Your comments
Tried changing the settings... no change.
The .mov file was taken on an iPhone4... transferred to mac... and then I've tried to move these to the iPad.
I have also tried an mkv file and an MP4 file... this shows as being successful... yet the image doesn't appear in the photos folder. This has been attempted to the camera roll and also a new folder (note: there is no problem creating a new folder)
I have also tried sending items to the iPhone from the mac too... with the same results. Also... with the MKV file I get a grey square with 'jpg' written in it... this is sat in the photos app... despite it being a movie.
So... I have tried sending a .mov file taken on the iPhone4... back to the phone on which it was filmed... no joy at all.
Initially... I was thinking this could be network related... however... there has to be network communication considering this allows me to send photos and create folders on the remote devices.
I will send a small movie file to you tomorrow to see if you can figure this out.
Thanks,
The .mov file was taken on an iPhone4... transferred to mac... and then I've tried to move these to the iPad.
I have also tried an mkv file and an MP4 file... this shows as being successful... yet the image doesn't appear in the photos folder. This has been attempted to the camera roll and also a new folder (note: there is no problem creating a new folder)
I have also tried sending items to the iPhone from the mac too... with the same results. Also... with the MKV file I get a grey square with 'jpg' written in it... this is sat in the photos app... despite it being a movie.
So... I have tried sending a .mov file taken on the iPhone4... back to the phone on which it was filmed... no joy at all.
Initially... I was thinking this could be network related... however... there has to be network communication considering this allows me to send photos and create folders on the remote devices.
I will send a small movie file to you tomorrow to see if you can figure this out.
Thanks,
I am running the latest version of the app as I only bought it yesterday. I have tried re-installing the app. So to summarise.
Sending from... Both Windows 7 and IOS Lion
To... iPad2 with IOS5
Photos transfer flawlessly to Camera Roll
.Mov crashes app.
The process starts and shows full progress on computer. Once it reaches 100%... then the app show as receiving the file for a couple of seconds and then I get a black screen and it sends me back to the main screen on the iPad.
Any further suggestions ?
Sending from... Both Windows 7 and IOS Lion
To... iPad2 with IOS5
Photos transfer flawlessly to Camera Roll
.Mov crashes app.
The process starts and shows full progress on computer. Once it reaches 100%... then the app show as receiving the file for a couple of seconds and then I get a black screen and it sends me back to the main screen on the iPad.
Any further suggestions ?
Customer support service by UserEcho
Have to say... your support is first class.
Thank You.