Your comments
Enrique,
I wish you answer addressed my issue. Please let me explain what steps I have taken, and what position I am in.
1) I have already used the IPAD photos app and completely deleted every image in the camera roll. When I performed that task, the folders and images transferred by your app did not delete.
2) I have never sync'd photos using ITUNES.
3) My IPAD now contains a completely empty "camera roll" folder, and all the folders and images that were generated using your app. When I deleted them from the camera roll, they did not delete from your folders. So I now have 20 photo transfer folders with 900 images and an empty camera roll folder. While you say that your app images are shown in both the app folder and camera roll, on my device, the camera roll is empty, and your app folders and images still exist. Understand....MY CAMERA ROLL IS EMPTY BUT THE IMAGES DID NOT DELETE FROM YOUR APP FOLDERS.
When I open the transfer app on my desktop and IPAD, the folders in question are readily seen on the IPAD device using your application. They are your photo transfer app folders and images. They did not originate from anywhere else.
As I have stated twice now, I have never used ITUNES to manage images. In folder view, your app folders gray out after I press edit. In photo view, your app images cause the trash can to gray out when I select your apps images. No other software has ever been used. I only had two types of images on my camera roll. These are images transferred using your app, and images copied using the Copy command from an internet site like Facebook or tumblr.
I understand that your organization is having difficulty understanding the how your app could have caused the problem. It has been on my device for multiple IOS updates. I will assume that I will have to wipe the device completely and start fresh. The only question I have now is what software I should now use with the current IOS to transfer images and folders.
I wish you answer addressed my issue. Please let me explain what steps I have taken, and what position I am in.
1) I have already used the IPAD photos app and completely deleted every image in the camera roll. When I performed that task, the folders and images transferred by your app did not delete.
2) I have never sync'd photos using ITUNES.
3) My IPAD now contains a completely empty "camera roll" folder, and all the folders and images that were generated using your app. When I deleted them from the camera roll, they did not delete from your folders. So I now have 20 photo transfer folders with 900 images and an empty camera roll folder. While you say that your app images are shown in both the app folder and camera roll, on my device, the camera roll is empty, and your app folders and images still exist. Understand....MY CAMERA ROLL IS EMPTY BUT THE IMAGES DID NOT DELETE FROM YOUR APP FOLDERS.
When I open the transfer app on my desktop and IPAD, the folders in question are readily seen on the IPAD device using your application. They are your photo transfer app folders and images. They did not originate from anywhere else.
As I have stated twice now, I have never used ITUNES to manage images. In folder view, your app folders gray out after I press edit. In photo view, your app images cause the trash can to gray out when I select your apps images. No other software has ever been used. I only had two types of images on my camera roll. These are images transferred using your app, and images copied using the Copy command from an internet site like Facebook or tumblr.
I understand that your organization is having difficulty understanding the how your app could have caused the problem. It has been on my device for multiple IOS updates. I will assume that I will have to wipe the device completely and start fresh. The only question I have now is what software I should now use with the current IOS to transfer images and folders.
Amber...the Apple Photo app will not delete your apps folder or transferred images. I am not trying to use your app to delete anything.
Amber, please re-read the post. I am not trying to delete images inside your app. I have read the threads where you provide this same response.
I am not able to delete any images using the Apple Photos app, that were installed using your transfer app. When....in the Apple Photos app, I hit the Edit button....all folders generated with your Transfer app ....become grayed out and thus unusable. Like wise, when in a folder generated by your app, the trash can is grayed out and unusable.
All folders .....created using Apple Photos, remain fine in the Apple app. Again, I can not delete your transfer folders or images using the Apple Photo app.
I am not able to delete any images using the Apple Photos app, that were installed using your transfer app. When....in the Apple Photos app, I hit the Edit button....all folders generated with your Transfer app ....become grayed out and thus unusable. Like wise, when in a folder generated by your app, the trash can is grayed out and unusable.
All folders .....created using Apple Photos, remain fine in the Apple app. Again, I can not delete your transfer folders or images using the Apple Photo app.
Amber, That does not work. I am running IOS 7.0.6 and I can not delete any image or folder created using the photo transfer app. While I can select the images, the trash can is "grayed out" and therefore not accessible. In Folder view, The folders created using your app are "grayed out" when I hit the edit button in Photos.
Customer support service by UserEcho
Yes I am positive that I us not use another means. I do not own tha camera kit. While I understand that adding images using your app also adds the same image to the camera roll, I deleted images from the camera roll, utilizing the functions in Apples Photo's app. These images deleted from the camera roll, but did not delete from the transfer app folders. By the time I finished deleting all images from the camera roll, I was left with the transfer app folders, with images, and an empty camera roll. You may not believe it can happen, but.....empty camera roll.....20 transfer folders with images......
I gave up and wiped the device this evening as I expect that it will take too long to convince your group of the fact that the problem exists, let alone work on a solution.
I did not reinstall your app and the device now appears to be fine. Now on to trying to find a program to make folders and transfer images to my device.