Hi Kevin, ... If you've just downloaded the App, chances are you already do have the v3.2 (latest) update.
... (there is a planned near-future update, but this one is current)

The statement in the App may just be a reminder text, not a scan of its revision, as something to check if you receive a connection error.

If you can give a little bit more info, maybe I can help sort out the problem.
Do you see any URL address to put into your browser, to connect to your PC?
Or, are you trying to transfer iDevice to iDevice?

Either way, do you see an address to enter?
Also, what router brand / model# do you have?

If you're using a computer, ... and are using a Firewall program on it ...
- do you have privacy active to block input from outside devices?
- are you familiar and comfortable with adjusting settings for it?
- what Firewall are you using?

I forgot to also mention ... someone here ... https://getsatisfaction.com/photo_tra...

...Mentioned an App called 'Fing' that does scan the connections on the router,
and I think the surrounding routers in the area ...
So maybe a similar routine can be added to your App.

BTW-the 'Fing-Network Scanner' is FREE, so you may want to check it, and see if it in fact has features that may help solve customers connection issues regarding your App.

BTW
Melinda's post was separate from J's ...
Here... https://getsatisfaction.com/photo_tra...

Oops ...

... I see you already entered the one from J, but he never replied again. :-(

Maybe Melinda will respond if an 'official' rep replies in the thread.

Hi Enrique, :-)
I didn't say a cable should also be used,... I was just comparing having the Bluetooth transfer option for video files as another option, 'similar' to having a cable do it ... As I mentioned to June in the other post... :-)

My quote ...

"... But the option should still be there.
Like having a cable to transfer, with iTunes...
... it's just another option to use, at any given time.

(as I also recently told June when she asked "App vs iCloud" ... :-) ...
https://getsatisfaction.com/photo_tra... ..."

By-the-way...
Please enter these two posts (shown below) ... Another two users were having connection problems, and I think they would prefer 'official' replies, rather than mine.

https://getsatisfaction.com/photo_tra...

https://getsatisfaction.com/photo_tra...

These two posts may actually be from two people as a couple :-)
The problem is exactly identical, and the IP address they both mention is also the same.

(from Melinda, and J)

The Apple login ID account used doesn't determine if the transfer of photos will go from one device to another. It works between devices, or device to computer and computer to device, no matter what the Apple ID used, was, when downloaded.

If you download the App using separate Apple ID login info, you'll be charged each time. (once for each device you download it to, for the separate ID logins used)

But, if you use the same ID to install the download on each device, it's FREE on each device after the initial purchase.

This App lets you download to as many iDevices as you want, FREE, after the first payment, as long as the same Apple ID login account is used on all iDevices.
(it's the same requirement for updating the App, the same ID is needed, or additional charges will be applied)

So it's entirely up to you if you want to pay twice, or more times, for each device you install it on.

... :-) ...

I hope I've answered you question.

Hello again, Melinda.
I wanted to ask the brand and model of your router, so I can look-up the Owners Manual at that companies web-site, and see if there are any settings you could look at, and adjust, if that's what's holding back the device from connecting.

Also, I had a thought, .... being you mentioned the exact same problem, and IP address, as another customers post ... Here ...
https://getsatisfaction.com/photo_tra...

If perhaps you and J are a couple :-) it would make it easy to assist both of you with the same issue, and I wouldn't be repeating myself between the two posts.
... :-) ...

If this is not the case, ... please excuse that theory. :-D

I'd like to also add, I'm not an employee of this developer. I'm just another customer volunteering with support here, (as a hobby), because I know the App works, and just wanted to show those having difficulty connecting with it, that it's usually a simple adjustment in the connection process.

By-the-way ... huiliu may also be correct with the possibility mentioned in that post, below.

Hi gvwilliaa, a file that large was not really meant to be sent to the Camera Roll area of the iDevice. Maybe the App is "crashing" to the home screen because of memory limits within your iDevices storage RAM, or just because of the restrictions of the Camera Roll area, by the Apple iOS.

You can try using the USB cable with the iTunes program to sync it to the Videos area of the iDevice you want to transfer to.

I remember Enrique telling another customer a similar response when they wanted to transfer a 2GB video to their device.

You can always ask Enrique about it, by sending an eMail to his support address.

Support@phototransferapp.com

Also, regarding your Firewall statement, ... "If I'm getting out to this web-page it must be OK" ... is not necessarally true. ... :-) ... The Firewall will allow access to the outside web, but can still block your browser from accessing another device within your own internal connection... Or device to device file transfer / connection.