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Questions
+1
i cant get the website, and i cannot install on my computer!
When I type in the URL, an error comes up. The URL is no good. I also cannot install this app on my coputer. I have it installed on my phone, but supposedly I need it on my computer, too.
Customer support service by UserEcho
Thanks for contacting us. I'm sorry you are having problems with the app.
You actually don't need to have anything installed on your computer. As long as you still have the app installed on your iPhone/iPad you should be able to transfer photos. On your computer you only need a web browser like Internet Explorer/Safari/Chrome, etc. to transfer photos.
Make sure you are typing the address in the address bar of your web browser and not the search engine of your web browser like google.
I would recommend you to double check that your iPhone/iPad and computer are connected to the same wifi network as sometimes the iPhone/iPad may join automatically another nearby network. Also, are you using a home wifi network or a public wifi network?
If you verified that they are in the same wifi network then you could try using the alternate address that appears on your iPhone/iPad when you launch our app (the one that says for Windows computers with a few numbers). Please note that sometimes it takes couple of attempts to establish communication.
Also, please make sure that you keep the app running on your device and that you type the address exactly as it appears on the app including the 'http://' and the ':8080' parts.
Finally, you could also try resetting your wifi router to make sure that all connections get refreshed. After you reset the wifi router you need to join the network again on your iPhone/iPad and try the transfer process again.
I hope this helps. Please let me know if you continue having problems, if you do please send me the address that you are getting to check if it looks ok. I will be very happy to help.
Kind regards,
Amber
Photo Transfer App
http://www.phototransferapp.com