downsampled video from iPad 2 to iPhone 4

13 years ago • updated 13 years ago • 1

Hello

Bought this app to transfer videos from iPad 2 to iPhone 4 (not 4s). Both running latest iOS 5.0.1. The video that appears on the iPhone after transfer is downsampled to 568x320 pixels. Can you tell me why the transfer is reducing the size and quality of the video? I need it to transfer in original resolution and quality, which is what I thought it did when purchasing. Thank you for your time.

Greg, Vancouver, BC

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13 years ago

Dear Greg,

Thanks for contacting us. Was the video stored on your iPad 2 taken with the iPad or with another device? I just checked our code and we may have an issue for that particular transfer direction, I think what's happening is that when the transfer starts the iPad 2 thinks that the iPhone 4 can't play the resolution of your video so it downsamples it before sending it. This is the correct behavior when transferring from an iPhone 4, or 4S to an iPhone 3GS (which can't play full HD videos) and with other device combinations but should not happen with an iPad 2 -> iPhone 4 transfer.

I added this to our list of issues and we will reviewing this scenario. If you can please tell me the source the video and if you know the resolution.

In the meantime, what you can do as a workaround is to first transfer the video to a computer using our app and then to the iPhone 4 - I know this is not very practical but should work as a workaround.

Best regards,

Enrique
Photo Transfer App

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