From within the downloaded Desktop App, I click on my iDevice (Bex's iPad) and a little folder icon appears in the top left of the library window that says something like "Album Folders On This Device" but nothing is listed below it. But according to your visual instructions in the help section, there should be a list of albums starting with 'Camera Roll'. I don't even have the Camera Roll listed :( I got nothing. Nada.

To see if it was because I didn't have any albums created on the iPad (other than the camera roll), I went and created a few. There were at least 4 additional albums on the iPad when I reconnected the device to my iMac and the Desktop App still did not list them when I clicked on the iPad device.

My partner (whose a bit of a tech nerd) he took a look and couldn't get the Desktop App to work either. I ended up just transferring the high res versions as a zip file through the browser window version. Not ideal cos I'd like to be able to go through, select the images I want and then drag and drop from the Desktop App. Especially Video files.

I guess it's the principle of the thing, I paid for the app so I'd like it to work as it you've illustrated in your help pages. If it was a free app, I'd just walk away and try something else.

- B

I'm on iOS5, I have Location Settings turned 'On' for the app, I'm using the downloaded Mac Desktop App and I have devices connected (iPad is detected) but I STILL don't see any photo albums. Just paid $2.99 for a useless app! Come on guys...what's going on here!