Can't connect to the address provided

I have this problem also, normal home network all the above are ok.. Any thoughts?

Hi Tommy,
Were you able to solve the problem? If not, please send us the address that you are getting when you launch the app so we can check if there is anything wrong with it. Our email address is: info[at] phototransferapp [dot] com, we'll be glad to help. Regards!

I have this problem and it was never resolved. The tech support here only provides the same boiler-plated responses over and over and over to all issues without really understanding them, which I looked into and followed, but none addressed the issue. I think this app does not work well for folks with PCs on Windows Platform, while it's a breeze for Mac/Apple users. There should be simple solutions but for a downloaded app I don't want to spend more time on this than I already did. I'm disappointed about this app and would like a refund because it never worked for me. It's not the $ but the principle.

Dear Annie,

I'm really sorry to hear you are still having problems. We are 100% committed to provide the best customer support we can and we try helping every user that has an issue with the app.

There is no real difference between how the app works on Mac or Windows. In fact, we have several hundred customers using Windows with no problems. Did you have a chance to visit our website and watch the videos we prepared there? http://www.phototransferapp.com/

It would be great if you can email us some details of your specific setup so we can understand where the problem may be. For example, tell us the address that you are getting on the application, the brand and model of your router and the type of computer and web browser you are using. Knowing this will help us understand where the problem may be so we can assist you accordingly.

I offer a sincere apology for the issues you've had and I invite you to send us an email to support [at] phototransferapp [dot] com with some details of the problem so we can assit you accordingly. We will try our best to help resolving the issue fast.

Kind regards,

Enrique
Photo Transfer App

I have now wasted four days trying to get this app to work. The http:// address given on my iPad for me to type into my Windows 7 PC web browser just returns a "cannot find" error message. PC and iPad are both connected to the same wireless network (I only have the one!). I am frustrated and angry at the waste of time and money.
Sue Grady

Check that your firewall is not turned on. There are only a few things that could stop you, and that is top on my list. Go to your control panel, then Windows Firewall. Turn it off. If you don't have a home router for your internet connection, you might want to buy one before you trun the firewall off. The typical home router is not usually a firewall, but it does give you NAT, Network Addess. Some security software can also be your problem, as some have firewall functions, and can block systems connecting to you from outside. The good ones will let you know that somoene is trying to gain access to your PC, and will give you the option to allow it. Good luck. Joe

new person here --same problem -- firewall was turned off and it changed nothing -- it tells me when it is rejecting any contact but i turned it off anyway to try -----everything working normal --can update all apps --- pod is communicating to store and itunes etc - laptop excellent signal -- --no problem-- Browser cannot contact my ip address --
Paul T

I would be sure there is no security software installed that may be stopping you. In any case, the iPad will produce a page that says Send or Receive, then Apple, Windows, or iPhone/Ipad. Once you select the Windows, as I have, you would get a web page produced by your iPad and the Transfer software.
If you are not getting that far, then I suggest that you use Ipconfig at a DOS prompt and be sure that you are getting and address from the same network as your iPad. Be sure to type the address as you see it. I can't assume that you don't know that the IP address is separated by only a period. My iPad produces this address http://192.168.0.184:8080 The :8080 is the port number on the connection There are no spaces between any of it. If you still have trouble after you verify that you are on the same network, by having a similar IP address for the first three groups of numbers, please reply with the message you get when you try to connect.

Please note that I am just a user of the program, just like you, I am not connected with the producer of the Transfer product in any way.

Joe M.

Hi Paul,
What brand/model of wifi router do you have? Some wifi routers like the Apple Airport Extreme or some models of the Cisco Valet router can create 2 networks: A main network and a guest network. The guest network prevents all communication between devices which may cause the issue that you are experimenting. So if you have one of these routers just make sure that you are using the main network and not a guest network.

I hope this helps. If you continue having issues please send us some info about your router to our support email and we'll do some research to try to help you out: support [at] phototransferapp [dot] com.

Kind regards,

Enrique
Photo Transfer App

I cannot get connected. Everything is on a home network and I have a Cisco Linksys router. Estelle

Hello, ef.tourhost
Have you seen this thread. It may give you some help with your connection issue.

https://getsatisfaction.com/photo_tra...

If you'd like additional info, keep posting any questions, or if it helps, let us know.

HI Estelle,
One thing you may want to check with Cisco Routers is that you are using the main network and not the guest network. Some models of Cisco routers can create 2 separate networks. The guest network prevents communication between devices causing this problem. So, please check that your computer and device are both on the main wifi network.

I hope this helps!

Let us know if you need further assistance: support [at] phototransferapp [dot] com

Regards,

Enrique
Photo Transfer App

Move on to Dropbox, and forget about the transfer program. I own Transfer and it works for me, but Dropbox is so much easier and useful. It is voted in the top ten apps for your Ipad, and will work on your Droid, PC, Mac, and whatever else you have. If I had your email, I would forward a link to you, it would give me a little more space in my Dropbox, and have no effect on your dropbox. You can invite people via your dropbox, and have your free space increased as well.

I just posted this: The PC must not be logged into a domain account. Someone might do this to not be monitored by the companies firewall. So if you unplug from the wired network, and stay logged in, but then connect Wifi, you will not be able to connect to the Ipad. It won't matter if you are on the same Wifi network. You must log-off of the domain account, and log back in using the local machine credentials, then reconnect to the Wifi network and all will be fine.

Hi Joe,
Thanks for posting your finding here. I assume that your problem is solved now with the solution your describe correct? Please let us know if you have any other question or comment.

Regards,
The Photo Transfer App team

What a pain these iPads are because of that ^%#^%@#^$%# iTunes. If there were other devices as good that didn't need iTunes I would buy one in a jiffy. We shouldn't have to pay for this app. Now it is a hassle getting it to work. What a joke. I spend way too much of my time with this device.

Vince

All other devices recognize my wireless devices then I get this app hoping it will solve this issue. Nope following Enriques suggestions is not the answer. Is it a firewall ? I don't know. But really Apple screwed up. I bought the OS just to do pics and even Apples blog is oops. Here buy a download for 30.00 REALLY Apple. I didn't have issues with my ipod touch and now have an expensive phone that can't transfer. This APP was just what I was looking for to solve this. The average user won't know what to do if teh http address just won't work.

I just noticed your comment. The problems people are having with Photo Transfer have nothing to do with an Ipad. The problems are due to the wide variety of wireless networking devices, and security apps on PC's. The help given to solve anyone’s problem with the Photo Transfer app are not unique to Photo Transfer. Most people only connect to the internet, and most of the new routers are dummy proof. They are dummy proof because without the automated security settings that go into place to protect you from the evils of the internet; most people would have an open network, and zero security. I can find many of those unsecure networks around my town. The newest Linksys/Cisco router I bought for my father was the most secure router I've seen so far. If any of you had one, and installed it the way they instructed you to do, you would have a problem getting Photo Transfer to work. The companies who make wireless routers are damned if they don't, and damned if they do. Many of the most protective wireless routers have guest accounts, and a mechanism to let others into your network. Your problems with photo Transfer are caused by your wireless router, and can be solved by looking there. Photo Transfer does not create this problem, it only makes it visible. While many of you want to be angry with the Photo Transfer app and its creators, you should be thanking them instead. You now know that you have a secure network. Anyone who got it to work with no problem, and have no idea why, well, let’s just say that the worst is yet to come for many of them.

Trying to get mine to work. Going from iPad to PC. Followed all suggestions, still not seeing device. WiFi works fine, all on the same network, iPad gets Internet fine, not working.

Unable to connect to IP address provided... connected to home wifi on both computer and iphone. please help!

Hi Kim,

I just responded to the email you sent us to our support address. Please let us know if our suggestions helped.

Kind regards,

Enrique
Photo Transfer App

I have the same problem....I get the message that server has timed out - try again ,later. No luck yet!

Dear Michael,
Thanks for posting your problem here. Are you using a home wifi network? or a public wifi network? Also, can you send us the address that you are getting on the application? I would like to check if the address looks ok. Please contact us at: support [at] phototransferapp [dot] com and I wil be happy to assist you.

Regards,

Enrique
Photo Transfer App

Same problem here. The IP I get is http://192.168.0.104:8080

Anne expresses my thoughts exactly. I will no longer waste my time on this app until I am notified that the problem has been resolved. It's clear that the boiler plate troubleshooting has nothing to do with this problem

Dear Michael,
I'm really sorry you are still having issues with the app. Believe me, we take the issues that you have with the app very seriously and we make our best effort to respond to them the best we can.

It would be great if you can send us some details of your specific setup so we can understand where the problem may be. For example, tell us the address that you are getting on the application, the brand and model of your router and the type of computer and web browser you are using. Knowing this will help us understand where the problem may be so we can assist you accordingly.

Again, I'm sorry you are having problems with the app and I hope we can help you resolving them soon. Our support email is: support [at] phototransferapp [dot] com. We will try to respond very fast.

Kind regards,

Enrique
Photo Transfer App

I've had the same problem since I bought the app. It works great from my home PC but will not work from my office computer. It's a one-man office and there's really no difference between my PCs except my home PC runs on Windows 7 and the work PC runs on Windows Vista.

Here it is 8 months later and I still cannot get there. The IP # is 192.168.0.104:8080

Hi Floyd, have you looked at this thread? It has some connection ideas to try, that may help your issues.

http://getsatisfaction.com/photo_tran...

Same here exctly

Hi Robert,
Sorry to hear you are having problems connecting to the address. Please send us some information about the wifi network and the wifi router you are using and we will try to help you: support [at] phototransferapp [dot] com. Sometimes the configuration of the router prevents the connection to be established.

Kind regards,

Enrique
Photo Transfer App

Dear Floyd,

Thanks for your post. It is possible that the wifi router that you are using at your office location is configured with much higher security settings than the one that you use at home. That's why the app works well at home and not at your office. Are you using a shared office?

Some networks are configured to "isolate" devices for security purposes. This basically prevents devices inside of the same network to communicate with each other. Unfortunately in this case we can't do much as the configuration of the router depends on the network administrator.

In this case, what I could recommend you is to try creating an 'ad-hoc' network. An ad-hoc network is a direct network between your computer and your iPhone/iPad. This allows you to bypass the office router and your photos should transfer with no problems. for instructions on how to create an ad-hoc network with Windows Vista please follow these instructions:

http://getsatisfaction.com/photo_tran...

I hope this makes sense. Please let us know if were able to try the 'ad-hoc' method on your office computer. Our support email is: support[at]phototransferapp[dot]com if you need more specific help.

Kind regards,

Enrique
Photo Transfer App

I couldn't do that either even if I did what you'd shown

Hi Joe,
I'm sorry you are having problems with the app. Can you send me the address that you are getting on the app so I can check if it looks ok? Our support email is: support [at] phototransferapp [dot] com.

Also, let me know if you are using a home wifi network or a public network and tell me the brand and model of your router to check if there is anything special with it.

I will be happy to help you.

Regards,

Enrique
Photo Transfer App

I can't connect to the address given on my ipad, i've triple checked the address on the url on the PC. it keeps saying Firefox "loading" and nothing happens. Actually I get this message: The requested URL could not be retrieved

While trying to retrieve the URL: http://192.168.1.101:8080/

The following error was encountered:

We can not connect to the server you have requested.

This means that:

* The server might be busy at this time.
* The server is not reachable.

Please try later to see if you can go through.

Using IE it cannot connect either. I'm using a CISCO router and ipad WRT160N V2, ipad OS 3.2.2 (7B500) and Vista Business on an HP 6735B laptop.

The funny thing is that I bought this ipad WITH the software installed and was working perfectly. I decided to delete it and buy my own version today and it's NOT WORKING!

Good luck. Mine has never worked.

Hello Dave, Floyd,

Thanks for your post and comment. I'm sorry you are having problems with the app. Let me explain a bit how the app works so you have an idea why sometimes these connection problems occur.

The address provided inside of the application is the internal address of your device on the network. This address is assigned by your wifi router and each device/computer will have one assigned when it connects to the network. The address is only reachable inside of the network -it's a private address- which means that only devices connected to the same network will be able to reach it. That is why is very important to double check they are on the same network.

Now, when you type the address on the web browser what happens is that the browser talks to the router requesting to be connected to the device with the address provided. Normally any home wifi router will establish the connection immediatly and the the app then will respond with the transfer web page. However, some more routers are configured to block any communication between devices on the network for security reasons. This prevents devices to talk to each other which leads to a page not found error.

Also, sometimes when the device has not been active on the network for a while the router may "forget" about it and the connection will fail. A suggestion to avoid this is to open the 'Settings' app on your iPhone/iPad, turn off wifi and then turn it back on to join the network again. This will help making sure that the connection with the router is established.

Another suggestion is to restart the wifi router to make sure that all the connections and addresses get refreshed. Unfortunately some routers get stuck with internal addresses so resetting is something that may help.

If the connection does not get established even after trying these suggestions. Another option is to create an 'ad-hoc' network between your computer and your device. An 'ad-hoc' network is a direct network between your computer and your device. To do this you can refer to this web page on this support forum:

http://getsatisfaction.com/photo_tran...

Follow the instructions on the page above depending the type of computer you are using.

I hope this explains a bit how the app works. Please let us know if you continue having problems and we'll try to find other solutions.

Best regards,

Enrique
Photo Transfer App

I recently started having transfer problems with transfers to my PC, although they'd worked in the past. I'd get the same result as David and the others. I'd already checked all the basic troubleshooting points, so I decided it might not have anything to do with the Photo Transfer app and everything to do with the way my network was "seeing" my iPhone.

I loaded up Network Magic, which I use to monitor my home network, and noticed that even though my iPhone and my PC were connected to the same wireless network, the network itself could not see the iPhone.

So, I recommend trying Enrique's advice about disconnecting and re-connecting to the wireless network. As soon as I did that, I had no problems with Photo Transfer.

Rose

Hi all,
I like this program and I want to see it succeed. I was having grief, but the advice "Also, sometimes when the device has not been active on the network for a while the router may "forget" about it and the connection will fail. A suggestion to avoid this is to open the 'Settings' app on your iPhone/iPad, turn off wifi and then turn it back on to join the network again. This will help making sure that the connection with the router is established." worked for me.

i have the same problem, the app USED to work..... but now it doesnt. i have windows 7 starter, it keeps telling me to type http://192.168.1.95:8080

Melissa, could you be more specific about what your problem is? The Ip address should be the address of your Ipad for the purpose of transferring from whatever PC you use to connect to it on port 8080
So what is not happening? The process is simple if the computers are all on the same subnet, or Vlan, or Wifi LAN, i.e. network.

it keeps telling me that internet explorer cannot display the web page. i have a ipod touch 4. and yes they are on the same network. it used to work, but now it doesnt.

Dear Melissa,

I'm sorry you are having problems with the app. Are you using the same wifi network as before when the app worked? From the address that you sent it looks like you may be connected to a larger network. Please note that some public wifi networks block communication between devices inside of the network.

If you are using the same wifi network, then I would recommend to simply reset your wifi router by unplugging it for couple of seconds and plugging it back. Sometimes, routers 'forget' to route correctly to internal addresses making this problem occur. The other option, is to turn off wifi on your device and then turn it back on to join the network again.

Please make sure that you are using the address that is displayed inside of the application and make sure to keep the app open when you attempt to access it from your computer's web browser.

I hope this helps. Let us know when you try these things. If the app was already working for you there has to be something small to make the connection happen again.

Kind regards,

Enrique
Photo Transfer App

yes it is the same wifi network, its my home network, and yes i already tried all of that

Hi Melissa,

I'm sorry you keep having problems. This is strange because the app already worked before. Do you have a wireless router connected to your network by any chance? We have noticed that sometimes a wireless printer can cause connection conflicts.

When you restarted your wifi router, did the app give you the same address as before? or was it a new one?

Another suggestion is to try using a different browser like Google Chrome, Firefox or Safari.

Let me know if you have other devices connected to the network. If the problem persists we can also try creating an 'ad-hoc' network between your computer and your device.

Regards,

Enrique

yes it gave me the same address and i tried safari and that didnt work either

Normally if you reset your router the address that is given changes a little. when you go to the 'Settings' app on your device and then touch the 'Wifi' settings does it show that you are connected to the same wifi network as in your computer?

Also do you have other devices connected to the network like a wireless printer? If you could also post the model and brand of your wifi router that will be useful to research if there is anything that needs to be changed there.

You could also send us an email to support [at] phototransferapp [dot] com if you prefer communicating over email.

When my mac was OS X 10.4 the Safari connection was a bit tricky but did work and I successfully transferred pictures to and from my ipod touch. I bought an ipad at Christmas and had to upgrade my Mac to 10.5.

Unfortunately I can not get the app to work with my ipad and something weird happened the other day, it connected to iphoto which was really not desirable as i do not store my pictures there. But it disconnected very quickly. I cannot get any connection now.
i have tried turning modem off and on but no joy.
Am using : http://ipad.local:8080/

My ipod touch will connect ok.

I'd be grateful for advice

Kind regards, Jude

Dear Jude,

I'm sorry you are having problems with the app. I would recommend you to try to use the alternate address that appears on your iPad when you launch our app, the one that says for 'Windows' computers which should also work with mac computers. Sometimes wifi routers have trouble converting the 'Apple' address and in this case the 'windows' address can help establishing the connection.

I hope this helps. Please send us an email to support [at] phototransferapp [dot] com if you continue having problems, we will be happy to continue helping you.

Best regards,

Enrique
Photo Transfer App

Yes thank you that did it!

i having this problem big time!!! help, the address that the app provides wont connect so i cant transfer my pictures!!!!!
please helpppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp

Dear Charmaine,
I'm sorry you are having problems with the app. I just responded to the support email you sent us earlier. Please check the information I sent you and let us know if you continue having problems.

Kind regards,

Enrique
Photo Transfer App

Why couldn't I read all these negative reviews in itunes when I bought this app? I have spent about 4 hrs today transferring photos with no luck. I give up!!! Worst app EVER!!!!

I am having the same problem. Just bought the app so I'm really disappointed. I enter the URL and get Safari cannot open the page because it cannot find the server. I followed all the steps above to no avail.

Hello,

I'm sorry are having problems with the app. Please send us an email to: support [at] phototransferapp [dot] com with the address that the app is giving you and the type of wifi router you are using so we can research if there is anything that may need to be done to the configuration. We are treating these connection problems individually since sometimes they are related to the configuration of the router used.

We'll try to respond to your email fast and we'll be happy to help you.

Regards,

Enrique
Photo Transfer App

I am having a simlar problem. Both devices are connected to my home network but the i cannot find the device

Dear John,
What type of wifi network are you using? Is it a home wifi network or a public network? If you are using a home wifi network then can you tell us what type of router do your have? If you have an Apple or Cisco router please make sure that you are using the main wifi network and not the guest network as those routers have the ability to create 2 kinds of wifi networks and the guest network does not allow devices to talk to each other.

You can send us more details about your setup to our support inbox: support [at] phototransferapp [dot] com, we will be happy to help.

Best,

Enrique
Photo Transfer App

I downloaded the app on my ipad hoping that this was going to be simple like the website suggested....... I keep getting that timed out message - the windows computer address I am using is http://192.168.1.102:8080, I have windows 7, comcast, Linksys by Cisco wireless-N broadband router Model no. WRT160N - don't know anything else to tell you - but I am very frustrated! Help ASAP please!

Dear Judy,

I'm sorry you are having problems with the app. I just responded to the email you sent us. The address that you are getting looks perfectly fine and the Linksys router should work just fine. I would recommend to reset your wifi router and join the network again from your computer and your iPad to make sure that all connections are refreshed.

I hope our email and this helps. Please let us know how things go via email after you reset and join the network again.

Kind regards,

Enrique
Photo Transfer App

this application is rubbish, so many people are having problems, i found that when i take a photo with my iphone, its much easier just to mail it to myself direct, rather than trying and trying again to use this photo transfer this. not a good application in my experience.

This application does not work fully. So many people are having problems, i found that when i take a photo with my iphone, its much easier just to mail it to myself direct, rather than trying and trying again to use this photo transfer this. not a good application in my experience.

I found it was faster (and FREE) to just connect my iPhone to my laptop and transfer the pictures like I would any digital camera. This app has been a waste of time and money.

I have the same problem....this app sucks and i want my money back

Dear Anna,
I'm really sorry to hear you have problems with the app. What type of wifi network are you using? It would be great if you could send us some details about your wifi network and the address that the app is giving you so we can help you figure out the issue. You can write us to: support [at] phototransferapp [dot] com and we will try our best to assist you with your setup.

Best regards,

Enrique
Photo Transfer App

i'm using an air port
I have a mac os x 10.6.8

and the address my iphone is telling me to go to on my mac is http://chynna.local:8080

Get the Ip address of your Mac and replace chynna.local with the Ip address, keeping the the rest the same.

Hi Anna,
If you are using an Apple airport extreme router make sure that you are using the main network and not the guest network. The airport router allows you to create a guest network that is very restricted in terms of security, thats why is very important to check that you are using the main network and not the guest network.

You can also try the other address that appears inside of our application, the one that says for windows computer which should also work with Mac computers and sometimes is more reliable, but again, make sure that you are using the main network of your airport router.

Hope this helps! Let us know how it goes.

Regards

Hi Floyd, have you looked at this thread? It has some connection ideas to try, that may help your issues.

http://getsatisfaction.com/photo_tran...

Most users have no problems with the App, and the updates have made it better.
In fact, less than 1% of the total reviews, for ALL versions, are negative.

That suggests it's settings on most people's systems that may need adjusting, and the bad reviews were from people who just didn't want to try, or the competition.
:-)

I've posted some common issues with router or iPad settings to try, that you may not have thought of.

Don't give up, the App does work.!

One extra point, make sure the App screen remains showing on the iDevice while you're trying to connect with the browser. If you switch to another screen before the transfer starts the browser will not see the connection address showing in the App screen.

You must be on the same network, and not connected via your cell connection. I have had zero problem in getting this to work. I open the software and it produces a web adresses on the same subnet as my PC. I got to my PC and open a web browser and type the address as shown on my Ipad screen. I am then presented with uplaod buttons on a web page that is hosted by the Ipad. Get help from someone that knows something about networking and they should be able to help you get it to work.

I just want to bring something to the developer's (and anyone else's) attention regarding this problem. I have a Mac and in my browser address line I kept entering the address listed under "For Apple computers" in the app but all my browsers came up with nothing. Wifi sync was fine. Then for the heck of it I tried the address listed under "For Windows computers" AND THAT WORKED. It seems the addresses are swapped in the app. You might want to examine this.

Dear Robert,

Thanks a lot for your response. Your suggestion is good, you can definitely use the address marked for 'Windows computers' to connect to the device from a Mac computer. In fact, that address (the one marked for windows) is the actual address of your device on your internal wifi network and is given by the wifi router to each device connected to the network. The address is only accessible from your internal wifi network, that's why is so important to check that the device and the computer are connected to the same network.

Now, the addresses are not swapped. The address listed "For Apple computers" is a 'bonjour' address. Bonjour is a technology developed by Apple that allows to type an address in a more 'friendly' way than a bunch of numbers. When you type the 'Apple' address your computer converts it to the actual number to be able to contact the device. However, sometimes, this conversion seems to fail with some routers or has conflicts with other devices running on the network (such as wireless printers) and this is why sometimes it does not work correctly although that should be rare. Robert, do you have a wireless printer connected to your network? That may be the reason why the address is not working. Let me know.

I hope this makes some sense and helps understanding the difference between the addresses. In summary, the addresses are not swapped but if you are using a Mac computer you can try both addresses listed.

Please don't hesitate to send us any other question or comment you may have. I will be happy to respond to your questions.

Best regards,

Enrique
Photo Transfer App

Ah,ok. Well I don't have a wireless printer but I also don't have Bonjour, so I guess that explains it. Thanks!

I have the same problem! Glad I haven't bought the app yet since this seems to be a bug! It worked for me the first time and then when I went back it wouldn't load! I checked all of the suggestions and it was not an error on mine or my lap top's part.

Hi Mary,

I'm sorry you are having issues with the app. Make sure that the app is running on your device and that you are using the address currently provided by the app as it may change from time to time. Also, make sure that your device is still connected to the same wifi network. If you continue having issues please send us an email to support [at] phototransferapp [dot] com with the address that the app is giving you and we will do our best to help you.

Have a great week!

Enrique
Photo Transfer App

When you say "it wouldn't load", are you saying that when you try to activate the program on your iPad, it does not open, and produce the upload page?

Hello, everyone ...
Have you seen this thread. It may give you some help with your connection issue.

https://getsatisfaction.com/photo_tra...

If you'd like additional info, keep posting any questions, or if it helps, let us know.

hi just got this app all seems well but am told there is an error connecting to the device and to make sure i have the latest version of the app
any help here

Hello Kevin,

If you get an error kicking back saying you need to have the latest version of the app then you probably need to update the app. You can easily install the latest version by going to the "App Store" on your iDevice and tapping on "updates". From there our app should show up if you are not running the latest version.

All you have to do is tap 'update' and it should install 3.2 version of our app :) Let us know if neither of the suggestions work, or you are still having problems connecting!

Thanks gvdid1 for providing that information.

Warm Regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com

Hi Kevin,

Are you using the Mac App on your computer? I think the issue is that you haven't enabled Location Services on your device. Please open the 'Settings' app on your device and then enable location services for our app. Apple requires all apps accessing Photos and Videos to have access to Location Services (unfortunately!). Once you do that you should be able to make the app work.

I hope this helps!

Kind regards,

Enrique
Photo Transfer App

Hi Kevin, ... If you've just downloaded the App, chances are you already do have the v3.2 (latest) update.
... (there is a planned near-future update, but this one is current)

The statement in the App may just be a reminder text, not a scan of its revision, as something to check if you receive a connection error.

If you can give a little bit more info, maybe I can help sort out the problem.
Do you see any URL address to put into your browser, to connect to your PC?
Or, are you trying to transfer iDevice to iDevice?

Either way, do you see an address to enter?
Also, what router brand / model# do you have?

If you're using a computer, ... and are using a Firewall program on it ...
- do you have privacy active to block input from outside devices?
- are you familiar and comfortable with adjusting settings for it?
- what Firewall are you using?

I forgot to direct you to the post, above yours, on how to check your iDevice to see if you're on your own Home Router's Intra-Network.
https://getsatisfaction.com/photo_tra...

In other words, if you're on the same connection of your router as any other device connected to it.

I feel ripped off, bought this app & it wont work! I have been sitting here for over 3 hours....first the router settings, then my pc security sofware.
I have read lots on here & tried to work it out but all i keep getting in my browser is"this webpage cannot be displayed" I have a Thompson router...pc is on wifi and iphone as well...both are on the same lan for gods sake:(

Hi Josh,
I'm sorry you are having issues with the app. We had couple of other people using Thompson routers and they had to restart the router and join the network again from their computer and device to be able to establish communication. Please try restarting your router and see if you can establish communication. I hope that helps!

Best regards,

Enrique
Photo Transfer App

Josh, did you check if you're using a colon : rather than semicolon ; between the address and port#
Someone else posted here they were making a similar mistake, using a period instead of the colon, too, so that's another possibility.

Also, don't forget to put the http:// before the address.

Anyway, just my two cents. :-)

Do you have a security software running on your pc? norton Internet security? do you know how to check your ip address on your iPad, and your pc to make sure you are getting on the same network? can you ping your iPad from your pc?

I know it pears that you have done everything, but there is the possibility that something might not be as you think.

One of these steps might lead you to discover that your iPad it not on the same network as your pc, it could be as simple as having 3G turned on and having the pc and iPad on different networks. The ipaddresses should be very similar, but off by one or two digits. If one is 192.168.2.5, th other should be on 192.168.2.x where x equals anything else.

Good luck.. Joe

Really disappointed with this app. I was able to download 2 photos then it kicked me out and havent been able to get a connection again. Wish i had known this before I spent money on it!!

Dear Pam,
I'm sorry you are having issues with the app. If you were able to transfer photos before then you should continue to do it, just make sure that you keep the app running on your device and double check that your device and computer are connected to the same wifi network. Also, you may want to reset your wifi router to make sure that all connections are refreshed. If you continue having problems please send us the model of your wifi router to our support email and we can try to check if there is anything special that needs to be done: support [at] phototransferapp [dot] com.

Best,

Enrique
Photo Transfer App

You must have something running besides the Transfer app. What's not clear from your complaint, are the details. Which side of the connection stopped working? Did the Ipad close the app? Did your PC disconnect before you were done uploading. Did it stop in the middle of files being uploaded? Did you leave the app open for an extended time? I usually open it, connect, transfer a few pictures, and close it.
I now use Dropbox to accomplish this in a much easier fashion, but I used Tranfer on Ipad 1, and Ipad 2 for a very long time, and neither gave me any trouble.
Apple Itunes will refund you if you ask them, and then remove the app from your purchased records so it will not show up as a puchased app when you search Itunes.
I was getting a bit disgusted with Itunes for all the crappy software I paid .99. for , but once I paid $4.99 for an app, and I had enough, it was garbage. I asked Itunes to refund it, and they did.

I have the same problem. Will not transfer from iPad3 to Win7 PC. I have looked this string over and have not seen a solution so far for this issue. One woman has fixed hers but she is running a Mac. The PC and the wireless access point, a Trendnet, are on the same network as my iPad browses the Internet just fine. The address given is 192.168.20.187.

Dear Bruce,
I'm sorry you are having problems with the app. Most likely this is due to the configuration of the wifi network you are using. Let us know if you are using a public wifi network or a home wifi network. If you are using a public wifi network then maybe is blocking communication between your devices. Please send us some details of the wifi network that you are using to our support email: support [at] phototransferapp [dot] com and we will try our best to help you.

Best,

Enrique
Photo Transfer App

The network is a home network. Everything is in the 192.168.20.xxx address range. The WiFi access point is a Trendnet TEW652BRP with a static address of .200. My PC is Win7 with a static address of .22. I use another app on my iPad3 called Fingerprint that has no problem with the wireless. And I did disable that app to see if it was causing any problem, and it did not. I thought it might be the wireless password on the AP, so I added that to the PhotoTransferApp settings, this did not help either.

It's not all that complicated. Try it on another network if you have access to it. Chances are that Windows 7 might be blocking it. If you have a Xp system, give that a try. You need to rule out what is causing the issue, then why., then how to fix it. The most common culpret is the router, then security software on then PC OS. The Photo Transfer app is simple in the way it works, but that is where simplicity stops.
You can start by checking the IP on the Ipad, then try to ping it from the PC. If you can ping it, you are half way there. If you can't, that is the first thing to troubleshoot.

I set up a Win7 laptop on the wireless network here. It received an address of .186, which I was able to ping from my PC. I can browse the Internet and do other things on the network here from the iPad, but I cannot ping it from my PC, which I just figured that is the way the iPad is. If I should be able to ping the iPad, then there is a setting on the iPad that needs changing. Do you know what that is?

My Ipads both worked from day one. The Ipad settings, as I recall, did not have a way to block anything. Did you get your Ipad's address from its settings tab? Did the Photo Transfer software bring up the same address? Then try to ping it from your lap top as well as your PC? Can the lap top and PC ping each other? Even if you failed to ping the Ipad, did you attempt to bring up the web page? When you report back, tell us which paths are good, and which are blocked.
There is a security feature that disables ping requests, but it does not stop other communication. Though I doubt that this fact has anythig to do with your probelm.

I tried creating an ad-hoc network, and it said "an unexpected error occurred" and could not find a solution. The issue might be in my PC, however, I do not have any other issues with sharing files, etc.

The next step to helping you would be to have you use another profile. You cna do that by creating another user account with admin priv, and login with it and try to test your problem from there. if you that works, you will need to create a new profile for yourself as a primary profile.

I tried this on a Win7 laptop, no go. I set up a Win XP PC on my network, and that did not work either. In all cases I am using a Administrator account or an account with Administrator rights. My access point is not blocking anything according to the settings. Where on the iPad can you find the IP settings and the ping block settings? The .187 is from your app, but that falls in the range of addresses given out by the AP.

On the Ipad, go to settings, then where you see the Wireless settings, in my case I have three networks I connect to, you can tap on the network and see the IP settings. In any case, when you open the Photo Transfer program, it should show you the same IP. I don't rememebr if a port is specified, I have not used it in a few months, I now use Dropbox to do it all. I would love to send you a Dropbox invite, so they will expand my free accoiunt for turning you on to it. Drpbox is a cloud that you install on both your Ipad, and your PC, or as many PC's as you like. Anything thta is in your Dropbox, will be in the same folder on every device that is logged into with your account. You can email me at my name, as show above @gmail. Pu the Dot between Joe and my last name.

Hi everyone,

I've been trying to solve this myself and played around with all settings mentioned here. I played around all day to my wits end trying to figure it out.

Then I was tooling around my router and found a setting called Access Point Isolation that was enabled. The word "isolation" caught my attention...could it be that the router was isolating its clients from each other?

I disabled this setting, and voila! Everything started working. I didn't have to mess with colons, semicolons, Windows or Apple receive mode, etc. It just started working.

Turns out many routers do this by default to prevent wifi clients "eavesdropping" on each others connections. It most important for public wifi access points where the people connecting don't know each other.

If you still have this app installed but gave up on it, please try digging in your router settings to see if isolation can be disabled. It might just be the solution to all your headaches.

Hello!

Thank you for sharing this information with us :) This was most helpful!

Best,

Amber

New routers do block connected devices from seeing each other. This is added security for those that don't know anything about the router, and never configure it properly. Many routers around my work, and home are protected by their default password. This is a big no-no, first thing to do with any new router of any type, is to change the admin password. Some of the newer routers have a configuration wizard, but those can only be helpful if you understand something about routers, if you don't know how to answer the questions, you can easily create problems for yourself. Lot's of older routers, and some new ones, will work right out of the box, with no changes made by the owner. That is the last way you want to operate. Every router needs to be configured, some more than others.