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Thank you for your prompt reply, Amber. I fully expected time zones to mean no reply until at least the next day (I am in Australia).
I will try turning off my iPhone and restarting it (which I can’t do at the moment because it is involved in a procedure that I cannot easily interrupt) and let you know the result.
The question of whether I use the desktop app or the browser has hardly arisen as the app on the iPhone has always quit before I get to the stage of launching either app on my Mac. As it happened, I only wanted to transfer two photos but I couldn’t even get to the stage of selecting them before the app quit.
I will let you know progress in the next 24 hours or so.
Thank you,
-- Tom.
I will try turning off my iPhone and restarting it (which I can’t do at the moment because it is involved in a procedure that I cannot easily interrupt) and let you know the result.
The question of whether I use the desktop app or the browser has hardly arisen as the app on the iPhone has always quit before I get to the stage of launching either app on my Mac. As it happened, I only wanted to transfer two photos but I couldn’t even get to the stage of selecting them before the app quit.
I will let you know progress in the next 24 hours or so.
Thank you,
-- Tom.
Customer support service by UserEcho
Thank you for your help, Amber.
-- Tom.