Hi,

Sorry for the delay getting back to you! No, if you delete the app all your photos will remain intact - our app does not store any photos, it just moves them between the devices and once they are saved into the device they are managed by the 'Photos' app on iOS or the 'Gallery' app on Android.

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Enrique
Photo Transfer App

Hi there,

Sorry you are having problems! What is the direction of transfer that you are attempting and what devices are you using? Please send me some details to support@phototransferapp.com and I will be happy to help!

Regards,

Enrique

Photo Transfer App

Sorry for the delay getting back to you! That sounds like the previous session of our app didn't close correctly - a way to solve this is a quick restart of your computer which will free the port used by our app and everything should go back to normal.

Sorry for the trouble. I hope this is useful! Let us know if you have other questions or comments.

Sorry for the delay. Yes! Now there is a way to exclude the live photos. Open the app on your Windows computer, then click the 'Settings' button and you will find a checkmark to enable/disable transfer the video component of live photos.

Hope this helps!!

Hi Carmen,

Sorry you had trouble with the app! Do you know if you are using iCloud Photo Library on your iPad? If you are using iCloud Photo Library then it means that most of your photos are stored on Apple's servers (iCloud) and only a thumbnail is stored on your device. This means that you can access them via iCloud.com and they get synchronized with your other iOS / mac devices using iCloud. 

If you are not using iCloud Photo Library then our app should be able to handle the transfer. What I recommend you is to update to the most recent version of our app (we released an update just yesterday) which is version 7.0 on iPhone/iPad and 3.60 on Mac. 

Then after you updated the apps try from the Mac app clicking on the "Backup" button and then select the folder that you want to transfer. The app should be able to read the photos and transfer them. With so many photos it may take long but the app should detect what photos it has already backed up and continue from there.

One very important advice is to make sure you have your devices as close as possible to your wifi router as this dramatically improves transfer speed and avoid network problems.

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Enrique
Photo Transfer App

Hi,

Thanks for contacting us and sorry for the delay getting back to you! This sounds like your video player may not be able to handle the video codec from iPhone.

I would recommend using this video player which should handle your videos well on your PC or Mac:

https://www.videolan.org/vlc/index.html

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Enrique

Hi Tim! So sorry for the long delay getting back to you!

If you have an Android and an iOS device please contact us via email so we can get you the app upgraded on your devices. Once you upgrade in one platform we can upgrade on the other one manually for you. We are in the process of automating this but for now you can email us here: support@phototransferapp.com

Hi.

Sorry this was never responded. Here are some instructions on how to transfer from Dropbox to an iOS device using our app:

http://phototransferapp.com/help/plugins/dropbox/

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Enrique
Photo Transfer App

Hi!

Sorry for the delay getting back to you. Here are our help pages on how to transfer from iPad to computer:

http://phototransferapp.com/help/ipad/

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Enrique
Photo Transfer App

Hello,

Thanks for contacting us and sorry you are having issues with the app! Are you on Android or iOS.

If you are on iOS please try this: open the app on your device, touch the Settings button (the little gear icon on the top left corner of the screen) and then tap on "Restore purchases", that will give you access to the full functionality of the app on that device.

I hope this helps! Please let me know if you have other questions or comments.

Kind regards,

Enrique