I don't think this problem has anything to do with edited photos or using iCloud. Too many of us have had the same problem without editing the photos or using iCloud. It would be great if those responses could be discarded and some new ideas start coming forth. Thanks.

I should add that I think there's something fundamentally mixed up in my version of the app. When I click to view that same single photo in the app, and download just that one, neither the med or the full res comes in anywhere close to the emailed copy.

OK, I just tested J's theory. I'm sad to say it did not work. I tried downloading photos from my iphone to my Macbook, using the browser version of the app. First I tried taking a full pageful of photos, and selecting Medium res. They came in small files. Then I tried the same, selecting Full res. They still came in small files. A couple of photos were large (like 2.7 MB compared with 315 KB) in one of those folders. Then I picked out one photo and emailed it from my phone to myself, choosing Full size, and again it came in at 2.8MB. So I'm about to give up on this app. Perhaps my system is no longer supported. I'm using OS 10.6.8 on my Mac, while I've updated my phone to the latest iOS. But I really need to get these 500 large photos OFF my phone and I can't email them one at a time. I will start looking for another solution if you guys can't come up with a way for me to do it. Hoping you still can!

Wow. OK. That explains a lot, because I had also tried using the browser method before, but only with Full size selected. So theoretically if I download them with the web browser and select Medium, I should get the full size files. I will try this. I don't have Yosemite, but I'll see what happens anyway.

The next question of course is: Will you be notifying Apple of this predicament? Or is it something you will try to fix in future versions of your app? It was awfully convenient using the app to app method.

Hi Enrique,

Thanks for your reply. I had been emailing with Amber up to now.

The full version photos are still in my device, as was demonstrated when I emailed a full version to my computer after the reduced version was transferred with the app, and sent a screenshot to Amber. (I did that again today and can send you a screenshot showing both versions in my finder. I just attempted to add it below)

I have not done anything with iCloud settings since I previously used the app and successfully uploaded full versions of all my photos in late September. The only thing different now is that I updated my phone to the new iOS. I don't use iCloud at all because my laptop is too old to access it, and that's where I put the photos ultimately.

But I checked my settings anyway. I do have Photo Library enabled. HOWEVER, I JUST sent a full 1.8MB photo from my phone to my email, while the same photo which was uploaded previously with the app shows only 184 KB. So the photo library setting has not reduced the photos in my phone. The full versions are all still there. And even in the batches I uploaded with the app, occasionally a few would be full version, while the majority of them are reduced.

I have to ask: Could it have something to do with the new iOS version? Or some other default setting that might have come with it? That's the only thing that was changed on my phone just before this trip in mid-October. Or maybe I don't understand how iCloud works. When I email the photo from my phone, is it actually accessing a copy saved on iCloud???

Can you please email me as Amber did? I do not like communicating on a site I have to log into.

thanks,
Linda