25T11:52:51+00:00How to transfer using usb [questions] [under review]<br/><br/> Juan Luis replied:<br/><p>Hello Beverly,</p><p>Thanks for contacting us and sorry you are having issues with the app! </p><p><br></p><p>Transferring over USB between iPhone and Windows over USB should work with our app. The only requirement is to have iTunes installed on the WIndows machine as it needs some libraries that are only provided by iTunes (iTunes does not need to be open when trying to transfer via our app). If the connection is not detected via USB please open the Settings screen on our Windows app and tell me what it says under "USB Tunnel".</p><p></p><p>I hope this helps! Please let me know if you have other questions or comments.</p><p></p><p>Kind regards<br></p>Donald McCaffreyhttps://phototransferapp.userecho.com/users/1827-donald-mccaffrey/topics/tag:phototransferapp.userecho.com,2020-11-16:/communities/1/topics/1520-i-have-upgraded-on-one-device-but-its-now-asking-to-upgrade-on-the-other-device-too-so-wont-expect/2020-11-16T10:38:49+00:002020-11-16T10:38:49+00:00I have upgraded on one device but itās now asking to upgrade on the other device too so wonāt expect photos Iāve selected [ideas] [under review]<br/><br/> Juan Luis replied:<br/><p>Hello,</p><p><br></p><p>Thanks for contacting us and sorry you are having issues with the app. Are you using Android or iPhone? If both devices are iPhone/iPad or both devices are Android then please try this:</p><p></p><p>Open the app on your device, touch the Settings button (the little gear icon on the top left corner of the screen) and then tap on "Restore purchases", that will give you access to the full functionality of the app on that device.<br></p><p><br></p><p>If your are using both Android and iOS please send us an email to: support@phototransferapp.com and we will help you synching the purchases.</p><p></p><p>I hope this helps! Please let me know if you have other questions or comments.</p><p><br></p><p>Kind regards,</p><p><br></p><p>Enrique</p>jodie_1703https://phototransferapp.userecho.com/users/1845-jodie_1703/topics/tag:phototransferapp.userecho.com,2020-10-26:/communities/1/topics/1519-upgraded-but-is-not-recognised/2020-10-26T11:57:47+00:002020-10-26T11:57:47+00:00Upgraded but is not recognised [ideas] [under review]<p>Have done the upgrade on my IPhone & paid but when doing the transfer to PC, PC says I am still running the free version. I have refreshed purchases in the settings on the IPhone app but it is still not working </p><br/><br/> Juan Luis replied:<br/><p>Hi Lucia,</p><p></p><p>So sorry about this. We submitted an update (7.4) of our app that should fix this. Please update and let me know if you continue having problems.</p><p></p><p>Best</p>luciahttps://phototransferapp.userecho.com/users/1843-lucia/topics/tag:phototransferapp.userecho.com,2020-10-07:/communities/1/topics/1518-why-did-i-have-to-purchase-this-app-again/2020-10-07T11:51:26+00:002020-10-07T11:51:26+00:00Why did I have to purchase this app... again? [questions] [under review]<p>I purchased this app several years ago. I recently updated the app, and now the app informs me Iām using the free version, and made me pay a second time to have the functionality I already bought. Whatās going on?</p><br/><br/> Andrew Chee replied:<br/><p>hi Enrique. Yes Iāve updated it and all is fine. Thanks to everyone there for the quick fix. Much appreciated. </p>Catchyusernamehttps://phototransferapp.userecho.com/users/1839-catchyusername/topics/tag:phototransferapp.userecho.com,2020-10-07:/communities/1/topics/1515-i-paid-to-get-the-app-on-my-phone-upgraded-but-the-app-in-my-computer-saying-i-do-not-have-upgraded/2020-10-07T11:05:51+00:002020-10-07T11:05:51+00:00I paid to get the app on my phone upgraded, but the app in my computer saying I do not have upgraded version. I tried to go to settings to refresh receipt,but my computer still says itās not the upgraded version,how can this be fixed? [questions] [under review]<br/><br/> Juan Luis replied:<br/><p>In the Settings view of our desktop app you can change it to 400 if you need. Also, please make sure you update to the latest version of our iOS app (v7.3.3) which includes a few bug fixes.</p>guohaiyunhttps://phototransferapp.userecho.com/users/1832-guohaiyun/topics/tag:phototransferapp.userecho.com,2020-09-03:/communities/1/topics/1516-havent-been-prompted-to-back-up-files-so-how-do-i-back-up-my-files/2020-09-03T19:46:20+00:002020-09-03T19:46:20+00:00Haven't been prompted to back up files. So how do i back up my files? [questions] <br/><br/>suggested by: GlynyrdGlynyrdhttps://phototransferapp.userecho.com/users/1833-glynyrd/topics/tag:phototransferapp.userecho.com,2020-08-19:/communities/1/topics/1514-what-does-under-review-mean/2020-08-19T02:36:19+00:002020-08-19T02:36:19+00:00What does Under Review mean [ideas] <br/><br/>suggested by: SamSSamShttps://phototransferapp.userecho.com/users/1830-sams/topics/tag:phototransferapp.userecho.com,2020-08-19:/communities/1/topics/1507-transfer-more-than-400-photo-form-ipad-to-pc/2020-08-19T02:33:36+00:002020-08-19T02:33:36+00:00Transfer more than 400 photo form iPad to pc [ideas] <p>Hi</p><p>How can I transfer more than 400 photos in one go?<br></p><br/><br/> SamS replied:<br/><p>use the backup feature and pray that the app donāt crash</p>Rifathttps://phototransferapp.userecho.com/users/1818-rifat/topics/tag:phototransferapp.userecho.com,2020-08-15:/communities/1/topics/1513-allow-to-get-pictures-from-another-device/2020-08-15T14:22:19+00:002020-08-15T14:22:19+00:00Allow to get pictures from another device [ideas] <br/><br/>suggested by: kl293477@gmail cokl293477@gmail cohttps://phototransferapp.userecho.com/users/1828-kl293477gmailco/topics/tag:phototransferapp.userecho.com,2020-07-31:/communities/1/topics/1511-32448849/2020-07-31T13:08:33+00:002020-07-31T13:08:33+00:0032448849 [ideas] <br/><br/>suggested by: meagerman10550meagerman10550https://phototransferapp.userecho.com/users/1825-meagerman10550/topics/tag:phototransferapp.userecho.com,2020-07-21:/communities/1/topics/1510-just-upgraded-and-paid-and-it-is-not-recognized/2020-07-21T19:35:22+00:002020-07-21T19:35:22+00:00Just upgraded and paid and it is not recognized [ideas] [under review]<br/><br/> Juan Luis replied:<br/><p>Hi,</p><p><br></p><p>Thanks for contacting us and sorry you are having issues with the app! Please try this: open the app on your device, touch the Settings button (the little gear icon on the top left corner of the screen) and then tap on "Restore purchases", that should give you access to the full functionality of the app on that device.</p><p>I hope this helps! Please let me know if you have other questions or comments.</p><p>Kind regards,</p><p>Enrique</p>Annaquahttps://phototransferapp.userecho.com/users/1823-annaqua/topics/tag:phototransferapp.userecho.com,2020-07-06:/communities/1/topics/1509-tem-app-em-versao-portugues/2020-07-06T23:30:02+00:002020-07-06T23:30:02+00:00Tem App em versĆ£o portuguĆŖs? [ideas] <br/><br/>suggested by: jeliasmrejeliasmrehttps://phototransferapp.userecho.com/users/1820-jeliasmre/topics/tag:phototransferapp.userecho.com,2020-06-29:/communities/1/topics/1508-not-working-paid-for-upgrade/2020-06-29T15:18:07+00:002020-06-29T15:18:07+00:00NOT Working Paid for Upgrade [ideas] [under review]<p>I've just paid for an upgrade on my iPhone XR however it is not working on my iphone and still stating that I need to upgrade.</p><p>Please address this.</p><p>Thanks </p><br/><br/> Juan Luis replied:<br/><p>Sorry you are having issues with the app. Please try this: open the app on your device, touch the Settings button (the little gear icon on the top left corner of the screen) and then tap on "Restore purchases", that will give you access to the full functionality of the app on that device.<br></p><p></p><p>I hope this helps! Please let me know if you have other questions or comments.<br><br></p>ariveramdhttps://phototransferapp.userecho.com/users/1819-ariveramd/topics/tag:phototransferapp.userecho.com,2020-06-03:/communities/1/topics/1506-i-just-purchased-the-upgrade-which-said-i-could-use-it-on-all-my-devices-but-thats-not-working-with/2020-06-03T19:23:56+00:002020-06-03T19:23:56+00:00I just purchased the upgrade which said I could use it on all my devices, but thatās not working with my new android device [questions] [under review]<p>I purchased upgrae using in-app purchase function on appstore, but it doesn't activate on my new device. </p><p>It actually is the reason why I purchased it, to transfer photos to the multiple devices.</p><p>How can I restore the purchase info on the new device?</p><p>If I can't use the activated account on the new phone, I'm afraid that I'll have to get it refunded.</p><p><br></p><p>Please check it and give me some solution.</p><p><br></p><p>Thankyou.</p><p></p><br/><br/> Juan Luis replied:<br/><p>Hi. Please send us an email to: support@phototransferapp.com and we will help you getting your Android device upgraded. Thanks</p>amethyst shinhttps://phototransferapp.userecho.com/users/1815-amethystshin/topics/tag:phototransferapp.userecho.com,2020-05-30:/communities/1/topics/1505-no-functional/2020-05-30T04:43:08+00:002020-05-30T04:43:08+00:00No functional [ideas] <p>I am not getting the files transferred using this software. Mac to android it shows complete but files dont reach the destination. What might be the problem please help</p><br/><br/>suggested by: Sujith gopiSujith gopihttps://phototransferapp.userecho.com/users/1813-sujith-gopi/topics/tag:phototransferapp.userecho.com,2020-05-02:/communities/1/topics/1504-iphone-log-in-problem-with-s10/2020-05-02T01:02:31+00:002020-05-02T01:02:31+00:00iPhone log in problem with S10 [ideas] <br/><br/>suggested by: VincentVincenthttps://phototransferapp.userecho.com/users/1810-vincent/topics/tag:phototransferapp.userecho.com,2020-04-19:/communities/1/topics/1503-ive-just-paid-for-an-upgrade-on-my-android-phone-which-started-that-it-was-for-allmy-devices/2020-04-19T21:32:41+00:002020-04-19T21:32:41+00:00I've just paid for an upgrade on my Android phone which started that it was for all.my devices, however it is not working on my iPad it still stating that I need to upgrade [questions] [under review]<p>I've just paid for an upgrade on my Android phone which started that it was for all.my devices, however it is not working on my iPad it still stating that I need to upgrade</p><br/><br/> Juan Luis replied:<br/><p>Hi Karen.</p><p>Please send us an email to: support@phototransferapp.com and we will give you instructions on how to apply the upgrade your iPad.</p><p></p><p>Kind regards,</p><p><br>Photo Transfer App</p>Karen102https://phototransferapp.userecho.com/users/1807-karen102/topics/tag:phototransferapp.userecho.com,2020-04-08:/communities/1/topics/1502-cant-get-my-videos-to-play-after-transferring-to-ipad/2020-04-08T18:38:22+00:002020-04-08T18:38:22+00:00Canāt get my videos to play after transferring to ipad [ideas] <br/><br/>suggested by: sassafras101ssassafras101shttps://phototransferapp.userecho.com/users/1805-sassafras101s/topics/