Cannot Connect via my PC

13 years ago • updated 13 years ago • 2

When I type in the ip address into my pc it states Internet Explorer cannot display the webpage. We recently changed from BT broadband to fibre (BT infinity) but both devices have same wireless settings, previous to the change the app worked - now it doesn't.

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13 years ago

Dear Jo,

Thanks for contacting us. I'm sorry you are having problems with the app.

Are you still using the same wifi network as before when the app worked? or, are you using a different wifi network? Please note that some public wifi networks at hotels or coffee shops are configured to block communication between devices.

Please make sure that you keep the app running on your device and that you use the address that appears inside of the app, do not bookmark the address as it may change from time to time.

Also, if you continue having problems you could try to reset your wifi router and join the network again from your iPhone/iPad and your computer to make sure that all connections are refreshed.

I hope this helps. Please let me know if you continue having problems and tell me what type of wifi network you are using and the address that the app is giving you. I will be very happy to help.

Kind regards,

Amber
Photo Transfer App
www.phototransferapp.com

13 years ago

Hello Jo,

I just wanted to follow up with you if you where able to get it to work or not :)

I would suggest you turn your router off/on to give it a fresh connection and then attempt your transfer again.

Please let me know if it works!

Kind Regards,

Amber

Customer support service by UserEcho